Renadia Thornton
Aon Corporation
East Chicago,IN
6
years of professional experience
Detail-oriented healthcare and member services professional with 20+ years of experience supporting high-volume operations in healthcare and customer service environments. Skilled in claims processing, medical records management, and data entry with a strong focus on accuracy, compliance, and efficiency. Proven ability to work across multiple systems, verify insurance information, and maintain HIPAA compliance while supporting back-office workflows. Recognized for analytical problem-solving, organization, and delivering high-quality results in fast-paced environments.
Work History
Benefits Enrollment Counselor
1 Year 2 Months- Facilitated benefits enrollment sessions, educating clients on available options and processes.
- Streamlined communication between employees and carriers, enhancing information accuracy and response times.
- Provided exceptional customer service to employees during the enrollment process, effectively addressing questions and concerns.
Member Service Guide
1 Year 7 Months- Supported Medicare Advantage members by reviewing plan details, coverage, and benefits, enhancing member understanding and satisfaction.
- Documented member interactions and maintained accurate records in CRM systems, ensuring reliable access to member information.
- Ensured compliance with HIPAA and regulatory guidelines when handling sensitive information.
- Researched and resolved member inquiries by coordinating across internal systems, facilitating timely solutions and improving member experience.
- Conducted follow-ups to ensure issue resolution and member satisfaction.
Customer Service Agent
7 Months- Maintained comprehensive records of customer interactions and updates in CRM systems to support service excellence.
- Processed ticket changes, cancellations, and refunds in accordance with company policies.
- Coordinated with internal departments to resolve account and service-related issues.
- Managed high-volume workloads while maintaining accuracy and organization.
- Documented customer requests, facilitating timely follow-up and resolution to enhance customer satisfaction.
Patient Access Representative
1 Year 6 Months- Assisted with prior authorizations and referral processing, ensuring seamless coordination of patient care.
- Processed medical claims while verifying insurance eligibility and coverage details to facilitate timely patient services.
- Entered and updated data across multiple systems, maintaining accuracy to support effective patient access operations.
- Maintained compliance with HIPAA while handling patient data and records.
- Managed medical records and supported document processing workflows.
Education
High School Diploma
Skills
Medical Claims Processing
Member Services Support
Data Entry & Data Validation
Insurance Verification
HIPAA Compliance
Customer Service
Medical Records Management
Referral & Authorization Processing
CRM & Healthcare Systems (EPIC)
Documentation & Recordkeeping
Quality Assurance
Workflow Coordination
Administrative Support
Problem Solving
Time Management
Multi-System Navigation
Attention to Detail
Microsoft Office Suite
Process Improvement
Timeline
Benefits Enrollment Counselor
Aon Corporation
07.2025 - CurrentRead More
Member Service Guide
Devoted Health
10.2023 - 05.2025Read More
Customer Service Agent
Southwest Airlines
08.2022 - 03.2023Read More
Patient Access Representative
219 Health Network
08.2020 - 02.2022Read More
East Chicago Central High
High School Diploma
Read More