Renae Liming Holt
Liberty
Summary
Proven track record of enhancing customer satisfaction at RMD Patti Insurance by adeptly resolving complaints and leading a team towards excellence. Demonstrates a friendly, positive attitude and exceptional problem-solving skills. Excelled in fast-paced environments, significantly reducing customer complaints through proactive solutions. Skilled in teamwork, collaboration, and maintaining attention to detail.
Overview
36
36
years of professional experience
Work History
Work One
BrightSpring
05.2018 - 02.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Manager
RMD Patti Insurance
03.2014 - 07.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Administrative Assistant
Union County College Corner Joint School District
01.1985 - 06.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Education
Bachelor of Arts - Journalism
Ball State University
Muncie, IN05-1983
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
Timeline
Work One
BrightSpring
05.2018 - 02.2021
Customer Service Manager
RMD Patti Insurance
03.2014 - 07.2018
Administrative Assistant
Union County College Corner Joint School District
01.1985 - 06.2013
Bachelor of Arts - Journalism
Ball State University
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