REKHA SHARMA

Job Responsibilities – Field Coach (Operations) – QSR

• Operational Excellence Conduct regular site visits to multiple stores to assess operations.
• Ensure adherence to company standards in food quality, safety, cleanliness, and speed of service.
• Support the implementation of standard operating procedures (SOPs) across all outlets.
• Monitor compliance with local health and safety regulations.

2. Team Coaching & Development Train and coach store managers and crew members on operational best practices.

• Identify skill gaps and provide hands-on coaching to improve performance.
• Support onboarding of new managers and team leads.
• Deliver training sessions on new product launches, systems, or processes.

3. Performance Monitoring Review and analyze store performance metrics (sales, speed of service, customer satisfaction, etc.).

• Identify performance trends and create action plans for underperforming stores.
• Provide feedback and guidance to store managers based on performance reports.

4. Customer Experience Monitor and ensure consistent delivery of exceptional customer service.

• Conduct mystery audits or customer journey reviews to assess guest experience.
• Provide coaching to enhance guest engagement and complaint resolution.

5. Support Store Operations Assist during new store openings or relaunches.

• Support operations during high-volume periods or when stores are understaffed.
• Implement promotional campaigns and ensure store-level execution.

6. Cross-functional Coordination Liaise with marketing, HR, and supply chain teams to ensure smooth store operations.

• Provide feedback from the field to corporate teams for continuous improvement.

7. Documentation & Reporting Maintain accurate coaching logs, visit reports, and performance assessments.

• Share reports with management or regional heads on key issues and improvements.
• Strong knowledge of QSR operations
• Leadership and team coaching ability
• Problem-solving and decision-making
• Attention to detail and process-driven mindset
• Data-driven performance analysis

• Achieved promotion from crew member to shift manager based on substantial contributions.
• Supervised daily operations to maintain service efficiency and product quality.
• Ensured exceptional customer experience and engagement in lobby area.
• Trained new employees on food preparation, safety protocols, and customer service standards.
• Coordinated inventory management to sustain stock levels and minimize waste.
• Managed staff schedules to optimize labor coverage during peak hours.
• Ensured compliance with health and safety regulations in food handling and storage.