Rekha Raivyas

• Establishing, building, and maturing relationships with new customers
• Lead Delivery of Capacity & Dark Fiber Projects
• Drive projects forward on time, to budget and quality
• Stakeholder engagement and management
• Standard Delivery Manager duties include project scope, detailed project work-plan, documentation, and risk management.
• Outsourced NOC management- monitoring, incident management, security, reporting, and overall network performance management
• Manage, control and maintenance of own ILA facilities- managing hardware and software, maintaining security, implementing backup and disaster recovery plans, and optimizing resource utilization.
• Vendor Management- Key responsibilities include identifying and selecting appropriate vendors, negotiating contracts, monitoring performance, managing risks, and ensuring compliance.
• Contracts Management- Overseeing the entire lifecycle of a contract from initial drafting and negotiation to execution, monitoring, and resolution of any disputes.
• OSP management with external parties- ensuring that cables, equipment, and connections are optimally placed, protected, and regularly inspected to maintain network reliability and performance.

Managing staff both in India and Canada.

• Quality & Training
• Manage quality teams in both countries.
• Combination of staff dedicated to large accounts, as well as ones who span multiple corporate and residential customers.
• Develop programs, requirements for training, calibration exercises, and standards across all areas.
• Prepare and deliver monthly reporting on results for clients.
• Training staff in 3 locations and in both countries.
• Prepared and delivered training content for new client onboarding, changes in service to existing clients, and continuous improvement.
• Work with clients directly to gather requirements for training material preparation.
• Delivered both remotely, computer-based, and face-to-face for classes of all sizes.
• Reporting: Report design and production for internal metrics and SLA adherence.
• Work directly with clients on report requirements. In turn, design, produce and meet with clients monthly to review metrics and SLA adherence.
• Production of all billing and reporting for BPO accounts.
• On-demand requests for new client quotations, existing client information mining, efficiency tracking, and internal metrics.
• Process Engineering: Onboarding of new clients – developing processes for support, interactions, reporting, and ticket flows.
• Re-engineering of inefficient support processes for individual clients.
• Re-engineering of support processes for the corporate and residential client base.
• New process development for measuring the quality of installations.

• Providing precise communication to all employees, and customer management on work for being performed, productivity, process improvements.
• Developing and supporting standards, processes, and business solutions in support of Quality Assurance and Operations.
• Building strong partnerships and communicating with numerous functional areas to define and control Quality System and training requirements.

• Company Overview: Online retail firm Xerion Retail is the parent firm of Jabong.com
• To assess agents’ performance/behavior and to coach and counsel them to modify their performance to facilitate a high level of customer service.
• To ensure that Quality is applied in an independent, objective and neutral manner, and secondly to contribute significantly to the reduction of business risk, improving the quality of communication, continuous improvement in business processes, improvement of overall performance and highlighting areas of risk in business.
• Coordinating the operational activities of all the employees to guarantee compliance with the company’s regulations and to ensure all policies and procedures are implemented.
• Online retail firm Xerion Retail is the parent firm of Jabong.com

• Company Overview: EXL Service is a leading operations management and analytics company. EXL offers insurance, banking, financial services, utilities, healthcare, travel, transportation and logistics services.
• Using statistical methods to take a proper sampling of the phone calls and then report the results of the study.
• Design Evaluation Programs.
• Working closely with the QA Manager, Developers, Business Analysts, Business Operations, and other QA staff to ensure that business requirements are testable and verifiable as identified by the project team to ensure requirements traceability and delivery of expected functionality.
• Suggesting creative and active solutions for problems.
• EXL Service is a leading operations management and analytics company. EXL offers insurance, banking, financial services, utilities, healthcare, travel, transportation and logistics services.

• Company Overview: Pinewoods International High School & Junior College is a co-educational residential institution run by Mahatma Laxmanji Arya Educational Public Charitable Trust in Panchgani.
• To conduct research, which enhances the school’s high reputation, as a research-led institution.
• Publication of articles in referred journals.
• To engage in examining duties, i.e., the production of exam questions/papers, exam marking and moderation.
• Establishing contacts with the wider academic community.
• Participating in seminars.
• Delivering conference presentations.
• Organizing conferences/events where appropriate.
• Pinewoods International High School & Junior College is a co-educational residential institution run by Mahatma Laxmanji Arya Educational Public Charitable Trust in Panchgani.

• Responsible for resolving customer broadband issues including connectivity and faults.
• When the problem isn’t something, we can sort out over the phone we need to contact our providers and their engineers and work together with them to get the issue sorted.

• Instruct students on interpreting literature.
• Assign books to read, including classics and contemporary novels.
• Help students interpret literature and poetry.
• Provide background on authors' life and works.
• Teach about different literary styles.
• Create positive educational climate for students to learn in.
• Create lesson plans and modify accordingly throughout the year.
• Grade papers and perform other administrative duties as needed.
• Integrate competencies, goals, and objectives into lesson plans.
• Utilize curricula that reflect the diverse educational, cultural, and linguistic backgrounds of the students served.
• Utilize public library resources.
• Work with program coordinators to ensure initiatives are being met.
• Manage student behavior in the classroom by invoking approved disciplinary procedures.