Passionate about physical and mental fitness, with a strong commitment to maintaining overall well-being
REKHA MAHENDRA SHETTY
DGCA CABIN SAFETY INSPECTOR AND APPROVED SAFETY EMERGENCY PROCEDURE INSTRUCTOR
Chembur
Summary
With over 20 years of comprehensive experience in the aviation industry, I bring a unique blend of skills that enhances operational excellence. My career began with Trinity Computers, a member of the Willis Group, and later at J.P. Morgan Chase, where I honed my analytical and problem-solving abilities. In 2005, I made a pivotal transition to aviation, joining Air India Ltd. as cabin crew. My journey progressed when I became a Safety and Emergency Procedures (SEP) Instructor in 2017, where I delivered training on Airbus A319, A320, A321, and Boeing B777-300ER/200LR aircraft. My expertise in cabin safety standards underscores my commitment to upholding exceptional operational safety.
Currently, I am a Cabin Safety Inspector at the Directorate General of Civil Aviation (DGCA) in the Western Region. Since June 2020, I have been on secondment, where my focus is on regulatory oversight and ensuring strict compliance with civil aviation safety regulations. My dedication to safety and continuous improvement positions me as a pivotal asset in the aviation sector.
Overview
22
22
years of professional experience
12
12
years of post-secondary education
4
4
Certifications
Work History
Cabin Safety Inspector
Directorate General of Civil Aviation (DGCA)
06.2020 - Current
- Ensure cabin safety standards are consistently maintained across Scheduled Operators, Non-Scheduled Operators, and Private Operators through targeted audits and surveillance activities and contributed to the development of updated safety protocols and checklists.
- Conducted a wide range of inspections including Enroute Cabin Inspections, Main Base Inspections, Training Facility Inspections, Ramp Inspections, Special Audits, Spot Checks, Regulatory Audits, Tabletop Exercises, Evacuation & Ditching Drills, and Proving Flights.
- Involved in the approval process of critical cabin safety documents such as SEP Manuals, Quick Reference Handbooks (QRH), Cabin Crew Training Manuals, Passenger Briefing Cards, and Cabin Crew Flight Duty Time Limitation Schemes.
- Reviewed and approved Post Holder nominations including Cabin Safety Training Managers and Directors – Inflight Services (Cabin Safety).
- Played a key role in the certification processes under CAP 3300 and 3100 for operators like Karnavati Aviation, Reliance Commercial Dealers Ltd, EHA Aviation, Sapphire Airlines and mergers of Air India Express and Air Asia (India).
- Conducted numerous SEP Instructor approval exercises through classroom assessments and aircraft viva evaluations in accordance with CAR 7-M-1.
- Supported DGCA initiatives in maintaining and enhancing cabin safety standards by conducting comprehensive audits and surveillance of cabin crew operations.
- Responsible for compiling and maintaining monthly data on Unruly Passenger Incidents and FDTL exceedances for all Scheduled Operators.
- Thoroughly familiar with all Civil Aviation Requirements (CAR), and ICAO Docs related to cabin safety.
- I have extensive knowledge of the Airline Resource Management System (ARMS) and airline crew scheduling software.
Safety and Emergency Procedure (SEP) Instructor – Assistant Manager, SEP Training
Air India Ltd.
02.2017 - Current
- Conduct effective SEP training sessions, crew assessments, examinations, and inflight proficiency checks in accordance with Civil Aviation Requirements and the operator’s approved training manual.
- Approved SEP Instructor on Airbus A319/A320/A321 (since February 17, 2017) and Boeing B777-300ER/200LR aircraft (since September 20, 2017).
- Deliver recurring SEP training for Airbus A320 and Boeing B777 fleets, including Safety Skill Checks (SSC), Line Check Competency (LCC) training, SEP drills, and corrective training modules.
- Conducted specialized SEP training for Indian Air Force personnel on B777-300ER aircraft.
- Delivered SEP drills for both cabin and cockpit crew from Non-Scheduled Operators (NSOP).
- Provided technical inputs on cabin safety issues related to A320 aircraft to the Flight Safety Department.
- Contributed to the revision of the Air India SEP Manual and Quick Reference Handbook (QRH) in April 2019.
- Participated in the Air India IOSA Audits.
- Served on the PIB Incident Enquiry Committee for an A320 aircraft event in Mumbai, representing the Training Section.
- Successfully led and delivered four back-to-back Ab Initio training batches for B777-300ER/200LR crew at the Central Training Establishment (CTE), Mumbai.
Supervisor – Office Administration, Inflight Services Department (IFSD)
Air India Ltd.
02.2013 - 09.2016
- Attached to the office of the Deputy General Manager – IFSD, supporting administrative and operational matters related to cabin crew.
- Drafted and managed official correspondence, including responses to RTI (Right to Information) queries and documentation related to cabin crew disciplinary proceedings.
- Independently handled high-volume correspondence under the guidance of the Dy GM.
- Member of the ARMS (Airline Resource Management System) coordination team, reporting to the Executive Director – Cabin Services (IFS).
- Responsible for generating wide-body fleet cabin crew utilization reports for CMD Office on a monthly basis, in coordination with multiple departments.
- Prepared MIS reports, executive-level presentations, and ad hoc data reports for senior leadership.
- Managed uploading and maintenance of cabin crew records in the Document Management System (DMS).
- Received an Appreciation Letter from the Executive Director – Cabin Services (IFS) for dedication and quality in preparing monthly reports and presentations for the CMD Office.
Cabin Crew
Air India Ltd.
01.2005 - 02.2013
- Ensured passenger safety and security throughout all phases of flight, in compliance with standard operating procedures (SOPs) and aviation safety regulations.
- Maintained thorough knowledge of onboard Safety and Emergency Procedures (SEP), responding effectively to a range of in-flight situations and emergencies.
- Delivered exceptional customer service, consistently upholding Air India’s standards of care and professionalism.
- Demonstrated strong interpersonal and communication skills in managing passenger needs and resolving issues in a calm and effective manner.
Team Member
J P Morgan Chase
09.2004 - 12.2004
- As a team member of the Brokerage team, I managed the calculation and processing of brokerage payments to the bank’s major brokers, ensuring accuracy and timely settlement of transactions across all major global currencies.
Benefit Analyst
Trinity Computers Processing (India) Pvt Ltd (A Willis Group Company)
06.2003 - 08.2004
- In my role as a Benefits Analyst, I was responsible for assessing and calculating insurance claim payments (BUPA). This involved reviewing and verifying receipts, medical documents, and supporting information submitted by patients.
- My position required a strong attention to detail, adherence to policy guidelines, and a commitment to ensuring timely and accurate claims processing.
Education
Bachelor of Laws (LLB) -
VES College of Law
01.2012 - 01.2015
Master of Business Administration (MBA) - undefined
ICFAI University
01.2008 - 01.2012
Bachelor of Commerce (B. Com) - undefined
G.N. Khalsa College of Arts, Science & Commerce
01.2000 - 01.2003
Higher Secondary Certificate (HSC) - undefined
G.N. Khalsa College of Arts, Science & Commerce
01.1998 - 01.2000
Secondary School Certificate (SSC) - undefined
St. Francis Xavier’s High School
Skills
Active listening and Persuasive communication
Knowledge And Skills
- Exceptional active listening skills and clear, persuasive communication abilities.
- Risk assessment, incident reporting, and hazard identification expertise.
- In-depth knowledge of cabin safety protocols and emergency procedures.
- Strong understanding of regulatory compliance, safety audits, and surveillance processes.
- Skilled in designing, developing, and delivering comprehensive training programs.
- Proven ability to perform and deliver results in high-pressure environments.
- Excellent attention to detail, problem-solving, collaboration, communication, time management, and adaptability.
- Proficiency in MS Office Suite, Google Workspace, and spreadsheet management.
- Multilingual communicator fluent in English, Hindi, Marathi, and Tulu.
Personal Information
Date of Birth: 04/09/82
Certifications And Professional Training
- Cabin Safety Inspector Indoctrination – Directorate General of Civil Aviation (DGCA).
- On-the-Job Training: Audits, Surveillance, Table top Exercises, Evacuation, Ditching, Proving Flights – DGCA.
- Cabin Safety Inspector Course (COSCAP SA) – ICAO.
- Aircraft Type/Familiarization Training – CL 604/605/650/3500/, Global 5500/6000/6500/7500 (BD 700), ERJ 135/145/175, Falcon 900 Ex easy, DO-228, CRJ 100/200, ATR 42-600, ATR 72-600, DHC Q400, Airbus A350, Boeing B787, B737.
- DGCA certified OJT Trainer: Authorized to conduct OJT for DGCA Cabin Safety Inspectors (CSI) across all training programs, including indoctrination, recurrent training, inspections, approvals, certifications, audits, and instructor evaluations.
Interests
Trained Bharatanatyam dancer with continued dedication to classical dance practice
Regular practitioner of yoga, focusing on achieving balance between mind, body, and soul
Trained in martial arts with a background in Kung Fu
Represented school and college in hockey tournaments and continue to actively play the sport
Coming from an aviation background, I am passionate about traveling and exploring new destinations
Passionate about reading, especially non-fiction books that inspire learning and personal growth
Certification
CERTIFIED POSH TRAIN THE TRAINER EXPERT,
Timeline
CERTIFIED POSH TRAIN THE TRAINER EXPERT,
10-2024
Basic integrated Clinical Hypnotherapy program
09-2024
Trainer Developments Skills, Dale Carnegie & Associates, Inc
05-2023
Ashtanga Vinyasa Yoga Teacher Training Course, Yoga Alliance Certified
07-2021
Cabin Safety Inspector
Directorate General of Civil Aviation (DGCA)
06.2020 - Current
Safety and Emergency Procedure (SEP) Instructor – Assistant Manager, SEP Training
Air India Ltd.
02.2017 - Current
Supervisor – Office Administration, Inflight Services Department (IFSD)
Air India Ltd.
02.2013 - 09.2016
Bachelor of Laws (LLB) -
VES College of Law
01.2012 - 01.2015
Master of Business Administration (MBA) - undefined
ICFAI University
01.2008 - 01.2012
Cabin Crew
Air India Ltd.
01.2005 - 02.2013
Team Member
J P Morgan Chase
09.2004 - 12.2004
Benefit Analyst
Trinity Computers Processing (India) Pvt Ltd (A Willis Group Company)
06.2003 - 08.2004
Bachelor of Commerce (B. Com) - undefined
G.N. Khalsa College of Arts, Science & Commerce
01.2000 - 01.2003
Higher Secondary Certificate (HSC) - undefined
G.N. Khalsa College of Arts, Science & Commerce
01.1998 - 01.2000
Secondary School Certificate (SSC) - undefined
St. Francis Xavier’s High School
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