Renesha Tripathi
Delhi
Summary
Results-driven Email Process Manager experienced in managing email operations and customer service processes within health insurance. Achieved high customer satisfaction through effective team leadership, process optimization, and regulatory compliance. Focused on enhancing operational efficiency and delivering exceptional member experiences.
Overview
3
3
years of professional experience
Work History
Manager Email Process
Care Health Insurance
Noida
02.2024 - Current
- Oversee daily triage, response, and resolution of high-volume emails.
- Manage email process handling customer inquiries, claims, benefits.
- Handle escalations and complex customer issues.
- Enhanced customer retention by implementing feedback strategies.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Education
MA - Home Science
DDU University
GorakhpurBA - Home Science
DDU University
GorakhpurIntermediate - Science Stream
UP Board
DeoriaHigh School - Science Stream
CBSC Board
DeoriaSkills
- Email Tools
- CRM Systems
- Problem Solving
- Customer Experience
- Time Management and Prioritization
- Verbal Communication
Languages
- English, Proficient
- Hindi, Proficient
Personal Information
- Father's Name: Nagendra Tripathi
- Mother's Name: Aarti Tripathi
- Date of Birth: 03/01/01
- Gender: Female
- Nationality: INDIAN
- Marital Status: Unmarried
Hobbies and Interests
- Drawing and Painting
- Travel Blogging
- Cooking and Baking
Timeline
Manager Email Process
Care Health Insurance
02.2024 - Current
MA - Home Science
DDU University
BA - Home Science
DDU University
Intermediate - Science Stream
UP Board
High School - Science Stream
CBSC Board