Renesh P V

• System Ownership and Operational Governance: Held full accountability for the ownership and maintenance of key systems across Coverage, ensuring alignment with business objectives. Led system lifecycle management, including overseeing technical upgrades, resilience assessments, and security compliance. Ensured systems met regulatory requirements, managed risk reviews, and maintained SLAs, while minimizing disruptions through effective downtime communication and coordination of entitlement reconciliations.
• SE Hive Leadership:
  - Led the SE Hive strategy, fostering collaboration across GBS & Group teams to ensure cohesive delivery aligned with SE Hive transformation goals.
  - Managed a portfolio of complex change initiatives, ensuring alignment with governance standards and driving successful implementation of key projects.
• Business Change Management:
  - Directed a cross-functional team including Business Analysts, Product Owners, and Support personnel to optimize business processes and enhance operational efficiency.
  - Championed CRM implementation, leading teams through major system upgrades while minimizing risks and ensuring stakeholder buy-in.
• Stakeholder Management and Engagement:
  - Spearheaded stakeholder identification and engagement across multiple locations and functions, ensuring seamless communication and collaboration.
  - Collaborated with senior leaders to drive stakeholder engagement, supporting strategic decisions with comprehensive risk assessments and innovative solutions.
• Operational Readiness and Compliance:
  - Ensured successful implementation of operational readiness outcomes, including User Access Management and compliance with regulatory requirements.
  - Oversaw the development and continuous improvement of internal processes, ensuring resilience and compliance within the operational framework.
• Continuous Improvement and Innovation:
  - Led initiatives to develop and implement process improvements, recommending innovative solutions to optimize business operations and reduce project risks.
  - Facilitated cross-functional collaboration to embed a high-performance culture, driving the implementation of best practices across global teams.
• People Management and Team Development:
  - Managed a diverse team of 50+ FTEs across multiple locations, focusing on leadership development, talent management, and fostering a culture of continuous learning.
  - Mentored and developed talent within the team, ensuring alignment with organizational values and preparing the workforce for future challenges.

• Oversee and lead the Production Support, User Acceptance Testing (UAT), Country Integration, and Analysis teams to support seamless change delivery across the organization.
• Provide comprehensive support for three key business lines: Global Banking and Markets (GBM), Commercial Banking (CMB), and Retail Banking & Wealth Management (RBWM).
• Lead a diverse team of 36 professionals across multiple verticals to ensure smooth operations and optimal performance.
• Streamline the Country Integration team by consolidating operations previously managed in multiple countries into a centralized model.
• Improve efficiency by merging the central testing and country integration testing teams into a unified structure.

• Lead and manage the Production Support, User Acceptance Testing (UAT), and Analysis teams to facilitate effective change implementation.
• Provide support across three major business lines: Global Banking and Markets (GBM), Commercial Banking (CMB), and Retail Banking & Wealth Management (RBWM).
• Oversee the migration of the central testing team responsible for supporting CMB and RBWM operations.
• Lead a team of 19 professionals across various verticals to ensure smooth delivery and continuous improvement.

July 2013 to June 2016 Global Systems Manager GBM KYC, Global
March 2012 to June 2013 Business Systems Co-Ordinator COBAM KYC, Global
August 2009 to Feb 2012 Assistant Manager Operations HBCA Mortgages, Doc Pac & Instructions
March 2008 to July 2009 Assistant Manager Operations HSBC Merchant Services, Data Control & Installs UK
May 2005 to Feb 2008 Customer Service Executive HSBC Merchant Services, Front Line Helpdesk UK