Rekha Bhat
Analyst, Business Operations
Bengaluru,KA
Summary
Experienced IT support professional with 6 years of expertise in client management, technical issue resolution, and User Acceptance Testing (UAT). Adept at analyzing and improving business processes, optimizing workflows, and facilitating strategic initiatives. Proven track record of collaborating with cross-functional teams to provide actionable insights. Additionally, I have over 4 years of experience as a solopreneur and Zumba Instructor, successfully managing and growing a fitness business independently.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
2011
2011
years of post-secondary education
Work History
Analyst, Business Operations (GBS)
True Blue (Contract) @ DELL
06.2022 - Current
- Oversee the entire IMAC (Install, Move, Add, Change) E2E (End-to-End) process, including scheduling field engineers and ensuring task completion and closure
- Demand & Supply Planning, Inventory Analysis
- Manage workload using Smartsheet, ensuring compliance with SLA requirements
- Train new joiners on the IMAC process and support team members in understanding the E2E process
- Proactively support FSM queries and assign Field Service Engineers (FSE)
- Provide compliance support for PS case creation and handle work order cancellations
- Oversee FCO SR (Field Change Order Service Request) closures and manage FCO assignments for sending Incident Reports (IR)
- Process PowerMax, VMAX, and XIO upgrade service requests and facilitate Lightning case closures
- Scheduling & Account Services (S & AS) we are responsible for creating a new work order for Partners
- Address ad hoc requests, update non-compliant WOs, and assist in presenting team presentations
- Support TCoE (Technical Centre of Excellence) UAT by creating test plans, test cases, and test scripts
- Create DSA work orders for testing and update the deck on a weekly basis
- Actively participated in CSR activities and served on the DELL Spark committee, organizing one event per quarter
- Led Zumba Fitness and Yoga sessions for the entire GBS team
Zumba Instructor
01.2017 - Current
- Lead Zumba gym classes geared toward beginners and active senior citizens
- Teach an average of 13 students per class, combining core rhythms (Merengue, Salsa, Cumbia, and Reggaeton) with approved dance and choreography
- Enhance students’ overall levels of muscular conditioning, balance, flexibility, and cardiovascular health
- Design workouts to meet students’ needs (older adults versus younger adults)
- Consistently earn high satisfaction scores on instructor surveys (93% satisfaction average)
- Started with teaching two classes a week; now teaching five classes weekly due to increased demand and skill
Customer Support Specialist
Vdevture Technologies
01.2010 - 05.2014
- Company Overview: Hyderabad
- Answered questions about the company’s products or services
- Processed orders and transactions and resolved issues/troubleshooting technical problems
- Delivered information about company offerings and handled customer complaints
- Collected and analyzed customer feedback and responded to customer reviews
- Involved in daily reporting and status updates
- Hyderabad
Customer Support Representative
Moveable Cubicle
03.2008 - 10.2008
- Company Overview: Pune
- Answered questions about the company’s products or services
- Processed orders and transactions and resolved issues/troubleshooting technical problems
- Delivered information about company offerings and handled customer complaints
- Collected and analyzed customer feedback and responded to customer reviews
- Pune
Education
BSc - Computer Science
Mumbai University
Zumba Basic 1 Instructor Certification - undefined
01.2017 - Current
Skills
Business Analysis Tools or Software
analytical and problem-solving abilities
communication and interpersonal skills
ability to work independently and as part of a team
knowledge of industry-specific regulations and best practices
Team collaboration and leadership
Project management
Process improvements
Business intelligence
Microsoft office
Power BI
JIRA
Accomplishments
I have been recognized twice a year for my overall contributions.
Paintings,Traveling, Gardening & Dancing
I enjoy painting and traveling
I enjoy nature and keep a small garden with a few pots at home.
Work is my profession, but I've also been following my passion as a Zumba instructor for the past 8 years.
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Kannada
Upper intermediate (B2)
Marathi
Intermediate (B1)
Interests
Travelling, Dancing, Painting, Gardening
Timeline
Analyst, Business Operations (GBS)
True Blue (Contract) @ DELL
06.2022 - Current
Zumba Instructor
01.2017 - Current
Zumba Basic 1 Instructor Certification - undefined
01.2017 - Current
Customer Support Specialist
Vdevture Technologies
01.2010 - 05.2014
Customer Support Representative
Moveable Cubicle
03.2008 - 10.2008
BSc - Computer Science
Mumbai University