Renee Ivy
Gary
Summary
A dedicated customer service professional with valuable experience in effectively addressing and resolving customer concerns. Recognized for a strong commitment to teamwork and achieving positive outcomes. Reliable, adaptable, and equipped with excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Surveyor
Kelly Services/ Strategic Research
09.2023 - Current
- Collaborate with a team to contact individuals randomly and invite them to participate in focus groups or complete surveys
- Conduct phone surveys with participants when assignments are available, ensuring accurate and detailed data collection
- Utilize effective communication skills to engage participants and encourage their involvement in research activities
- Maintain confidentiality and professionalism throughout interactions with potential focus group members and survey respondents
Resource Triage Specialist
AbbVie- Liveops
11.2024 - 09.2025
- Enroll patients in the Copay Assistance Program
- Match patients to the most appropriate AbbVie support programs, such as financial assistance, nurse ambassadors, or medication education.
- Accurately log patient interactions and ensure all information is up-to-date for continuity of care.
- Reach out to patients who have expressed interest in AbbVie’s support programs, providing compassionate and personalized assistance.
- Triage and direct patients to the appropriate department for further assistance
P21- P22 Specialist
REMX/ Optum
12.2022 - 02.2024
- Process P21 and P22 documents efficiently and accurately
- Verify the correctness of chart information to ensure data integrity
- Correct charts with incorrect members and locate the correct member’s chart to maintain accurate records
After Hours Answering Service Phone Agent
Teledirect
03.2018 - 08.2021
- Managed after-hour messages for multiple companies, ensuring timely and accurate message delivery
- Assisted with scheduling appointments as needed, providing support to maintain efficient operations
Medical Records
Edgewater Health Systems
04.2016 - 03.2020
- Safeguarded patient confidentiality while maintaining comprehensive medical records compliant with HIPAA regulations.
- Improved office productivity with routine maintenance of medical records and filing systems.
- Manually enter episodes, diagnoses, and NOMS (National Outcome Measures) into the
DARHMA system - Import surveys of intakes and reassessments, ensuring accurate entry of episodes,
diagnoses, and NOMS - Assisted with discharges
- Assisted in the preparation of documents for filing and scanning into electronic health record
systems. - Performed data entry to update patient information in a timely manner.
- Developed and maintained an organized system for tracking medical records.
- Provided guidance and assistance to other HIM staff on departmental procedures.
- Audited charts to ensure that all pertinent documentation is present and accurate.
- Reviewed medical records for completeness, accuracy and compliance with regulatory
standards.
Education
Certificate - EKG Technician
Gifted Hands Academy
Hammond, IN11-2024
Certificate - Unit Secretary
Indiana University Adult Education
Gary, IN11-2007
Diploma - Medical Assistant
Olympia College
Gary, IN04-2002
High School Diploma -
Roosevelt High School
Gary, IN06-2000
Skills
- Motivational skills
- Information gathering
- Task delegation
- Innovation and creativity
- Telephone customer support
- Customer service skills
- Data entry
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
Certification
BLS
CPR
Timeline
Resource Triage Specialist
AbbVie- Liveops
11.2024 - 09.2025
Surveyor
Kelly Services/ Strategic Research
09.2023 - Current
P21- P22 Specialist
REMX/ Optum
12.2022 - 02.2024
After Hours Answering Service Phone Agent
Teledirect
03.2018 - 08.2021
Medical Records
Edgewater Health Systems
04.2016 - 03.2020
Certificate - EKG Technician
Gifted Hands Academy
Certificate - Unit Secretary
Indiana University Adult Education
Diploma - Medical Assistant
Olympia College
High School Diploma -
Roosevelt High School