Renalds Shinto

· Manages Reltio MDM team size of 40 members including Development, Support and DevOps Project and its deliverables.

· Providing required training and KT to the resources in team to address the incident and solution oriented across the hybrid technologies.

· Working on Agile methodology in the collection of principles that values adaptability and flexibility.

· As an extended role, driving the initiative at site level includes- Compliance champion, BCP champion.

· Supervising MDM tenants security management, MDM logics, adding values to the marketing, sales reps and its business.

· Worked along with across the downstream to deliver enhancement requests and bug fixes.

· Application maintenance and enhancement support to the client with regards to the product/software application.

· Reviewing technical & functional design specifications for ensuring understanding of individual deliverables.

· Administering database performance and resolving back up and network issues

· Handling various skillsets such as HDDP, COMMVAULT, MSSQL, Oracle, Windows,AWS.

· Supervising MS SQL server through creating user logins as per defined roles as well as examining user accounts, creation of groups and providing permissions to users and groups

· Responsible for redefining various indexes and stats

· Providing necessary support for high availability tasks like clustering, log shipping and mirroring

· Carrying out different activities such as database recovery, and back up

· Accountable for up-gradation of SQL server database with new features and service packs

· Installed and configured various type of alerts using DB mail.

· Oversaw data transformation services, preparing a schedule for SQL jobs and automating the administration tasks

· Resolved clients service requests as per agreed service level agreements

· Catered customer support to the clients over the call

· Managed technical issues for the client networks