Renisha Sridhar
Bengaluru
Summary
Insightful application support engineer bringing several years of user support and application knowledge to contribute to the team. Well-versed in technical issue resolution and root cause assessment. Aiming to contribute value to a professional opportunity through dedication and commitment to customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Consultant (Application Support Lead)
Tata Consultancy Services
Bengaluru
04.2018 - Current
- Manage Apac region team, ensure key metrics of performance as per Client SLA are met, lead technical evaluations, troubleshoot and provide solutions to technical problems, provide L3/L4 support for Application hosted on .net and microsoft azure with sql server
- coordinate with Microsoft teams to resolve infra level issues, manage inventory and upgrade expiring Certificates, handle Incident and Change management.
- Provided technical support to users for various applications and software systems.
- Identified, diagnosed, and resolved application problems in a timely manner.
- Troubleshot complex problems with multiple components and identified root cause issues.
- Monitored application performance and implemented preventive measures to maintain system stability.
- Created detailed reports on system performance and conducted regular audits of application environments for security vulnerabilities or other potential threats.
- Performed testing activities prior to deployment of updates, patches, releases into production environment.
- Handled user account access management, assigning credentials, distributing permissions and terminating defunct users.
Application Developer
Mitacho solutions
Bengaluru
04.2014 - 06.2017
- Performed debugging of applications for troubleshooting issues with code or application design.
- Designed database schemas and wrote complex SQL queries to support data manipulation requirements.
- Identified areas for improvement in existing applications and proposed solutions to increase efficiency or performance.
- Monitored production systems for errors or anomalies that require corrective action or further investigation.
Education
Bachelor of Engineering Technology - Computer Engineering
Visvesvaraya Technological University
Bengaluru08-2011
Skills
- Microsoft Azure PaaS Solutions (Azure portal)
- NET , SSMS (SQL and Databases)
- Strong analytical troubleshooting Skills and Root cause identification And Defect Identification
- Cybersecurity and access management
- Technical Troubleshooting and issue resolution
- Application process improvement And Root cause identification
Certification
- AZ-900 Microsoft Azure Fundamentals
- Microsoft SQL Server 2016 Foundation Version-1.0
- ITIL Foundation Certification Version-1.0 From TCS
- AZ-104 Microsoft Azure Administration
Accomplishments
- Awarded 'Star of the Month Award & Service & Commitment Award' from TCS.
- Appreciated for contribution on delivery excellence by the Client.
Technicalproficiency(skills)
Good hands-on experience for configuration of many PaaS Azure services., Creating and configuring Azure Web Apps services, App service Plan, Application Insights, Key Vault, Storage Accounts, Azure App Functions, Troubleshooting knowledge on all these services., Good hands-on experience on Microsoft Sequel Server Management Studio and Writing stored procedures and SQL queries.
Personal Information
Date of Birth: 19th December
Location : Bengaluru
Languages
- English
- Kannada
- Malayalam
- Tamil
- Hindi
Timeline
Assistant Consultant (Application Support Lead)
Tata Consultancy Services
04.2018 - Current
Application Developer
Mitacho solutions
04.2014 - 06.2017
Bachelor of Engineering Technology - Computer Engineering
Visvesvaraya Technological University
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