Renganathan Ramadurai

Skills:

• Good experience in Power BI administration, including setup, configuration, and maintenance of Power BI environments.
• Proficient in managing user access, security, and permissions within Power BI.
• Strong knowledge of Power BI governance and best practices.
• Ability to troubleshoot and resolve technical issues related to Power BI reports, dashboards, and data connections.
• Experience with data modeling, transformation, and visualization using Power BI Desktop.
• Familiarity with SQL for data manipulation and querying.
• Excellent problem-solving and analytical skills
• Strong attention to detail and ability to prioritize tasks effectively

Experience:

• Managed and administered Power BI environments, including user access, security roles, and permissions.
• Worked closely with business stakeholders to gather requirements and translate them into Power BI reports and dashboards.
• Developed and maintained data models and performed data transformations using Power Query in Power BI Desktop.
• Implemented best practices for data visualization and ensured the delivery of meaningful insights to end-users.
• Monitored and optimized the performance of Power BI reports and dashboards.
• Troubleshot and resolved technical issues related to data connections, refresh schedules, and report performance.
• Integrated BI assets into customer relationship management tasks, improving service personnel's available intelligence.
• Collected data from wide-ranging sources.
• Collaborated with stakeholders to identify business needs and data sources.

• Automate and streamline the process using scripts and scheduling tools Ensures that all production changes are processed according to Change Management policies and procedures to provide 24x7 production support for the Finance EDW environment
• To coordinate with the developers and the end-users regarding and issues related to the production environment
• Promoted, Implemented, and Tested Informatica objects from Development to UAT to Production environments
• Lead the delivery and rollout of solutions defined by the Problem Owners
• Organize virtual cross organizational team to define end to end executable plans
• Continually automate and optimize the delivery process to achieve efficiencies wherever possible
• Senior member of a Problem Management team responsible for executing an enterprise problem management process and maintaining the Known Error Database (KEDB)
• Perform problem management following the enterprise process of detection, isolation, cause, and resolution of application system and infrastructure faults
• Identify the underlying root cause of problems
• Perform predictive modeling and trend analysis activities to anticipate future service degradation or
• P, W H
• Worked with the software development team on reported errors and bugs on newly implemented Jobs in production and assisted in the deployment of release fixes
• Excellent knowledge in understanding Application, Infrastructure, and Monitoring from inception
• Coordinating with the operations team to understand the actual impact Good basic knowledge in troubleshooting application-oriented issues
• Having exceptional ITIL process knowledge to deliver IT services under the Incident and Change management
• Taking care of deliverables like KPI, SLA, and MTTR report
• Hands-on experience in ticketing tools like HPSM
• Ensuring the response and resolution SLA as per the promise
• Coordinating and assisting with the resolver teams on the escalated issues
• Initiate Bridge Calls for P1 incidents and preparing documentation about the issue and send it out to
• Business users
• Proactively identifying the issues on the ETL Job failure scenarios and act accordingly to complete those jobs
• Initiate and actively participate in CAB meetings to discuss the implementation part of Change requests
• Preparing high-priority data loads according to client requirements
• Handled and actively participate in the Disaster Recovery Management period
• Rolled out multiple Notifications according to client requirement and DRM period
• Created procedures for system monitoring, recovery, backup, and optimization
• Researched and recommended scheduling enhancements to improve system performance
• Conferred with internal staff to deliver smooth functioning and minimal downtime of newly implemented systems and procedures
• Provided daily support with escalated ticket resolution and liaised with business and technical leads
• Identified and communicated potential risks associated with proposed changes, illustrating possible remedial and preventatives measures
• Administered periodic reviews of ongoing operational practices to determine efficacy and detect deficits
• Participated in high-level change management strategic planning, incorporating input from stakeholders, internal support staff, and external factors
• Developed and delivered change management support documentation, including strategic plans and manuals
• Proactively developed and proposed changes capable of increasing productivity, compliance, and other positive indicator metrics
• Prepared in-depth reports for each project managed and updated documentation as changes occurred
• Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.