Rekha Sahani

• Managed daily operations, ensuring smooth workflow and timely completion of tasks.
• Implemented quality assurance measures that led to improved product consistency.
• Set schedules and oversaw daily workflow.
• Trained, coached and managed 15-person team of [Level 1] and [Level 2 ] professionals.
• Enhanced team productivity through regular performance evaluations by taking sessions on improvements.
• Promoted a positive work environment by fostering open communication and encouraging teamwork among employees.
• Achieved superior service levels by closely monitoring performance metrics and addressing any issues promptly.
• Analyzed data to identify areas for improvement, resulting in higher levels of customer satisfaction.
• Developed strong relationships with cross-functional teams to improve communication and collaboration.
• Proactively identified potential risks or obstacles, developing contingency plans to minimize disruptions to operations.
• Helped to increase sales and customer retention by managing implementation new marketing and service strategies.
• Improved team efficiency and productivity by restructuring workflow and managing assignments.

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• Reviewed process failures and determined root causes.
• Won star performer during this period.
• Participated in strategy meetings to achieve the daily vision.
• Participated in client meetings ( Bank ) to discuss the process improvement.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Supported teams in continuous delivery of quality products and services, by doing quality checks.
• Improved user productivity and efficiency through system training and support.
• Coordinated with technical team to work on operational gaps and application bugs.
• Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
• Managed complex projects ( *IDFC, EQUITAS BANK ) from inception through completion, delivering high-quality results within tight deadlines.
• Collaborated with Product team to meet customer needs
• Achieved high levels of client satisfaction ( CSAT ) by providing expert consultations and personalized solutions.
• Generated reports detailing findings and recommendations.
• Conducted regular reviews of operations and identified areas for improvement.
• Evaluated customer needs and feedback to drive product and service improvements.

• Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
• Verified applicant references and employment details.
• Collaborated with hiring managers to understand job requirements and expectations.
• Advertised job opportunities on social media platforms and job boards.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.