Rekha Mirza Hassan

• Hired and trained Store Associates
• Developed and implemented store policies and procedures to ensure efficient operations
• Maintained customer service standards by monitoring employee performance and resolving customer complaints
• Created visual displays that attracted customers to merchandise in the store
• Conducted regular audits of all departments to ensure compliance with company policies

• Developed and implemented lesson plans for teaching English language to fifth, sixth, seventh, and eighth grade students
• Provided individualized instruction to students who required additional assistance
• Assisted in the design and implementation of school-wide literacy initiatives
• Employed differentiated instruction techniques based on various learning styles within the classroom setting
• Integrated technology into classroom settings to engage students and diversify instruction.

• Created and managed the school's financial budgeting, forecasting, and reporting systems.
• Recruited, hired and trained staff members to ensure that operational goals were met
• Conducted classroom activities to stimulate physical, mental, and social development of preschool students
• Established positive relationships with parents and guardians by regularly communicating student progress
• Facilitated group play activities that encouraged collaboration among students

Provided timely and accurate operational support to merchants selling on the Amazon platform

• Analyzed root cause of seller complaints and developed strategies to improve the overall seller experience
• Liaised with other departments, such as Customer Service and Payments, to resolve seller issues
• Worked as part of the VIP Specialist team that drove solutions to complex issues of top sellers
• Developed internal documentation and contributed to process developments
• Achieved and maintained predefined performance metrics goals such as seller satisfaction, quality, productivity, first contact resolution and attendance