Remona Kaustubh Koparde

To be a part of a organization, where the management structure recognizes and rewards loyalty, honesty, hard work & ambition of an employee by providing growth opportunities and necessary infrastructure that could contribute to the success of the company.

• Awarded as Best CRM at National Level(Pan India) Contest held in HCIL (Nodia) overall in Mar-17. 1st Runner up.
• Awarded as Best CRM at National Level (pan India) Contest held in HCIL (Nodia) in Dlite Proficiency in Mar- 2016.
• Appreciated For the Best CRE Training Material Designed. The same circulated all over India for Cre Training.
• Awarded as Best CRM at Arya Honda For Operations for the year 2021-2022.

• 9920316545
• 9870987900

• Date of Birth: 11/28/84
• Nationality: Indian
• Marital Status: Married

• English
• Hindi
• Marathi
• Konkani

• Singing
• Cooking
• Reading

• Attended Cre Training at Honda Siel Cars at Delhi.
• Attended Cre Refresher Training at RTC at Navi Mumbai.
• Attended Job flow training at Arya Honda training center.
• Attended auto basic training at Arya Honda training Centre.
• Attended leadership skills training at Arya Honda training Centre.
• Attended HSMART training at RTC in Navi Mumbai.

Heading a team of 15 customer relations executive., Taking care of Showroom after sales process., Taking morning meeting with all cams., Imparting information about service bulletin to all concerns in cre department., Preparing Monthly graphs to analysis the concerns and to maintain the occurrence ratio., Meet Quality Assurance Requirements and other key performance metrics., Preparing PDCA of every complaints., To achieve the targets of the vehicles to be brought on monthly basis., To prepare the monthly KPI & due vs done report and send to HCIL., To inspect all the callings data and give a monthly review., To Fill in management report., To check the daily Honda 121 direct escalations & resolve the complaints within 48 hrs with the Why Why analysis for the same., To update the customer complaints on daily basis to the Service Manager and get the resolution so that closure can be done within the target of 3 days., Attending customers in the first half and taking care of their habitability., Talking to all dis-satisfied customers and even meeting them if required at dealer or also at site., Allotting data to all cams for callings and taking report for them of calls made appointments generated., Maintaining track sheet of calls done appointment generated and turn-up ratio., Data Management for all branches., Making presentations for zonal meets related to customer satisfaction survey., Tracking on marketing activities which helps in revenue targets achievement., Taking morning meeting with all cre’s., Imparting information about service bulletin to all concerns in cre department., Inspecting call management daily reports., Monitoring all calls due and their status., To achieve the targets of the vehicles to be brought on monthly basis., To prepare the monthly NJK & due vs done report and send to HSCI., To inspect all the callings data and give a monthly review., To Fill in management report., To check the daily Honda 121 site & resolve the complaints within 48 hrs., To update the concerns on daily basis to the Service Manager., To distribute the calls equally to all cre’s., To inspect the mailers & the calling sheets on daily basis., To prepare the daily turn-up reports and report to the CRM., To remove the new customer data on daily basis., To make daily 100 calls per day., To generate appointments on daily basis., To write mailers for the customer due for service., Fixing the appointments in the appointment system., Opening job cards in the front office., Handling the front office reception., Compiling of MIS and other day to day reports and maintaining stationery., Maintaining Extended warranties., Follow-up of customers on every 3rd day for feedback for their service done., Teaching for class 5th and 6th., Preparing test papers on weekly basis., Maintaining attendance register on monthly basis., Handling classes with 50-60 students., Handling front office reception., Maintaining register of monthly expenses making their journal entries and keeping daily records., Attending calls and maintaining record for the call., Maintaining Bank Book and Pass Book.