Renita Gina Dsouza

Secretary Responsibilities:

· Manage calendars/schedule conference calls & meetings in a professional & responsive manner.

· Handle & prioritize all outgoing / incoming correspondence (email, letters, packages, etc.)

· Interact with internal executives and outside firms.

· Assist in travel arrangements both domestic & international

· Prepare expense reports, ensuring submission in timely manner.

· Attending to cliental hospitality on their visit to Mumbai.

· Handle confidential documents, ensuring it stays secured.

· Organize, manage & maintain filling system

· Monitor office supplies, and negotiate terms with suppliers to ensure the most cost-effective orders.

· Oversee & manage deadlines related to ongoing projects & open matters.

· Prepare presentations/reports as assigned.

· Composed, typed, distributed daily reports & routine correspondence.

· Collect/co-ordinate the flow of internal & external information.

· Arrange group international/National leadership meeting/Gala dinner.

General Administration responsibilities:

· Ensuring effective rendering of services including Housekeeping, Security, Pantry Services, Cafeteria, Transport, Office Equipment, Vehicles etc. to enable smooth flow of day-to-day operations.

· Ensuring effective maintenance of large sized facilities including Infrastructure, Buildings, guest house etc.

· Initiating pest control measures to ensure a healthy workspace.

· Effectively ensuring maximum uptime and flawless operation of major and minor equipment of DG Sets, office power supply, UPS systems, HVAC and building structure, company vehicles.

· Monitoring efficient operation of Compactor Room and Courier Services.

· Liaisoning with police, transport agencies, landlords, municipal authorities and other Govt. Departments, real estate agents for Company Leave and License accommodation to facilitate smooth flow of operations.

· Looking after various payments of bills, taxes etc. in time.

· Identifying new properties and setting up new offices.

· Negotiating & finalizing service agreements and AMC with reliable contractors for execution of servicing works as per budgeted parameters

· Facilitating security operations like verifying Access Control, CCTV monitoring, overseeing all physical and electronic security.

· Arranging for emergency response plan, mock drills, and evacuation procedures.

· Guiding installation of safety gadgets, fire alarm systems, fire extinguishers, sprinkler systems, exit route maps, safety signage’s.

· Manage, mentor and maintain a strong working relationship with the business development & operational teams, offer assistance wherever and whenever required.

· Liaise with team to ensure alignment with the business goals and vision of Impressions.

· Ensure quality of work by adhering to impressions service standards

Key Contribution:

Repeatedly appreciated for keeping operations running smoothly. Handled board responsibilities, thrived within busy environment requiring ability to prioritize and manage concurrent projects.

Achievements:

· Promoted Manager in the year 2016

· Set up 2 new offices in 3yrs

· Streamlined audit areas with positive results – ISO & PCI certified

· Actively initiated in save environment

· Saved time & money for the company

· Appreciations from MD, Director & clients.

• Accept responsibility, group tasks as needed.
• Provide backup assistance to team members.
• Ability to be proactive and use your initiative to see what needs doing and to do it.
• Updated spreadsheets and created presentations to support executives and boost team productivity.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Handled scheduling for executive's calendar and prepared meeting agenda and materials.
• Documented and distributed meeting notes to identify, analyze and improve workflows.
• Promoted team productivity by keeping supplies organized and well-stocked.
• Organized and updated schedules for executives.
• Orchestrated successful conferences and associated travel for speakers and attendees.
• Transcribed phone messages and relayed to appropriate personnel.
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
• Upheld strict timetables by maintaining accurate, balanced calendars.
• Handled incoming and outgoing mail, email and faxes.
• Filed paperwork and organized computer-based information.
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
• Answered high volume of phone calls and email inquiries.
• Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.

• Employed comprehensive benchmarks to establish and monitor customer service standards.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
• Described product and service details to customers to provide information on benefits and advantages.
• Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
• Informed customers of upcoming promotions and deals to boost sales.
• Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Responded to customer requests for products, services and company information.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Collected and analyzed customer information to prepare product or service reports.
• Recommended products to customers, thoroughly explaining details.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.

• In accordance with Celebrity Cruises’ Pillars of Safety, Service and Style, as well as through Celebrity Connections, each employee conducts oneself in professional and courteous manner at all times. This consists of physical and verbal interactions with guests/fellow shipboard employees and/or in presence of guest contact and Celebrity Family Member (CFM) areas.
• Knowledgeable about all menu items and ingredients and be able to describe them to guests.
• Providing professional service of food and/or beverages of up to 20 – 25 Passengers in restaurant station or part of lounge
• Ensure guests are completely satisfied with food and service and report to Assistant Maître d’ any special requests or complaints made by guests.
• In charge of and co-responsibility for cleaning of parts of restaurant, back offices and workrooms as directed (side jobs)
• Co-responsible for mise-em-place in restaurant, as per directives of Maître d’.
• Co-responsible for cleaning of restaurant glassware
• Greeting all passengers in restaurant station, beginning and end of every meal
• Co-responsible for achieving and maintaining RC standards in restaurant- and bar department
• Assistance with loading of ship’s supplies
• Co-responsible for correct handling of all food stock, as well as all equipment in restaurant and bar department
• Co-responsible for checking, distribution and if necessary replacement of printed matter, floral and other decoration in restaurant
• Assistance with taking of restaurant inventory as per company’s directives
• Participation in on board training program
• Various preparatory duties prior to and at the end of the season
• Active communication with passengers in the restaurant to obtain feedback, as well as to generate revenue by recommendation
• Assistance with F&B activities (cocktails, welcome- and farewell parties, afternoon tea etc.), as well as special functions.

• Carefully interviewed, selected, trained and supervised staff.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Led and directed team members on effective methods, operations and procedures.
• Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Interacted positively with customers while promoting hotel facilities and services.
• Actively participated in ongoing customer service programs.
• Created fun team building activities to engage staff in up-selling to meet revenue targets.
• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
• Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
• Reconciled cash and credit card transactions to maintain accurate records.
• Maintained safe working and guest environment to reduce risk of injury and accidents.
• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
• Developed, implemented and managed business plans to promote profitable food and beverage sales.
• Purchased adequate quantities of food, beverages, equipment and supplies.
• Correctly calculated inventory and ordered appropriate supplies.
• Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Prepared for and executed new menu implementations.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

• In accordance with Celebrity Cruises’ Pillars of Safety, Service and Style, as well as through Celebrity Connections, each employee conducts oneself in professional and courteous manner at all times. This consists of physical and verbal interactions with guests/fellow shipboard employees and/or in presence of guest contact and Celebrity Family Member (CFM) areas.
• Knowledgeable about all of menu items and ingredients and be able to describe them to guests.
• Providing professional service of food and/or beverages of up to 20 – 25 Passengers in restaurant station.
• Ensure guests are completely satisfied with food and service and reports to Assistant Maître d’ any special requests or complaints made by guests.
• In charge of and co-responsibility for cleaning of parts of restaurant, back offices and workrooms as directed (side jobs)
• Co-responsible for mise-em-place in restaurant, as per directives of Maître d’.
• Co-responsible for cleaning of restaurant glassware
• Greeting of all passengers in restaurant station at beginning and end of every meal
• Co-responsible for achieving and maintaining RC standards in restaurant- and bar department
• Assistance with loading of ship’s supplies
• Co-responsible for correct handling of all food stock, as well as all equipment in restaurant and bar department
• Co-responsible for checking, distribution and if necessary replacement of printed matter, floral and other decoration in restaurant
• Assistance with taking of restaurant inventory as per company’s directives
• Participation in on board training program
• Various preparatory duties prior to and at end of season
• Active communication with passengers in the restaurant to obtain feedback, as well as to generate revenue by recommendation

· Assistance with F&B activities (cocktails, welcome- and farewell parties, afternoon tea etc.), as well as special functions.

• Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
• Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
• Assigned patrons to tables suitable for needs and restaurant section rotation.
• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Watched dining area staff to evaluate server loads and calculate accurate wait times.
• Prepared dining room for service by cleaning , organizing tables and placing table settings.
• Supported servers, food runners and bussers with keeping dining area ready for every guest.
• Answered customer questions about hours, seating and menu information.
• Checked in with servers to confirm preparedness before seating customers.
• Reported problematic guests to management to foster safe and pleasant environment.
• Supervised server balance and monitored table turnover to accurately seat customers.
• Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
• Planned and executed -guest parties by organizing menus, spaces and special requests.
• Collected information from arriving customers to seat groups or place them on waitlist.
• Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
• Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
• Complied with food safety and food hygiene regulations to safeguard public health.
• Collaborated with kitchen to inform customers of wait times and answer questions about food.
• Used cash registers and credit card machines to cash out customers.
• Documented reservations and communicated changes to guests.
• Documented reservations, alerted servers and managers of large groups and prepared seating.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Assisted managers with quickly resolving service- and food-related issues.
• Informed servers of newly seated parties for speedy service.

• Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
• Answered customer questions about hours, seating and menu information.
• Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
• Watched dining area staff to evaluate server loads and calculate accurate wait times.
• Delivered unparalleled service to drive positive dining experience and repeat customer visits.
• Checked in with servers to confirm preparedness before seating customers.
• Reported problematic guests to management to foster safe and pleasant environment.
• Supervised server balance and monitored table turnover to accurately seat customers.
• Collected information from arriving customers to seat groups or place them on waitlist.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Documented reservations, alerted servers and managers of large groups and prepared seating.

• Organized and detail-oriented with a strong work ethic.
• Managed time efficiently in order to complete all tasks within deadlines.
• Developed and maintained courteous and effective working relationships.
• Excellent communication skills, both verbal and written.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Passionate about learning and committed to continual improvement.
• Worked well in a team setting, providing support and guidance.
• Proven ability to develop and implement creative solutions to complex problems.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Cultivated interpersonal skills by building positive relationships with others.
• Gained strong leadership skills by managing projects from start to finish.
• Assisted with day-to-day operations, working efficiently and productively with all team members.