RENEE BROWN
Brownsburg
Summary
I am a driven worker with a desire to succeed and lead others. I want to have a positive impact on my next role and elevate the company to its fullest potential. To do this, I hope to obtain a position within a company where I can help lead and elevate a team to success, learn new skills that will bring value, and create further advancements within the company while maintaining a healthy work-life balance and professional status.
Overview
9
9
years of professional experience
Work History
Kit Production Asst V
Labcorp
Indianapolis, IN
04.2020 - Current
- Built and quality-checked diagnostic kits to meet accuracy, compliance, and timeliness standards.
- Cross-trained across all production floor areas to support operational flexibility.
- Assisted with training and onboarding of new hires and cross-trained employees.
- Supported process improvements that increased training efficiency and consistency.
- Maintained quality standards through routine inspections and documentation.
Account Specialist
Tangoe
Indianapolis, IN
10.2016 - 03.2020
- Completed rotational training across multiple management functions to build operational knowledge.
- Mentored and trained new Account Specialists across multiple client accounts.
- Assisted in process improvement initiatives to increase efficiency and ROI.
- Supported RPA mapping efforts to streamline automation for client workflows.
- Created and maintained process documentation for primary and backup accounts.
- Managed multiple inboxes while handling calls and live chats in a fast-paced environment.
- Supported remote operations during the pandemic while maintaining performance standards.
- Developed internal training materials using Lessonly to support knowledge transfer.
- Led engagement initiatives that improved team morale and collaboration.
Education
Bachelor’s - Cybersecurity
CSU Global
Denver, ColoradoSociology/Social work
Maryville University of St. Louis
St. Louis, MinnesotaSkills
- Team collaboration
- Meeting deadlines
- Production support
- Inventory monitoring
- Verbal and written communication
- Production workflow
- Process Improvement & Documentation
- Training & Onboarding
- Quality Assurance
- Cross-Functional Collaboration
- Automation Support (RPA Mapping)
- Operations Support
- Remote & Independent Work
- Continuous Improvement
- Team Leadership & Mentorship
Interests
First and foremost, I am a mom of 2. We love being outside, learning, and just being silly. My goal is to help them grow into intelligent, caring, successful people., When I am not being a mom, I love gaming. Whether it’s boardgaming, card gaming, or video gaming, I love it. It helps keep my critical thinking skills sharp., My husband and I are also foodies and love traveling to see new cultures and try new foods.
COMMUNICATION
Communication is key to a healthy workplace. I have completed an Org300 class that has taught me many different leadership styles that have dealt with different types of communication.
LEADERSHIP
At most places I have worked, I have quickly been promoted to team lead positions or put in charge of training. Throughout my Junior High and High School years, I was captain and all-conference in numerous sports.
Timeline
Kit Production Asst V
Labcorp
04.2020 - Current
Account Specialist
Tangoe
10.2016 - 03.2020
Bachelor’s - Cybersecurity
CSU Global
Sociology/Social work
Maryville University of St. Louis