Renae M. Parker
Indianapolis,Indiana
Summary
- On the job training of Vendors and Business Partners Supervised, coached, counseled, and developed administrative staff
- Experienced working with employee and vendor contracts
- Participated in company recruitment by conducting on the spot interviews through implementation of CRM and software planning
- Through practice and coursework, obtained active knowledge of the principles and practices of Human Resource management, Organizational management, Employee Compensation, FMLA, Title VII, ADA, EEOC and FSLA
- Experienced in Project Management
- Certifications in Effective Time Management
- Cost Accounting, Forecasting and Financial Analysis
- Accounting: Accounts Payable/Receivable
- Payroll: Deductions, IWO, and Taxes
- Experienced preparation of Business plans, conducted market analysis and grant writing
- Notary Republic in state of Indiana
- Facilitated team of at least five to deal with provider’s complaints
- Licensed in Personal Lines Insurance in Indiana and Reciprocal States
- Logistic and Sales
- Managed Staff of 5-20 Employees, contractors, or vendors at any given time.
Diligent HRIS with background in systems consulting, offering valuable experience in optimizing IT infrastructure and implementing effective solutions. Successfully led multiple projects, ensuring seamless integration and enhanced system performance. Demonstrated analytical skills and strategic thinking to solve complex technical issues and drive continuous improvement.
Overview
27
27
years of professional experience
Work History
Seasonal Sales Expert
Apple Inc
08.2024 - 02.2026
- Use of Planno for product placement and design
- Sales and engagement of walk-in and return customers
- Floor Lead for Product Zone
- Scheduling and Forecasting for Sales and Technical Support
Payroll Systems Consultant
Robert Half for General Hotels
04.2025 - 06.2025
- Full System evaluation based on Implementation, current processes and functionality for hotel chain located in major cities and multiple states. Direct communication and advisement with CFO, VP of Human Resources, Accounting Manager and Payroll Coordinator on a weekly currently use to discuss their need for the HCM system Paycor and the process that they currently use to onboard, hire, maintain, outboard employees, vendors. Participated directly with the Paycor teams to revise and implement new processes for General Hotels to ensure they had full functionality for what they were paying the third-party vendor.
- Oversaw the project team to discover, design and implement current HR and Payroll processing System (CRM) and went through the entire process from beginning to end and decided to use Paycor. Coordinated with Data Migration Team to get full use of HCM from beginning to the end process
- I identified weaknesses within HCM and all departments to include Human Resources, Accounting, and Payroll. Implemented, coordinated and designed tasks and workflows that were implemented into the processes for General Hotels practices using internal and external technology and resources.
- Systems and Process Implementation
Protégé Agent/Agency Owner
Farmers Insurance Group
11.2022 - 12.2024
- Inbound and Outbound call center
- Prospecting and Cold Calling
- Networking and Building Pipeline
- Billing and Collections
- Accounts Payable/Receivable
- Product Counseling
- Sales
- Customer Service
- Forecasting and Scheduling
- Training and Development
- Human Resources
- SalesForce/KraftLake/Bristol West
Payroll Coordinator/HR Assistant
Ahepa Management Company
06.2020 - 10.2022
- Intake and process W2 Payroll on a bi-weekly basis
- Specialty Projects for reconciliation with CFO and CEO
- Assist in the onboarding and setup of W2 employees for Human Resources Department
- Systems liaison
- Training and Development of Process Manuals
- Complete onboarding
- Quarterly, and annual audit including Cost analysis and forecasting
- UltiPro/Microsoft Excel/Microsoft Outlook/QuickBooks/Radius/ADP
Human Resources Director/Operations Manager
VenueGPS
09.2019 - 01.2021
- Designed and implemented the Full Human Resources and Operations Department from scratch as this was a start-up company.
- Prospecting, interviewing, and on-boarding of 1099 and W2 employees in various states.
- Employee Relations
- Coordination of schedules for CEO and CFO
- VA-Remote
Payroll Coordinator
Robert Half International
04.2017 - 06.2020
- Specialty Projects for reconciliation with CFO and CEO
- Paycor Payroll Processing weekly and Bi-Weekly for W2 and 1099 Employees
- Paycor Implementation team from beginning to the end of payroll start to the finish of system migration and production. Includes planning, forecasting, budgeting and approving implementation with corporate project team.
- Intake and process W2 and 1099 Contractor Payroll on a weekly basis 200-5000 employees/contractors
- Assist in the onboarding and setting up of W2 or Contract employees for Human Resources Department
- Systems liaison
- Training and Development of Process Manuals
- Complete onboarding
- Quarterly, and annual audit
- PayChex Implementation team from beginning to the end of payroll start to the finish of system migration and production. Includes planning, forecasting, budgeting and approving implementation with corporate project team.
- Managed 5-20 Employees, Vendors or Contractors on a daily basis.
- IN/RYZE Claim Solutions
- PayChex/Microsoft Excel/Microsoft Outlook/QuickBooks/Radius/ADP/UltiPro/Paylocity
Home-Based Caseworker
H.O.P.E. Counseling and Assoc.
12.2016 - 05.2018
- Full Supervised Visitation of parents and children that have been removed from the home due to various situations.
- Home-Based Casework to assist with daily ADL’s, Coping with Trauma and Substance Abuse
- Daily, Weekly and Monthly reporting to immediate supervisor, DCS and other medical professionals on client progress.
- Transportation to and from visitation for parents/children
- AAPI Index
- Biophysical Assessment
- Intake/Diagnosis
- Attended Legal proceedings and Court Hearings on behalf of client/company on an as-needed basis.
Payroll Specialist
MS-IL Staffing
11.2015 - 01.2017
- Process, verify and maintain documentation relating to payroll activities.
- Payment of all bills within the time frame allotted.
- Payment of state and federal taxes online.
- Perform daily payroll department operations.
- Manage workflow to ensure all payroll transactions are processed accurately and timely.
- Reconcile payroll prior to transmission and validate confirmed reports.
- Process correct garnishment calculations and compliance.
- Execute the time clocks time and attendance processing and interface with payroll.
- Develop financial and operational reporting as needed.
- Process retros.
- Research and email appropriate audience payroll or invoicing issues.
- Ability to remain confidential on private employee/employer information.
- Ability to make independent decisions concerning payroll information and ensure the information is accurate.
- Ability to input data entry into appropriate systems.
- Follow human resource policies as it pertains to employment processes.
- Maintain all applicable report, paperwork and files.
- Handle conflict with good judgment.
- Ability to work with frequent interruptions and changes in priorities.
- Follow Company chain of command.
- Perform other duties as instructed or assigned.
Auto Service Rep
GEICO
09.2014 - 11.2015
- Inbound and Outbound call center
- Billing and Collections
- Accounts Payable/Receivable
- Product Counseling
- Sales
- Customer Service
- Forecasting and Scheduling
- Training and Development
Coordinator
Advantage Health Solutions
07.2013 - 08.2014
- Responsible for maintaining and taking the lead on business relationships with ancillary provider networks.
- Serves as a back-up and support for assigned networks of Provider Relations Specialist.
- Supports implementation and coordination of project tasks relative to Provider Relations Department.
- Responsible for communicating project details while providing general technical knowledge related to assigned project and assessing impact on department processes.
- Projects may include but not limited to NCQA Assignments, Annual HEDIS data collection from Provider Networks; Research on claim issues pended to Provider Relations; Annual and Quarterly Provider Newsletters.
- Some offsite travel within the State of Indiana for visits to Provider Offices and needed in-service presentations.
- Assist Director of Provider Relations in the execution of Short-Term and Long –Term projects targeting Department and Plan performance improvement.
- Acts as an informed source of department policies and procedures by answering routine inquiries or routing to the appropriate staff for answers.
Utilization Representative II
Kelly Services
10.1998 - 07.2013
- Customer Service
- Inbound Call Center
- Network Operations
- Licensing (Provider Contact)
- (WellPoint)
Sales Associate
AFLAC
11.2010 - 07.2011
- Sales and service of Life, Health and Accident Insurance in Indiana and reciprocity states.
- Business to Business Presentations to CEO, CFO and other professionals
- Employee presentation and benefit negotiations
- Financial reconciliation of my personal company records
CAE-Technical Repair
Comcast Cable
12.2008 - 10.2010
- Determined, resolved and programmed cable systems thru technical troubleshooting
- Substituted as Supervisor Liaison to co-workers.
- Collected data, critiqued data, and formulated test thru Pilot Project Management team
- Scheduled and forecasted appointments based upon both internal and external business needs
- Educated subscribers on the simplified Customer Service Guarantee
- Won weekly and monthly sales contests by exceeding sales goals.
Realtor/Property Manager
Various Companies
10.1998 - 07.2007
- Maintained sales average of top ten percent of part-time and full-time agents
- Increased sales volume from $50 million to $100 Million
- Managed multi-unit apartment complexes and single-family dwellings
- Monitored division compliance with federal, state, and local laws and regulations
- Administered the payroll and process
- Coordinated with division operations staff regarding all employment activity (i.e. hiring, employee relations, compliance and terminations.)
Product Advisor
Golden Rule/UHC
03.2006 - 05.2007
- Licensed in Life, Health and Accident insurance to sell in Indy and reciprocal states
- Identified performance gaps to obtain sales goals
- Facilitated specialty project teams to try new innovations in the industry
- Analyzed employee feedback and performance data to measure identify and eliminate performance gaps. Performs on-going needs assessment/analysis to determine training needs of employees based on competencies and skill levels
- Trained three assistants in the role of Assistant Product Advisors
Customer Service Representative
Anthem BCBS
02.2004 - 05.2006
- Managed and maintained provider credentialing and application request
- Counseled specialty project management teams
- Coached team members or new hires on claims adjudication as well as departmental policies and procedures
- Analyzed employee feedback and performance data to measure, identify and eliminate performance gaps
- Prepared presentations for management staff using PowerPoint, Excel and Word
Education
B.B.A. - Business Administration with Concentration in Human Resources, Business Management and Marketing
Marian University
Indianapolis, IN08.2017
Certified Grant Writer - undefined
Ivy Tech Community College
Indianapolis, IN09.2020
A.A.S. - Human Resources, Business and Marketing
Marian University
Indianapolis, IN05.2008
Skills
- Microsoft Office Products, ADP, Peachtree, QuickBooks, PeopleSoft, Lotus 1-2-3, Kinetics Phone Pro; CaseManagerPro; Excel; Pivot Table and V-Link
Timeline
Payroll Systems Consultant
Robert Half for General Hotels
04.2025 - 06.2025
Seasonal Sales Expert
Apple Inc
08.2024 - 02.2026
Protégé Agent/Agency Owner
Farmers Insurance Group
11.2022 - 12.2024
Payroll Coordinator/HR Assistant
Ahepa Management Company
06.2020 - 10.2022
Human Resources Director/Operations Manager
VenueGPS
09.2019 - 01.2021
Payroll Coordinator
Robert Half International
04.2017 - 06.2020
Home-Based Caseworker
H.O.P.E. Counseling and Assoc.
12.2016 - 05.2018
Payroll Specialist
MS-IL Staffing
11.2015 - 01.2017
Auto Service Rep
GEICO
09.2014 - 11.2015
Coordinator
Advantage Health Solutions
07.2013 - 08.2014
Sales Associate
AFLAC
11.2010 - 07.2011
CAE-Technical Repair
Comcast Cable
12.2008 - 10.2010
Product Advisor
Golden Rule/UHC
03.2006 - 05.2007
Customer Service Representative
Anthem BCBS
02.2004 - 05.2006
Utilization Representative II
Kelly Services
10.1998 - 07.2013
Realtor/Property Manager
Various Companies
10.1998 - 07.2007
Certified Grant Writer - undefined
Ivy Tech Community College
A.A.S. - Human Resources, Business and Marketing
Marian University
B.B.A. - Business Administration with Concentration in Human Resources, Business Management and Marketing
Marian University
Leadership
- Designed tracking and filing system, which resulted in elimination of redundancy, and improving turn-around time.
- Secretary Women’s Council of Realtors April 2000 – April 2001
- Facilitator for 317 Ryders MC 2014-2016
- Assistant Business Manager 317 Ryders MC 2017-Present