Renadia Thornton
East Chicago
Summary
Individual with experience in customer service and administrative support. Successfully enhanced member satisfaction at Devoted Health by resolving issues and facilitating healthcare access, while also ensuring compliance with HIPAA regulations as a Patient Access Coordinator. Proficient in data entry, billing, and insurance claims management, bringing strong problem-solving skills and attention to detail to improve operational efficiency.
Overview
7
7
years of professional experience
Work History
Member Service Guide
Devoted Health
10.2023 - 05.2025
- Provided comprehensive support and guidance to members at Devoted Health, addressing inquiries, resolving issues, and facilitating access to healthcare services, thereby enhancing overall member satisfaction and engagement.
Customer Support Agent
Southwest Airlines
09.2022 - 04.2023
- Documented calls and processed order transactions, ensuring accurate travel documentation and itineraries for 80-100 customers daily.
- Maintained updated customer records, including ticket orders, reservations, and payments using the ARD system.
- Provided exceptional customer service by actively engaging with customers, listening effectively, and utilizing advanced interpersonal skills.
Patient Access Coordinator
Community Health Systems, CHS
Highland
08.2021 - 02.2022
- Ensured compliance with HIPAA privacy and security regulations during patient information management.
- Registered patients in the EPIC system by verifying demographics and insurance details.
- Updated reference materials to align with Medicare, Medicaid, and third-party payer protocols for claim processing efficiency.
Administration Clerk
U.S. Census Bureau
Merrillville
11.2019 - 10.2020
- Maintained accurate records and personnel files, ensuring efficient administrative support and managed the tracking of reports, inventory, and supplies.
- Coordinated schedules, including meetings, appointments, and travel arrangements for management, and ensured data accuracy through diligent computation, recording, and proofreading of reports.
Billing Specialist
Custom Data Solutions
Merrillville
05.2018 - 03.2019
- Researched and resolved claim denials and explanations of benefit rejections to ensure billing accuracy and compliance.
- Addressed customer inquiries regarding invoices and effectively resolved issues during the invoicing and collection process.
Education
High School Diploma -
East Chicago Central High School
East Chicago, IN06.2002
Skills
- Customer Service
- Insurance Claims Management
- Administrative Skills
- Excellent Communication Skills
- Critical Thinker
- Data Entry
- Office Administration
- Strong Problem Solver
- EPIC Experience
- Attention to Details
- Active Listening
- Computer Literacy
- Time Management
- Empathy
- Adaptability
- Orinoco Knowledge
- Medical Billing
- Member engagement
- Electronic records management
- Insurance verification
- Patient payment processing
Timeline
Member Service Guide
Devoted Health
10.2023 - 05.2025
Customer Support Agent
Southwest Airlines
09.2022 - 04.2023
Patient Access Coordinator
Community Health Systems, CHS
08.2021 - 02.2022
Administration Clerk
U.S. Census Bureau
11.2019 - 10.2020
Billing Specialist
Custom Data Solutions
05.2018 - 03.2019
High School Diploma -
East Chicago Central High School