Remya Nair
Thane
Summary
Results-driven professional with 10+ years of experience in insurance operations, customer service, and team leadership. Proven expertise in property risk assessment, quality audits, client compliance, and dispute resolution. Adept at leading high-performing teams, enhancing operational efficiency, and delivering exceptional customer experiences. Skilled in data verification, process improvement, and building strong client relationships to drive organizational success.
Overview
16
16
years of professional experience
Work History
Analyst
Davies Shared Services India Pvt. Ltd.
Mumbai
01.2023 - Current
- Conducted pre-quality checks for property insurance applications.
- Assessed property risks, including material-specific vulnerabilities.
- Verified authenticity of property data through multiple sources.
- Ensured compliance with diverse client specifications.
- Performed accurate data entry aligned with client requirements.
- Executed audits to determine insurance pricing accuracy.
- Re-audited field representative reports for quality assurance.
Deputy Manager - Customer Service
Kotak General Insurance Private Limited
Mumbai
02.2019 - 08.2022
- Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately.
- Managed all complex complaints, issues, and problems to maintain customer satisfaction.
- Communicated with customers in a variety of formats, such as phone calls and emails.
- Dealt with complex complaints and angry customers professionally and politely, resolving issues with favorable solutions.
Team Leader - Customer Service
Europ Assistance Pvt Ltd
Mumbai
10.2016 - 10.2018
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
- Directed and managed operations of 20 staff in fast-paced environment.
- Tactfully handled complaints from staff, management and clients using excellent problem-solving and dispute resolution skills.
Account Assistant
J. B. Boda Reinsurance Brokers Pvt. Ltd.
Mumbai
05.2009 - 03.2010
- Managed expenditures and targeted areas for potential cost reduction.
- Assisted managers in financial forecasting for budget development.
- Prepared reports as requested by accounting managers, including budgets, expenditures, and other finances.
Education
S.S.C -
St. Mary's High School
Kalyan, MaharashtraB.Com - Banking & Insurance
Model Junior College
Dombivli, MaharashtraH.S.C. - Commerce
Model Junior College
Dombivli, MaharashtraSkills
- Property Risk Assessment & Quality Audits
- Client Relationship Management
- Complaint Resolution & Customer Retention
- Data Verification & Compliance Management
- Team Leadership & Staff Training
- Process Improvement & Operational Efficiency
- Insurance Pricing & Policy Verification
Languages
- English
- Hindi
- Malayalam
- Marathi
Languages
English
Beginner
A1
Hindi
Beginner
A1
Malayalam
Beginner
A1
Marathi
Beginner
A1
Timeline
Analyst
Davies Shared Services India Pvt. Ltd.
01.2023 - Current
Deputy Manager - Customer Service
Kotak General Insurance Private Limited
02.2019 - 08.2022
Team Leader - Customer Service
Europ Assistance Pvt Ltd
10.2016 - 10.2018
Account Assistant
J. B. Boda Reinsurance Brokers Pvt. Ltd.
05.2009 - 03.2010
S.S.C -
St. Mary's High School
B.Com - Banking & Insurance
Model Junior College
H.S.C. - Commerce
Model Junior College
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