Rekha Ghosh
Chennai
Summary
Seeking a position to utilize my skills and abilities in the industry that offers professional growth while being resourceful, innovative and flexible. Looking at opportunities for the role of a Manager.
The role of the Business Support Analyst sits within the Service Delivery Team which is part of the overall IT & Change division of BNP Paribas Corporate & Institutional Bank (BNP CIB). The Business Support Analyst is responsible for Providing Hiportfolio and pControl users first and second level of support in relation to abnormal application behavior, queries, requests for static data setup and report creation. Contribute to the promotion of best practice in terms of use of Hiportfolio and pControl.
Overview
19
19
years of professional experience
Work History
Business Support Analyst
BNP Paribas
01.2017 - Current
- Company Overview: Experience of 6 years and 5 months in Application Production Support for Australia and New Zealand regions
- Currently working as a manager
- Providing Hiportfolio and pControl users first and second level of support in relation to abnormal application behavior, queries, requests for static data setup and report creation
- Contribute to the promotion of best practice in terms of use of Hiportfolio and pControl
- First/second level of support
- Act as an entry point for all functional queries relating to Hiportfolio and pControl, including queries from clients
- Provide troubleshooting and root cause analysis for instances where the application does not behave as per expectation
- Responsible for static data maintenance requests and controlling procedures to ensure static data requests are unambiguous and accurate
- Handle first level support with information, updates and advice on the functional aspects of Hiportfolio and pControl
- Assist with transition projects (client on-boarding) in providing support on set-up (account management and training)
- Maintain health of the application by regularly reviewing system and application logs and either resolving or providing guidance on resolution of errors detected
- Ensure escalation to 3rd level support is properly handed over and stakeholders are aware of the responsibility change
- Responsible for considering downstream impacts of business activity within applications
- Assist with level one support across all applications alongside existing Client Support team
- Contribute to overall management of the Hiportfolio and pControl applications
- Contribute to the creation and maintenance of standard training material
- Actively contribute to product development and improvement, represent the customer voice
- Liaise with IT Change Management for change request analysis, testing and implementation services
- Facilitate solution design via product knowledge or vendor consultancy
- Participate in the vendor support monthly calls, where applicable
- Advise on best practice for operating the applications within the organization
- Experience of 6 years and 5 months in Application Production Support for Australia and New Zealand regions
- Currently working as a manager
Assistant Manager
TCS E-Serve International Limited
08.2009 - 01.2018
- Company Overview: (Acquired RR Donnelley - CITI Capital Market operations) August 2009 till January 2018
- Experience of 8 years and 6 months in Citi Fund Services Fund Accounting for Canada and US – Columbus regions
- Currently working as an Assistant Manager, performing the backup role of a Project Lead / Delivery Manager
- Balance & reconcile fund cash with custodian and process the discrepancies if any and have a balanced between custody and fund cash
- Process & balance the shareholder activity with TA reports and custody cash movement
- Processing trades such as equity, bond, future, swap, option and currency trades
- Review & verify corporate action events and process the actions accurately with grabbing information from Bloomberg
- Justifying Funds’ expenses and verifying Income and balance the fund within the tolerance limits
- Applying prices for the securities held by the funds & do final justification review
- Calculate Net Asset Value (NAV) and Distribute NAV & daily fund report
- Maintain custody reconciliation (Shares) with fund shares
- Conducting detailed research with the help of Bloomberg and other databases for any discrepancies occurring in the fund
- Maintaining books and records of mutual fund
- Providing fund data for internal and external business partners
- (Acquired RR Donnelley - CITI Capital Market operations) August 2009 till January 2018
- Experience of 8 years and 6 months in Citi Fund Services Fund Accounting for Canada and US – Columbus regions
- Currently working as an Assistant Manager, performing the backup role of a Project Lead / Delivery Manager
Senior Financial Associate
RR Donnelley India Outsource Pvt.
01.2008 - 08.2009
- Company Overview: Experience of 1 year 7 months in Citi Fund Services Fund Accounting for US region, as Senior Financial Associate
- Handled Ridge Worth and Pacific Capital fund groups
- Balance & reconcile fund cash with custodian and process the discrepancies if any and have a balanced between custody and fund cash
- Process & balance the shareholder activity with TA reports and custody cash movement
- Processing trades such as equity, bond, future, swap, option and currency trades
- Review & verify corporate action events and process the actions accurately with grabbing information from Bloomberg
- Justifying Funds’ expenses and verifying Income and balance the fund within the tolerance limits
- Applying prices for the securities held by the funds & do final justification review
- Calculate Net Asset Value (NAV) and Distribute NAV & daily fund report
- Maintain custody reconciliation (Shares) with fund shares
- Conducting detailed research with the help of Bloomberg and other databases for any discrepancies occurring in the fund
- Maintaining books and records of mutual fund
- Providing fund data for internal and external business partners
- Experience of 1 year 7 months in Citi Fund Services Fund Accounting for US region, as Senior Financial Associate
- Handled Ridge Worth and Pacific Capital fund groups
Process Associate
Citigroup Global Services Int. Pvt. Ltd.
06.2006 - 11.2007
- Company Overview: Experience of 1 year 5 months in Mortgages for US region as Process Associate, where in verification of documents and approval for the same is being done
- Validating soft copies of customer’s application form along with appropriate proof as per CITI guidelines
- Process the application into the system and approve various types of mortgages for the customers
- Reject the application if there are insufficient information and reprocess once receiving all information and documents
- Completing the daily / MIS reports as requested by management from time to time and submitting them to immediate supervisor
- Monitoring attendance of team the team which includes higher management of the unit
- Performing and being part of various audit conducted in the unit
- Experience of 1 year 5 months in Mortgages for US region as Process Associate, where in verification of documents and approval for the same is being done
Education
Institutional Training -
Chennai Petroleum Corporation Limited
Chennai01.2003
Bachelor of Commerce - Corporate Secretaryship
Ethiraj College for Women
ChennaiSkills
- Application support
- Root cause analysis
- Data maintenance
- Change management
- System troubleshooting
- Client management
Hobbies and Interests
- Music
- Surfing net
- Carom
- Snake & Ladder
Projects
Chennai Petroleum Corporation Limited (CPCL), 2002-2003
Disclaimer
I hereby declare that the above particulars furnished are true and correct to the best of my knowledge and belief.
Languages
- English
- Hindi
- Tamil
- Bengali
Personal Information
- Passport Number: H2392898
- Date of Birth: 07/21/86
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
Business Support Analyst
BNP Paribas
01.2017 - Current
Assistant Manager
TCS E-Serve International Limited
08.2009 - 01.2018
Senior Financial Associate
RR Donnelley India Outsource Pvt.
01.2008 - 08.2009
Process Associate
Citigroup Global Services Int. Pvt. Ltd.
06.2006 - 11.2007
Institutional Training -
Chennai Petroleum Corporation Limited
Bachelor of Commerce - Corporate Secretaryship
Ethiraj College for Women
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