RENATI SUHAS

• Responsible for providing ground level metrics to Wipro leadership
• Part of multiple initiatives responsible for maintaining a healthy talent supply chain at Wipro
• Used Python to extract, manipulate & rearrange data and provide analysis for Talent baselining activity
• Developed multiple analytical dashboards for leadership
• Enabled multiple trainees and associates in planning and execution activities related to reporting, in turn demonstrating strong people management abilities
• Developed multiple reporting frameworks for facilitating decision making at leadership level for
• Bench reduction, strategy, available skills, business opportunities, pipeline
• Provided Competitor insights, to help gain a better understanding of the IT landscape
• Gained strong knowledge of IT skills, functions, and their benefits
• Initiated, Planned, and executed multiple projects for streamlining Hiring, bench to supply conversion, Structural reorganization of the vertical

• Spearheaded the reduction in complaints related to servicing and fraud in the life insurance space
• Executed technology implementation projects for early prediction of fraud sale & identifying servicing gaps
• Developed and documented an operations management system for the service recovery department, in turn laying down a framework for building a control and governance model for the customer service teams
• Implemented the new version of the integrated grievance management portal with the help of TCS
• Responsible for all the regulatory (IRDAI) reporting on complaints, external & internal audits
• Implemented automation solutions for multiple MIS related insights, which increased efficiency in developing insights
• Provide weekly, monthly & quarterly insights to CXOs for better decision-making on servicing of customer requirements
• Drove the development of an automated scorecard for bringing in objectivity in appraisal scoring for associates, continuously improving the appraisal process
• Created a CAPA framework for gap identification for betterment in policy servicing processes, completely driven by

· Developed templates for the design of drivetrain components

· Was an important part of the LV & CV drivetrain group

· Developed multiple designs and drawings for drive train components using CAD software

· Played a crucial role in developing innovative steering systems, leading to a reduction in production cost

· Delivered timely results for automobile firms like Ford, Daimler Chrysler, General Motors

· Played an important role in training employees in new-age software for better results