Rekhalal Thakre
Nagpur
Summary
Dynamic leader with a proven track record at Virtual Galaxy Infotech Ltd, excelling in project management and operational efficiency. Recognized for enhancing customer satisfaction through innovative solutions and effective cross-functional collaboration. Skilled in data analysis and staff training, driving teams to achieve strategic goals and exceed performance metrics.
Overview
28
28
years of professional experience
Work History
Vice President - Delivery and Services
Virtual Galaxy infotech Ltd
Nagpur
09.2024 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted testing of software and systems to ensure quality and reliability.
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Operated equipment and machinery according to safety guidelines.
- Utilized various software and tools to streamline processes and optimize performance.
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Updated and maintained databases with current information.
- Completed day-to-day duties accurately and efficiently.
- Operated a variety of machinery and tools safely and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
Senior Manager - Implementation
Virtual Galaxy Infotech Pvt Ltd
Nagpur
10.2008 - 08.2024
- Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
- Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
- Established effective communication channels between different departments within the organization.
- Led cross-functional teams to achieve project milestones, ensuring collaboration and efficiency.
- Monitored compliance with industry regulations and company policies to mitigate risk.
- Collaborated with external vendors to negotiate contracts that met company requirements while minimizing costs.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Proposed or approved modifications to project plans.
Software Executive
Nelito Systems
Mumbai
08.2003 - 09.2008
- Arranged demonstrations or equipment trials to persuade customers and drive sales.
- Diagnosed and addressed problems with installed equipment.
- Facilitated communication between various groups within the organization such as developers, designers and testers.
- Maintained accurate sales forecasting reports.
- Evaluated existing systems and identified areas of improvement while providing innovative solutions.
- Monitored performance metrics related to software products and services on an ongoing basis.
- Ensured compliance with industry standards by implementing best practices in design and development of software applications.
Software Support Executive
Supertech Solutions Ltd
Pune
04.2000 - 06.2004
- Developed and maintained customer relationships, ensuring customer satisfaction with product usage and performance.
- Oversaw daily performance of computer systems.
- Evaluated software or hardware to recommend improvements or upgrades.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Collected, analyzed and reported on data for use in operational planning.
- Researched and implemented innovative approaches to improve customer experience with software products.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Created detailed reports for senior management outlining customer feedback about software products.
Software Executive
Galaxy ltd
Nagpur
07.1997 - 06.2001
- Diagnosed and addressed problems with installed equipment.
- Arranged demonstrations or equipment trials to persuade customers and drive sales.
- Facilitated communication between various groups within the organization such as developers, designers and testers.
- Analyzed business requirements to develop technical solutions for customers.
- Maintained a library of code snippets and reusable components which helped reduce time spent on redundant tasks during development cycles.
Education
Graduation Course Of NIIT - Computer Science And Languages
NIIT
Nagpur06-1997
Bachelor of Science - PCM
Shivaji Science College
Nagpur03-1994
Skills
- Data analysis
- Customer service
- Operational efficiency
- Project management
- Cross-functional collaboration
- CRM software
- Loan origination and underwriting
- Financial management
- Product demonstrations
- Staff training
Affiliations
- Cricket
- Reading
Timeline
Vice President - Delivery and Services
Virtual Galaxy infotech Ltd
09.2024 - Current
Senior Manager - Implementation
Virtual Galaxy Infotech Pvt Ltd
10.2008 - 08.2024
Software Executive
Nelito Systems
08.2003 - 09.2008
Software Support Executive
Supertech Solutions Ltd
04.2000 - 06.2004
Software Executive
Galaxy ltd
07.1997 - 06.2001
Graduation Course Of NIIT - Computer Science And Languages
NIIT
Bachelor of Science - PCM
Shivaji Science College
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