Reneesha Ruban V
Coonoor
Summary
I have 2 years of total experience in IT graduate with hands-on project experience in system support and monitoring. Skilled in Microsoft 365, Workday, ServiceNow, and Excel. Seeking a role to support users, resolve technical issues, and grow in a professional environment.
Overview
2
2
years of professional experience
Work History
Associate Analyst
Deloitte USI
Bangalore
11.2023 - Current
- Project: Fresenius - Microsoft 365 Hyper Care Support
- - Gave Level 1 support to users during Microsoft 365 migration.
- - Helped with common issues in Outlook, Teams, and SharePoint.
- - Tracked and documented incidents and escalated as necessary.
- Tools Used: Microsoft 365, Outlook, Teams, SharePoint, Excel, Jira (basic), ServiceNow
- Project: Prudential - Workday Process Monitoring
- - Monitored Workday integration processes and flagged errors.
- - Handled ServiceNow tickets and ensured proper acknowledgement.
- - Worked with functional teams to meet SLA targets.
- Tools Used: Workday, ServiceNow, Excel, Outlook, Jira (basic)
- I have 2 years of total experience in IT graduate with hands-on project experience in system support and monitoring.
- Skilled in Microsoft 365, Workday, ServiceNow, and Excel.
- Seeking a role to support users, resolve technical issues, and grow in a professional environment.
Education
BCA - Computer Applications
CMS College of Science and Commerce
CoimbatoreHSC - Maths with Computer Science
St. Mary's Girls Higher Secondary School
CoonoorSSLC -
MMB Memorial Matriculation School
ThuthurmattamSkills
- Microsoft 365
- Outlook
- Teams
- SharePoint
- Workday
- Process monitoring
- ServiceNow
- Excel
- Jira
- Issue Documentation
- Team Communication
- IT Troubleshooting
- Incident management
Volunteer Experience
NSS Volunteer, CMS College, 2021-2023, Organized and participated in blood donation camps and awareness drives., Twice awarded Best Volunteer Coordinator., Guided over 100 student volunteers and worked with external teams and NGOs.
Languages
- English
- Tamil
- Malayalam
Timeline
Associate Analyst
Deloitte USI
11.2023 - Current
BCA - Computer Applications
CMS College of Science and Commerce
HSC - Maths with Computer Science
St. Mary's Girls Higher Secondary School
SSLC -
MMB Memorial Matriculation School