Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Rewardsrecognitions
Worktravel
Languages
Hobbies and Interests
Skillset
Personal Information
Timeline
Generic

Rekha S

Bangalore

Summary

Dynamic professional with a proven track record at HPE, specializing in analytical problem-solving and process improvements. Expert in leveraging data-driven decision-making to enhance operational efficiency while fostering strong interpersonal communication and stakeholder satisfaction. Career goals include further driving innovation and optimizing performance within a collaborative environment.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Team Lead

HPE
Bangalore
12.2022 - Current
  • Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
  • Enhanced operational efficiency through interdepartmental collaboration.
  • Monitored backlog to ensure timely claim closures.
  • Managed and swiftly handled partner support queries/escalations
  • Served as a liaison between senior management and Partners when resolving complex issues or disputes.
  • Updated policies and procedures related to dispute resolution processes regularly.
  • Overseeing the implementation of new systems or technologies that increase efficiency
  • Trained, mentored and motivated employees to maximize team productivity.
  • Facilitated team meetings to discuss operational challenges and brainstorm solutions.
  • Prepared detailed reports and presentations to communicate complex data in an understandable manner.
  • Collaborated with cross-functional teams to understand data needs and provide analytical support.
  • Identifying process inefficiencies or bottlenecks and developing solutions to improve them.

Quality Lead

HPE
11.2020 - 11.2022
  • Ensured timely updates and documentation of QC processes.
  • Drafted detailed reports on inspection results and presented findings to management team.
  • Provided guidance to production teams on best practices for ensuring consistent product quality.
  • Monitored the implementation of process changes to optimize efficiency and effectiveness.
  • Investigated root causes of non-conformance events and developed solutions to prevent reoccurrence.
  • Coordinated training sessions for quality assurance processes and procedures.
  • Conducted quality control inspections and audits to ensure compliance with established standards.

Global Process Lead for Financial Claims Process

HPE
06.2019 - 01.2020
  • Facilitated collaborative sessions for three regions.
  • Ensured execution of IMIB-submitted concepts by working closely with stakeholders and team members.
  • Ensured communication of all process updates to execution team.
  • Consistently updated process documentation.
  • Organizes periodic training to enhance execution skills.
  • Participated in testing phase for multiple automation projects.

Team Lead for 2 Sub Processes(Financial Claims and MDF) in APJ Region

HPE
06.2018 - 01.2020
  • Met claims SLA for both processes.
  • Addressed and resolved escalated issues.
  • Presented comprehensive monthly metric reports at regional review meetings.
  • Directed team of 12 to consistently meet deadlines.
  • Managed communication with stakeholders for the team.
  • Gathered data to facilitate uninterrupted claims processing.
  • Prepare and submit adhoc reports based on managerial requests.

Partner Account Manager

HPE
02.2017 - 05.2018
  • Maintained timely resolution of claims and disputes.
  • Liaised with BU heads and Finance Manager to secure approval for exceptional claims.
  • Analyzed rejection patterns to improve future submissions.
  • Facilitate effective dispute resolution for distributors alongside key stakeholders.
  • Developed and maintained relationships with partners to ensure customer satisfaction.
  • Identified improvement areas in regular discussions with partners.
  • Worked closely with internal teams to create customized solutions for partners' needs.

Senior Revenue Accountant

Aruba Networks
12.2014 - 01.2017
  • Managed operations for 40 Aruba Distributors across EMEA and APAC.
  • Support month-end financial procedures.
  • Posted journal entries to AR account for rebate payment issued to VAD.
  • Determine stock rotation accruals from last month’s sales and record in the GL.
  • Ensured alignment of financial records through thorough reconciliation.

Project Controller

Deloitte Consulting India Pvt Ltd
08.2012 - 12.2014
  • Conducted comprehensive financial reconciliations.
  • Assisted in creating budgets and forecasts to project financial metrics.
  • Generated accurate expense records to support invoicing.
  • Prepare client invoices monthly in Deloitte system.
  • Monitor expenditures and manage client billing.
  • Facilitated the execution of PMO functional tasks.
  • Collaborated consistently with Project Controller lead/supervisor, sharing diverse analytical results.
  • Delivered insightful recommendations for project planning.
  • Generated and managed ad hoc reports for project team high-level reporting.

Project Management Administrator (PMA)

IBM Daksh Business Process Services Pvt. Ltd
05.2008 - 08.2012
  • Claim and Expense Management
  • Ensured timely submission of tracking information for review.
  • Compiled receipts to create detailed expense reports.
  • Detected discrepancies in receipts and coordinated with resources to resolve.
  • Ensured accurate reconciliation of vendor invoices.
  • Submitted monthly project forecasts into IBM system (SCMgr) before deadlines.
  • Created and assigned profiles to project resources in IBM's financial tool.
  • Validated cost and revenue entries in Compass against ledger.
  • Facilitated regular discussions on current financial standings of projects.

Education

MBA - Finance

ICFAI University
01.2013

BSc - Economics, Math’s and Statistics

Mount Carmel College
01.2008

Skills

  • Data Interpretation
  • Analytical Problem-Solving
  • Strong Interpersonal Communication
  • Service Excellence
  • Driving change
  • Accountability
  • Attention to detail
  • Data-Driven Decision Making
  • Process Improvement
  • Resolve Complex Situations
  • Multitasking Abilities
  • Cross-Functional Collaboration
  • Workflow management

Affiliations

Contra Leakage avoidance due to Upfront discount vs backend discount.

Implemented Quality check/Process to avoid overpayment.

Automated the process in 2 phases with the support of BI Team.

Actively involved with Project team on developing the Financial claims Dashboard. provided support in case of data requirements and data validation

Actively involved in Rejection report automation along with BI team. Provided BRD, tested and completed UAT. Initiate any change requests as and when needed.

Actively involved in claimless Transition for SPAC Partners in 2018.

Certification

  • Yellow Belt Certification

Languages

Tamil
First Language
English
Proficient (C2)
C2
Kannada
Advanced (C1)
C1

Rewardsrecognitions

  • 2H'21 site council DNA Award.
  • Have received the Experience Maker Award 4 times since 2021
  • Have been recognized in Coffee Talks/ATMs several time since 2018.
  • Have been recognized by Peers and Stakeholders in multiple occasions.

Worktravel

  • Cork office, process training
  • Sunnyvale, US office, RMS project

Languages

  • English
  • Kannada
  • Hindi
  • Tamil

Hobbies and Interests

  • Listening to Music
  • Watching TV

Skillset

  • Data Analysis
  • Problem-Solving
  • Effective Communication – Verbal and Written
  • Customer Service
  • Analytical Thinking
  • Driving change
  • Interpersonal
  • Accountability
  • Attention to detail
  • Decision making
  • Process Improvement

Personal Information

  • Father's Name: A. Sundervel
  • Husband's Name: Arun Raj
  • Date of Birth: 09/18/87
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Married

Timeline

Team Lead

HPE
12.2022 - Current

Quality Lead

HPE
11.2020 - 11.2022

Global Process Lead for Financial Claims Process

HPE
06.2019 - 01.2020

Team Lead for 2 Sub Processes(Financial Claims and MDF) in APJ Region

HPE
06.2018 - 01.2020

Partner Account Manager

HPE
02.2017 - 05.2018

Senior Revenue Accountant

Aruba Networks
12.2014 - 01.2017

Project Controller

Deloitte Consulting India Pvt Ltd
08.2012 - 12.2014

Project Management Administrator (PMA)

IBM Daksh Business Process Services Pvt. Ltd
05.2008 - 08.2012

MBA - Finance

ICFAI University

BSc - Economics, Math’s and Statistics

Mount Carmel College

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Rekha S