Renee Ivy

• Enter patient information accurately into records systems using established data entry procedures.
• Review charts for completeness and flag missing information for follow-up with appropriate departments.
• Answer patient calls and route inquiries to the correct staff member or department.
• Schedule appointments and confirm details with patients to support timely visit coordination.
• Scan, upload, and index documents to support efficient medical record retrieval.
• Maintain HIPAA-compliant handling of sensitive patient information across daily record workflows.
• Prepare correspondence and form packets for internal and patient-facing record requests.
• Coordinate faxed records and incoming forms to support timely document processing.
• File and retrieve documentation to keep active records current and accessible.
• Respond to record inquiries with accurate information and clear follow-up steps.

• Collaborate with a team to contact individuals randomly and invite them to participate in focus groups or complete surveys
• Conduct phone surveys with participants when assignments are available, ensuring accurate and detailed data collection
• Utilize effective communication skills to engage participants and encourage their involvement in research activities
• Maintain confidentiality and professionalism throughout interactions with potential focus group members and survey respondents

• Process P21 and P22 documents efficiently and accurately
• Verify the correctness of chart information to ensure data integrity
• Correct charts with incorrect members and locate the correct member's chart to maintain accurate records
• Developed and implemented specialized procedures for customer service operations.
• Generated reports to track performance metrics of team members.
• Researched and analyzed customer feedback to identify areas of improvement.
• Coordinated with other departments to ensure efficient workflow processes.
• Provided technical support for customers in resolving complex issues.

• Provided detailed product and service information, resolved complaints, and followed up to confirm customer satisfaction.
• Processed customer orders and payments accurately while following safety procedures for hazardous-materials handling.
• Recorded customer interactions, transactions, and complaint details with strong attention to detail.

• Manually enter episodes, diagnoses, and NOMS (National Outcome Measures) into the DARHMA system
• Import surveys of intakes and reassessments, ensuring accurate entry of episodes, diagnoses, and NOMS
• Assisted in the preparation of documents for filing and scanning into electronic health record systems.
• Performed data entry to update patient information in a timely manner.
• Developed and maintained an organized system for tracking medical records.
• Provided guidance and assistance to other HIM staff on departmental procedures.
• Audited charts to ensure that all pertinent documentation is present and accurate.
• Reviewed medical records for completeness, accuracy and compliance with regulatory standards.
• Maintained patient confidentiality in accordance with HIPAA regulations.

EKG Technician

• Gifted Hands Academy Allied Health School is offering an EKG program designed to help you pass the Accelerated EKG Technician (CET) exam through the NHA and set you up for success as part of a fast-paced cardiology team.
• The electrocardiogram (ECG or EKG) represents the summary of electrical events taking place in the heart. Electrodes, adhesive patches placed on the chest and attached to wires, sense the electrical activity in the heart and transform it into a digital signal which is displayed on the EKG monitor.
• This program is 10 weeks program consisting of 42 classroom hours, 12 clinical hours, and 8 hours for CPR/BLS American Red Cross Certification. During this time, we will assist you with preparation for the NHA exam and you will learn how to operate the electrocardiogram.
• EKG Technician certification achieved

• Prepare for administrative roles within a healthcare environment
• Benefit from supportive and experienced facilitators who are active in their industry
• Possess good computer and word processing skills.
• Enjoy working in a healthcare setting.
• Possess good verbal and nonverbal communication skills.

• Medical Assisting student, you’ll move through coursework individually, but work together with other students in labs to practice hands-on skills:
• Administrative and clinical skills, both front- and back-office
• Appointment scheduling and check-ins, referrals, and collecting co-pays
• Perform in-house clinical lab testing and lab specimen collection
• Patient intake, preparation and record vitals
• EKG testing
• Administer injections and blood draws
• Emergency life-saving procedures, including CPR and first aid
• Learn about and discuss how to assist in minor surgical procedures such as ablations, cauterizations, biopsies and more
• Practice rooming diverse patients with different types of care
• Professionalism in the workplace, including scheduling, communication skills, and computer literacy

• Arts and Culture: This consists of subjects: History, media and language.
  Politics and the Economy: This consists of subjects: Politics, economics, business
  administration and accounting.
• Society and Ethics: This consists of subjects: Law, government, international relations, and
  philosophy.
• Science and Technology: This consists of subjects: Physics, chemistry, math, computer
  science.
• High school diploma achieved