Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

RENE SANDEEP BADUGU

Hyderabad

Summary

Effective and motivated Process Specialist /Trainer with a proven track record of monitoring progress to ensure goal attainment. Adept in developing and implementing strategic and measurable steps to achieve desired operational outcomes.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Process Specialist

Cognizant
Hyderabad
11.2021 - Current
  • I joined Google as a Sr. Process Executive and grew to be a trainer in two years.
  • I moved to the Philippines in 2023 to set up three GIS map-related processes, and I was successful in setting up the process and training the operations on the same.
  • In June 2024, we introduced the Agile model workflow in the Philippines for a better work environment.
  • Facilitated programs based on product and customer service training by utilizing the available content, presentations, and visual aids to equip the trainees with the relevant skills needed to perform the job effectively and efficiently.
  • Planned and directed classroom training, electronic learning, multimedia programs, and other computer-aided instructional technologies, simulators, conferences, and workshops.
  • Manage the training program in accordance with business needs, regulatory requirements, and the Quality Management System.
  • Evaluated trainees for the duration of the training by administering regular assessments and activities, followed by a feedback process.
  • Participated in client calls regarding updates on new products and development.
  • Mentored and trained new instructors on subject matter and course delivery techniques for assigned technical courses, so they could conduct courses in case of a business need.
  • Created and conducted assessments for on-floor advisors to ensure continuous learning initiatives.
  • Identify and recommend modifications or additions in content to facilitate the learning needs of the new entrants, and tenured agents.
  • Developed training materials and company presentations for employee references.
  • Developed Standard Operating Procedures to be implemented on the floor for employees' adherence and proper guidance.
  • Designed training modules and updated materials, manuals, and visual aids based on TNA and QA recommendations to ensure the continued relevance of the programs.
  • Trained 25 or more newly hired batches on the process, including batches in Japan, virtually over video conference, and in the Philippines.
  • Monitored all local batches during their first month in operations.
  • All batches performed well during mentoring, with less than a 2% error rate overall.
  • Worked closely on interactive training documents as part of the training material.
  • Which reduced the training time and overall training days by a day or two.
  • Always achieved a 100% ranking after each training batch has ended, based on trainees' performance during training.

Process Specialist

Cognizant
Hyderabad
09.2011 - Current
  • Effective and motivated Process Specialist /Trainer with a proven track record of monitoring progress to ensure goal attainment
  • Adept in developing and implementing strategic and measurable steps to achieve desired operational outcomes
  • Completed 12 training batches in a financial year
  • Created a virtual training template for trainee's batches which was more interactive and self-learning
  • Trained teams in Kuala Lumpur, Manila & Japan virtually
  • Handled teams in two teams in different cities over a year
  • Helped in designing a tool, which made it easy to map local business on Google internal platform
  • Worked on Manual testing of Tool that reduced teams work load by 40% in health care projects

Process Specialist

Cognizant
Hyderabad
03.2013 - 04.2020
  • Worked for U.S Health Care Provider for the client - Meddata in Providers Dept
  • Responsible for verifying the patient insurance, checking the eligibility and then billing the patient
  • Always on top of set targets and maintained 100% quality
  • Handled a team of 5, where I trained them on process and soft skills
  • As a team we achieved 100% SLB every time

Process Associate

Apollo Health Street
Hyderabad
09.2011 - 03.2013
  • Worked for U.S Health Care in Payors Dept
  • Responsible for gathering information from Doctors and Hospitals billing departments to verify the required information to validate the claims and for negotiation on Doctor or Hospital bills
  • Demonstrated consistent performance and achieved the set targets
  • Awarded for best call of the month twice
  • Negotiated an amount of $100 on an over bill on a single bill

Education

Masters - Computer Application

Loyola Academy
Hyderabad, TS
08.2011

Skills

  • Workflow design
  • Process automation
  • Agile methodology
  • Presentations

Certification

  • Scrum Master Certified by Independent Global Certification
  • Certified Scrum Product Owner from Scrum Alliance

Languages

Telugu
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2

Timeline

Process Specialist

Cognizant
11.2021 - Current

Process Specialist

Cognizant
03.2013 - 04.2020

Process Specialist

Cognizant
09.2011 - Current

Process Associate

Apollo Health Street
09.2011 - 03.2013

Masters - Computer Application

Loyola Academy

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RENE SANDEEP BADUGU