Renjith Jose
Manager Compliance
Ernakulam,KL
Summary
Dynamic Compliance Manager with a proven track record at South Indian Bank Ltd, excelling in risk assessment and AML compliance management. Spearheaded investigations and developed training programs, fostering a culture of compliance. Enhanced customer satisfaction through effective relationship management and strategic problem-solving, ensuring swift resolutions and improved service quality.
Overview
15
15
years of professional experience
4
4
Certifications
Work History
Compliance Manager
South Indian Bank Ltd
04.2025 - Current
- Collaborated with cross-functional teams to establish clear compliance guidelines and expectations for all departments.
- Managed investigations into potential violations of laws or regulations, ensuring swift resolution and corrective actions when necessary.
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
- Developed comprehensive training programs for employees, fostering a culture of compliance throughout the organization.
- Drafting and compiling reports, returns, and notes required by regulators, internal audit team, and board.
Branch Manager
South Indian Bank Ltd
04.2024 - 04.2025
Branch Manager
South Indian Bank Ltd
05.2021 - 04.2024
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Forex Officer
South Indian Bank Ltd
06.2019 - 04.2021
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Developed strong relationships with clients to provide tailored financial solutions for their forex needs.
- Monitored currency fluctuations, providing valuable insights for risk management decisions.
- Negotiated competitive rates with counterparties, maximizing profit potential for clients and the organization alike.
Branch Operations Manager
South Indian Bank Ltd
09.2016 - 05.2019
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
- Performed monthly compliance checks.
Probationary Officer
South Indian Bank Ltd
11.2013 - 08.2016
- Responsible for assisting in business development and marketing activities.
- Supporting the branch manager in meeting business development targets.
- Conducting customer outreach programs, financial literacy drives, and product awareness campaigns.
Customer Relationship Executive
Thomas Cook Group Head Office
06.2010 - 04.2011
- Conducted regular follow-ups with customers to ensure the highest level of satisfaction and address any potential issues proactively.
- Enhanced customer loyalty by consistently delivering personalized service experiences tailored to individual preferences.
- Increased customer satisfaction through efficient handling of inquiries, complaints, and concerns.
- Strengthened customer relationships by providing timely and accurate information on products and services.
- Designed custom tour packages to meet unique client needs, ensuring memorable vacations tailored to individual preferences.
Education
CAIIB Retail Banking -
Indian Institute of Banking And Finance
Mumbai, India 04.2001 -
JAIIB Retail Banking -
Indian Institute of Banking And Finance
Mumbai, India 04.2001 -
MBA - Sales And Marketing
Kristu Jayanti College
Bengaluru, India 04.2001 -
B.com - Travel And Tourism
Christ University
Bengaluru, India 04.2001 -
Skills
Risk assessment
Accomplishments
- Awarded 2 star rating by South Indian Bank Ltd for for the performance during the last financials year.
- Certified specified person by IRDA.
- Certified mutual fund distributer by NISM.
Certification
Certification in Digital Banking
Timeline
Compliance Manager
South Indian Bank Ltd
04.2025 - Current
Branch Manager
South Indian Bank Ltd
04.2024 - 04.2025
Branch Manager
South Indian Bank Ltd
05.2021 - 04.2024
Certification in customer service and banking codes and standards
09-2020
Certification in AML and KYC
09-2020
Certification in prevention in cyber crimes and fraud management
10-2019
Forex Officer
South Indian Bank Ltd
06.2019 - 04.2021
Branch Operations Manager
South Indian Bank Ltd
09.2016 - 05.2019
Certification in Digital Banking
06-2016
Probationary Officer
South Indian Bank Ltd
11.2013 - 08.2016
Customer Relationship Executive
Thomas Cook Group Head Office
06.2010 - 04.2011
CAIIB Retail Banking -
Indian Institute of Banking And Finance
04.2001 -
JAIIB Retail Banking -
Indian Institute of Banking And Finance
04.2001 -
MBA - Sales And Marketing
Kristu Jayanti College
04.2001 -
B.com - Travel And Tourism
Christ University
04.2001 -
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