Rekha GL
Bangalore
Summary
Experienced benefits administration professional with a prover track record of effectively managing employee benefit programs to enhance employee satisfaction and organizational success. Skilled in coordinating and administering benefit programs. Strong communicator and collaborator with a focus on delivering high quality service to employees and stakeholders
Overview
24
24
years of professional experience
Work History
Compensation and Benefits Team - Total Rewards COE. Region EMEA
Micro focus
Bangalore, Karnataka, India
11.2022 - 11.2023
- Involved actively in the integration/harmonization of benefit programs across the EMEA region
- Involved with renewals of medical, life, other benefit programs renewals (Romania, Poland)
- Involved in updating / configuring the UK enrolment portal (Darwin) with all the benefit plan details
- Involved actively in migrating the enrolment from Benpal to workday and also involved in transitioning the enrolment tool from workday to Darwin (UK). This involved understanding of all benefit policies in UK
- Involved in actively migrating the flex ben enrolment tool to workday for Romania
Compensation and Benefits Team - Region EMEA - Micro Focus
Micro focus
03.2019 - 11.2022
- Support EMEA TR team with global benefits programs and initiatives (Health/Medical, Retirement programs, Work/Life Programs, flex ben)
- Support renewals of insured benefits in consultation with relevant stakeholders
- Manage day to day operations of all EMEA benefit programs coordinating with the regional/TR COE
- Develop relationships with TR & Benefits country teams, HR team, vendors to ensure seamless administration of benefits
- Pitched in as the the backup for the regional COEs in EMEA as and when required
- Support HR Direct cases related to Benefits activities and queries which cannot be resolved by Tier1 and Tier2
- Development of materials and presentations used to communicate benefit program changes to employees in consultation with COE leads regarding content
- Ensure enrollments are in place for employees across the insured benefits (EMEA) and also flex bens in countries that are relevant
- Gain access to relevant vendor portals across the vendors (EMEA) as relevant to ensure employees are enrolled on to relevant benefits
- Support the benefits team in activities related to vendor management
- Actively involved in migrating benefit enrolment platform to ensure data is seamlessly transitioned and benefit enrolments are done in workday (UK, Netherlands, Bulgaria)
Benefits Specialist
Hewlett Packard Enterprise and DXC Technology
Bangalore
06.2015 - 10.2017
- Implement benefits programs and initiatives (e.g Health/Medical, Retirement programs, Work/Life Programs, Company car policy, Company Leave policies)
- Support renewals of benefit and wellness policies/contracts
- Coordinate wellness initiatives and activities to promote employee health and wellbeing
- Serve as liaison between benefit regional teams, benefit providers, industry professionals in order to maintain market trends knowledge for internal use
- Collaborate with HR and management to communicate benefit offerings and wellness initiatives effectively to employees through various channels.
- Coordinate with benefit providers to facilitate/conduct webinars and training sessions to educate employees on various benefit options.
- Support HR Direct cases related to Benefits activities and queries which cannot be resolved by Tier1 and Tier2
- Development of materials and presentations used to communicate benefit program changes to employees in consultation with COE leads regarding content
- Support the benefits team in relevant activities related to vendor management
- Consulting role in projects with regards to merger and acquisition activity
- Ensure intranet is updated with relevant benefit content
- Support global wellness programs.
Manager-Employee Benefits Practice
Prudent India Insurance Brokers Pvt. Ltd.
Bangalore
02.2014 - 08.2014
- Managing client relationship
- Support renewal process
- Provide recommendations on cost containment to clients in consultation with the seniors
- Coordinate with global clients on their insurance (GMC/GPA/GTL) requirements and provide appropriate recommendations in consultation with the seniors.
Assistant Manager - Employee Benefits Practice
Marsh India Insurance Brokers Pvt. Ltd.
Bangalore
11.2012 - 10.2013
- Claims handling (Reimbursement/Cashless)
- Endorsement (Additions/Deletions/Cards)
- Employee Orientation (New hire orientations/Educating employees on Policy terms)
- Intranet write up for Clients (Policy terms and condition, Process and Procedure for claims/additions/deletions, Escalation Matrix…etc)
- Service Level agreement (tripartite SLA between Client/TPA/Insurance company)
- Renewal Activity support.
Account Manager
United Healthcare India Pvt Ltd.
Bangalore
01.2010 - 11.2012
- Handling major clients like Cisco, Aditya Birla, NDS, Lenovo, Goldman Sachs, etc and managed end to end administration for all the accounts
- Monitoring helpdesk & the backend team
- Serve as the escalation point for all service related concerns (Client, broker, insurers)
- Resolving all reprocessing cases from Insurance Company
- Monitoring smooth processing of Claims for IT policy in coordination with respective brokers
- Complete accountability for updating enrollment details received from Client/insurers
- Grievance handling from client/broker within TAT
- Sharing MIS along with presenting PPT with clients on different service areas.
Health Benefits Coordinator
UnitedHealthcare India Pvt Ltd.
Bangalore
02.2008 - 01.2010
- Handling helpdesk for major corporates like Netapp, NDS, Cisco etc
- Accountable in resolving all direct escalations from employees
- Handle all queries on insurance policies raised from the client/employees
- Ensure TAT is maintained at all times.
Medical Transcription Proofer
Spheris India Pvt Ltd
Bangalore
12.1999 - 01.2008
- Reviewed and proofread transcribed medical documents for accuracy, completeness and adherence to industry standards
- Verify correct interpretation of medical terminology, abbreviations, and procedures to maintain integrity of patient records
- Maintain confidentiality and compliance with HIPAA regulations in handling sensitive patient information
- Achieved consistently good accuracy rates and met productivity targets in fast paced environment
Education
BSc - Electronics
Bangalore University
Skills
- Benefits Administration
- Employee Relations
- Employee communication
- Vendor Relations
- Medical insurance understanding
- Data Collection
- Contract Review
- Healthcare benefits
- Employee benefits coordination
- Client and vendor relationship management
- Strong communication and interpersonal skills
- Employee education and training
- Problem solving and conflict resolution
Languages
- English
- Kannada
- Malayalam
- Hindi
Languages
Malayalam
First Language
kannada
Advanced (C1)
C1
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Compensation and Benefits Team - Total Rewards COE. Region EMEA
Micro focus
11.2022 - 11.2023
Compensation and Benefits Team - Region EMEA - Micro Focus
Micro focus
03.2019 - 11.2022
Benefits Specialist
Hewlett Packard Enterprise and DXC Technology
06.2015 - 10.2017
Manager-Employee Benefits Practice
Prudent India Insurance Brokers Pvt. Ltd.
02.2014 - 08.2014
Assistant Manager - Employee Benefits Practice
Marsh India Insurance Brokers Pvt. Ltd.
11.2012 - 10.2013
Account Manager
United Healthcare India Pvt Ltd.
01.2010 - 11.2012
Health Benefits Coordinator
UnitedHealthcare India Pvt Ltd.
02.2008 - 01.2010
Medical Transcription Proofer
Spheris India Pvt Ltd
12.1999 - 01.2008
BSc - Electronics
Bangalore University
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