Rekha Rajput
Neemuch
Summary
Experienced Computer Faculty Member with several years of teaching experience in computer science and related fields. Proficient in delivering engaging lectures, designing curriculum, and facilitating hands-on learning experiences. Skilled in instructing students on various programming languages, software applications, and IT concepts. Known for fostering a collaborative and supportive learning environment, and for providing individualized support to students.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Computer Science Instructor
Carmel Convent School
Neemuch
10.2018 - 04.2022
- Spearheaded and revamped, coding bootcamp and computer curriculum for CBSESchool, trained 100+ students in Python, SQL, Java and HTML. Attended CBSE trainings from Microsoft
- Employed hybrid learning methodology using Microsoft tools, Google tools.
- Assisted with training teachers for using school website and hybrid learning methodology and tools.
- Assisted with administrative tasks related to scheduling classes, grading exams.
- Incorporated innovative teaching methods such as flipped classrooms or project-based learning into instruction.
- Participated in departmental meetings to discuss strategies for improving student engagement.
- Researched new technologies relevant to Computer Science curriculum development.
Service Delivery Specialist
[24]7.ai
Bengaluru
02.2013 - 10.2013
- Managed and configured complete lifecycle of PSTN service delivery for a leading telecom provider in Australia, from order intake to activation, catering to nearly 70+ orders daily.
- Performed quality checks to ensure accurate configuration and service functionality.
- Conducted root cause analysis following incidents or outages by contacting counter parts in Australia.
- Assisted in the development of new telecom products or services.
Customer Support Specialist
HSBC
Visakhapatnam
07.2008 - 04.2011
- Performed spending pattern analysis for 500+ US/UK HSBC credit card customers for international transactions using CRM.
- Conducted data analysis related to credit card churn by tracking the effectiveness of different retention offers and identifying customer segments most susceptible to churn using PEGAreach.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.
Education
Specialization in Data Science And Machine Learning - Data Science
Scaler Academy
Bengaluru12-2024
Master of Science - Computer Science
Maharishi Mahesh Yogi Vedic Viswavidyalaya
Jabalpur01-2023
Software Engineering - Software Engineering
NIIT
Visakhapatnam01-2012
Bachelor of Education - Mathematics And Science
Andhra University
Visakhapatnam07-2011
Bachelor of Science - Mathematics , Physics
St. Joseph's College for Women
Visakhapatnam07-2008
Skills
- Machine Learning
- SQL
- Tableau
- Generative AI
- Python
- Statistical Analysis
- Database Management
- Data Visualization and Presentations
- MS Office
- Excellent Communication
- Organizational Skills
- Customer Relationship Management (CRM)
Certification
- Professional Data Science from IBM
- Qualified CTET(Paper 1 and Paper 2) Mathematics and Science
Languages
Hindi
First Language
English
Proficient
C2
PROJECTS
CREDIT CARD FRAUD DETECTION USING MACHINE LEARNING AND SHAP ANALYSIS
- Implemented a machine learning project to identify and prevent credit card fraud, achieving F1-score of 0.99 with the optimized Random Forest model and SHAP analysis efficiently , reducing financial risks and losses by 15%.
DATA ANALYSIS AND VISUALIZATION OF FITNESS PLATFORM USING PYTHON LIBRARIES AND HYPOTHESIS TESTING
- Leveraged Python libraries like Numpy , Pandas , Seaborn , Matplotlib to conduct extensive hypothesis testing and performed EDA on a fitness platform dataset to identify the most popular treadmill model.
- Identified key patterns that optimized treadmill recommendations for new customers, boosting customer engagement strategies by 20%.
DATA ANALYSIS AND VISUALIZATION OF PIZZA STORE USING SQL AND TABLEAU
- Crafted and fine-tuned advanced SQL queries to streamline data manipulation for pizza sales analysis, cutting data processing time by 20% and improving operational efficiency across multiple product categories.
- Designed interactive Tableau dashboards presenting the sales analysis of 500+ orders, aiding stakeholders in understanding sales percentages across pizza categories.
References
References available upon request.
Timeline
Computer Science Instructor
Carmel Convent School
10.2018 - 04.2022
Service Delivery Specialist
[24]7.ai
02.2013 - 10.2013
Customer Support Specialist
HSBC
07.2008 - 04.2011
Specialization in Data Science And Machine Learning - Data Science
Scaler Academy
Master of Science - Computer Science
Maharishi Mahesh Yogi Vedic Viswavidyalaya
Software Engineering - Software Engineering
NIIT
Bachelor of Education - Mathematics And Science
Andhra University
Bachelor of Science - Mathematics , Physics
St. Joseph's College for Women
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