Rekha Purandhar
Business Analyst
Bangalore,KA
Summary
Experienced with data analysis, process improvement, and stakeholder engagement. Utilizes analytical skills to identify inefficiencies and recommend solutions that drive business success. Knowledge of project management principles and methodologies.
Overview
13
13
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Senior Business Analyst
Morgan Stanley
01.2022 - Current
- Elicit, analyze, and document business, functional, and non-functional requirements through stakeholder interviews, workshops, and data analysis.
- Translate complex business needs into clear technical specifications, user stories, and acceptance criteria.
- Collaborate with cross-functional teams — including Operations, Technology, Risk, and Compliance — to ensure alignment between business goals and system capabilities.
- Analyze existing business processes to identify inefficiencies, bottlenecks, and opportunities for automation or optimization.
- Design and document future-state processes, workflows, and data models to enhance operational efficiency and control effectiveness.
- Develop and maintain interactive dashboards and automated reports using Power BI, improving data visualization and decision-making.
- Validate data accuracy and integrity across systems, ensuring reliable metrics for management and governance reporting.
- Conduct impact assessments and gap analyses for new initiatives, identifying potential risks, dependencies, and resource requirements.
- Participate in root cause analysis and continuous improvement efforts to reduce operational incidents, and enhance control performance.
- Support testing activities (UAT, regression, and system validation) to confirm that solutions meet business and compliance requirements.
- Collaborate with IT teams to design, test, and implement enhancements, ensuring seamless data flow and process automation.
- Monitor Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) to assess process health, control effectiveness, and performance trends.
- Communicate findings, insights, and recommendations clearly to technical and non-technical stakeholders, enabling informed decision-making.
- Prepare comprehensive documentation, including business requirements, process maps, procedures, and policy updates, to ensure transparency and audit readiness.
- Support change management activities by developing training materials, user guides, and communication plans to drive the adoption of new systems and processes.
Business Analyst
NTT Data Services (For Morgan Stanley)
01.2019 - 01.2022
- Analyze and report on operational incidents, losses, and near misses to identify root causes, emerging trends, and control gaps.
- Collaborated with cross-functional teams to streamline reporting processes.
- Develop and automate key dashboards and performance reports using Power BI to enhance data visualization, accuracy, and timeliness.
- Collaborate with Operations, Technology, Risk, and Compliance teams to manage incident escalation, investigation, and remediation tracking.
- Monitor and report on Key Risk Indicators (KRIs), Key Control Indicators (KCIs), and Key Performance Indicators (KPIs) to assess control effectiveness.
- Conduct detailed process walkthroughs and control assessments to identify efficiency opportunities, and strengthen risk management practices.
- Support governance and management forums with data-driven insights, trend analysis, and risk performance reporting.
- Translate business and control requirements into functional specifications for system and process enhancements.
- Partner with IT and risk technology teams to validate, test, and implement improvements in incident management systems.
- Drive automation and data integration initiatives to streamline incident tracking and reporting workflows.
- Prepare and maintain business process documentation, workflows, and standard operating procedures in alignment with firm-wide policies.
- Conduct user acceptance testing (UAT), and ensure data integrity and accuracy of reporting tools.
- Communicate analytical findings and recommendations clearly to technical and non-technical stakeholders, to support informed decision-making.
Application/Software Support Senior Analyst (MIM)
Tata Consultancy Service
03.2017 - 01.2019
- Led incident response efforts to minimize downtime and restore services efficiently.
- Coordinated cross-functional teams to investigate and resolve critical incidents promptly.
- Developed and implemented incident management processes to enhance service delivery.
- Conducted root cause analysis to prevent recurrence of incidents and improve system reliability.
- Trained and mentored junior staff on incident management best practices and tools.
- Analyzed incident trends to identify areas for improvement and drive proactive measures.
- Facilitated communication between stakeholders during major incidents to ensure transparency.
- Assessed incident priority based upon impact to business and escalated issues as necessary.
Application/Software Support Senior Analyst (MIM)
Team Ware Solutions ( For Tata Consultancy Service)
01.2017 - 02.2017
- Led incident response efforts to minimize downtime and restore services efficiently.
- Coordinated cross-functional teams to investigate and resolve critical incidents promptly.
- Developed and implemented incident management processes to enhance service delivery.
- Conducted root cause analysis to prevent recurrence of incidents and improve system reliability.
- Trained and mentored junior staff on incident management best practices and tools.
- Analyzed incident trends to identify areas for improvement and drive proactive measures.
- Facilitated communication between stakeholders during major incidents to ensure transparency.
- Assessed incident priority based upon impact to business and escalated issues as necessary.
Application/Software Support Senior Analyst (MIM)
Talent Capital PVT LTD (For Tata Consultancy Service)
04.2016 - 12.2016
- Led incident response efforts to minimize downtime and restore services efficiently.
- Coordinated cross-functional teams to investigate and resolve critical incidents promptly.
- Developed and implemented incident management processes to enhance service delivery.
- Conducted root cause analysis to prevent recurrence of incidents and improve system reliability.
- Trained and mentored junior staff on incident management best practices and tools.
- Analyzed incident trends to identify areas for improvement and drive proactive measures.
- Facilitated communication between stakeholders during major incidents to ensure transparency.
- Assessed incident priority based upon impact to business and escalated issues as necessary.
Team coach
Minacs
04.2013 - 04.2016
- Responsibilities as Incident Manager (Primary)
- Declaring severities of the issues according to impact and urgency
- Effectively handled bridge calls for severity issues. Manage bridge calls and coordinate with resolver team for effective and timely resolutions
- Real time & continuous follow-up with global support teams for incident resolution till closure
- Ensures effective communication to Senior Management, Customers, Clients, and technical staff
- Ensuring that correct RCAs have been performed across the problem records for severity 1 and severity 2
- Develop and provide trend data and analysis on KPIs as required by Problem Management
- Regularly monitor the effectiveness of critical incident and rectify any deviations from procedures affecting SLA
- Ensure quality of the process
- Collaborates with the Incident Manager when multiple groups are required to investigate an incident
- Identifies issues and invokes changes for process improvement within the Incident Management process
- Responsibilities as Problem and Change Manager (Secondary)
- Problem investigation and diagnosis
- Developing work arounds or other solutions to incidents
- Submitting change requests to change management as required to eliminate known problems
- Authorize and approve minor/ low change
- Coordinate and conduct meetings with Change Advisory Board (CAB) to discuss higher risk changes
- Ensures that all the activities designed to implement the change are as per the standards
- Responsibilities as Tech Lead (Secondary)
- Managing SLAs of the delivery and handling customer escalations of the team of 10
- Being part of process automations and testing
- Delivery Meeting call
- Key Learning for the team structure
- Team handling with people management
- Industry: IT Telecom Support
Education
Bachelors degree - Information science Engineering
Visveswaraya technology of University
Belgaum, KA, India01.2012
Skills
Data analysis expertise
Stakeholder engagement
Process analysis and enhancement
Collaborative teamwork
Data analysis for regulatory insights
Metrics-driven automation strategies
User acceptance testing
Agile methodology
Certification
ITIL V3 Foundation
Interests
Travelling, Cooking, Painting
Accomplishments
- Best Excellence for initiating new advice into team for automation
- Recognized as Best Performer by Project and Client Domain Head in Tata Consultancy services
- Recognized as Best Performer for various Quarters by the Client, Account Team & Management
- Awarded I star cash price Award in Minacs for the year best performer
Declaration
I hereby declare that the above furnished information is correct and true to the best of my knowledge. DATE: PLACE: Bangalore (Rekha P)
Process Improvements
- Created a central escalation matrix document for all the towers
- Initiated Chronology concept, which helps in RCA for all major incidents
- Identified processes that could be automated
Traveling, Cooking, Learning new languages
Traveling, learning new languages, and exploring emerging tools in data analytics and business process optimization.
Timeline
Senior Business Analyst
Morgan Stanley
01.2022 - Current
Business Analyst
NTT Data Services (For Morgan Stanley)
01.2019 - 01.2022
Application/Software Support Senior Analyst (MIM)
Tata Consultancy Service
03.2017 - 01.2019
Application/Software Support Senior Analyst (MIM)
Team Ware Solutions ( For Tata Consultancy Service)
01.2017 - 02.2017
Application/Software Support Senior Analyst (MIM)
Talent Capital PVT LTD (For Tata Consultancy Service)
04.2016 - 12.2016
Team coach
Minacs
04.2013 - 04.2016
Bachelors degree - Information science Engineering
Visveswaraya technology of University