Rejoice Andersen
Pune
Summary
To secure a challenging position in a reputable organization and secure a responsible career opportunity to fully utilize my experience and skills, while making a significant contribution to the success of the company.
Resourceful Senior Customer Service Executive known for productive and efficient task completion. Possess specialized skills in conflict resolution, customer relationship management, and data analysis. Excel in communication, empathy, and problem-solving to enhance customer satisfaction and loyalty. Committed to delivering high-quality service and support across all interactions.
Overview
14
14
years of professional experience
Work History
Sr. Customer Service Executive
Vsynergize Outsourcing Pvt. Ltd.
Pune
10.2023 - Current
- Assisted customers with product inquiries, complaints and technical issues.
- Resolved escalated customer service issues in a timely manner.
- Maintained up-to-date knowledge of company products and services to provide accurate information to customers.
- Assisted customers with questions and resolution of issues to maintain high satisfaction ratings.
Sr. Representative Operations
Concentrix Daksh Services India Pvt. Ltd.
Pune
07.2020 - 12.2022
- Assisted customers with product selection, order placement, and billing inquiries.
- Resolved escalated customer complaints in a timely manner.
- Advised customers on product features and usage techniques to maximize their experience.
- Ensured compliance with industry regulations regarding customer service standards.
- Mentored junior staff members in providing excellent customer service.
- Established relationships with existing customers to promote new product or service opportunities.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Customer Service Executive
HSBC - Electronic Data Processing India Pvt. Ltd.
Hyderabad
02.2014 - 10.2018
- Provided prompt and courteous service to customers via phone, email, and chat.
- Key contributor in completing the daily SLAs and monthly targets of the clients, individually or in team collaboration.
- Lead the team in the absence of management to achieve the day-to-day target and improve the user experience. Maintaining AHT quality keeping in consideration of the RPH and productivity.
- Awarded for "Best Customer Services Executive" at several instances at site and off-site levels.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
Sr Process Associate
Apollo Health Street -A Sutherland Global Services Company
Hyderabad
11.2010 - 09.2013
- Handled inbound and outbound calls for US clients.
- Helped clients negotiate their medical bills with insurance companies and medical providers.
Education
Master of Science -
BPUT
05-2016
Bachelor of Science -
DAV College
05-2013
High School Diploma -
VD College
04-2010
High School Diploma -
Public School
03-2008
Skills
- Effective oral and written communications and interpersonal skills
- Critical thinking and problem solving
- Time management, Adaptability Flexible
- Dependability and a strong work ethic
- Ability to motivate staff and maintain ethical relation
- Maintaining productive teamwork and collaboration
- Consistently meets productivity goals with accuracy
- Disciplined to follow company standards and protocols closely
- Detail-oriented
- Resistance to stress and negativity
- Good manners and personality
- Cross-Functional Collaboration
- Organizational Skills
- Happy Face 😊
Languages
Hindi
First Language
English
Proficient (C2)
C2
Hobbies
- Listening playing music.
- Book reading.
- Outdoor activities and cooking.
Timeline
Sr. Customer Service Executive
Vsynergize Outsourcing Pvt. Ltd.
10.2023 - Current
Sr. Representative Operations
Concentrix Daksh Services India Pvt. Ltd.
07.2020 - 12.2022
Customer Service Executive
HSBC - Electronic Data Processing India Pvt. Ltd.
02.2014 - 10.2018
Sr Process Associate
Apollo Health Street -A Sutherland Global Services Company
11.2010 - 09.2013
Master of Science -
BPUT
Bachelor of Science -
DAV College
High School Diploma -
VD College
High School Diploma -
Public School
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