Summary
Overview
Work History
Education
Skills
Timeline
Generic

Renee Griggs

Merrillville

Summary

Proven Operations Manager with a track record of enhancing operational efficiency and customer satisfaction at The Room Place. Leveraged problem-solving and team leadership skills to achieve higher employee retention and streamline processes. Excelled in operations management and customer service, fostering strong client relationships and driving significant improvements in productivity.

Overview

18
18
years of professional experience

Work History

Operations Manager

The Room Place
07.2023 - 01.2025
  • Streamlined operational processes by identifying areas for improvement and implementing targeted solutions.
  • Coordinated supply chain activities for efficient and timely distribution of products.
  • Spearheaded hiring, onboarding, and training initiatives to support business demands.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Achieved higher employee retention rates by fostering a positive work environment.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Led design of engaging merchandise displays to attract store customers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication.

Office Manager

The Room Place
08.2017 - 07.2023
  • Fostered team collaboration by initiating regular team meetings
  • Established streamlined procedures for document management for enhanced accessibility.
  • Effectively handled customer concerns, enhancing overall satisfaction.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Reconciled accounts payable and receivable transactions regularly to maintain balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Facilitated recruitment process, conducting interviews and onboarding new employees to ensure seamless team integration.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Reduced environmental impact by initiating recycling program and promoting paperless processes.

Office Assistant

The Room Place
07.2007 - 08.2017
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support and providing prompt invoice and cash handling.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict policies.
  • Assisted with customer financial applications, facilitating financing contract generation.
  • Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.

Education

Elementary Education

Purdue Calumet
Hammond, IN

Music Education

Valparaiso University
Valparaiso, IN

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service

Timeline

Operations Manager

The Room Place
07.2023 - 01.2025

Office Manager

The Room Place
08.2017 - 07.2023

Office Assistant

The Room Place
07.2007 - 08.2017

Elementary Education

Purdue Calumet

Music Education

Valparaiso University

Similar Profiles

CREATE PROFILE
Renee Griggs