Renjith Mathew
Hotel Management
Kilkeel, Northern Ireland,Northern Ireland
Summary
To work in an environment where I can flourish, build a lifelong career in the hospitality industry that has global potential and at the same time have real sense of pride in work. PERSONAL PROFILE: Passion for excellence and the ability to anticipate and meet guests’ needs in aninsatiable desire to attain the highest levels of quality and service standards. Practical experience in banquet operations, food & beverage service in fine dining restaurants, high profile conferences and to state dignitaries and industry top- hats. Ability to give warm, attentive and personalized service to customers above and beyond their expectations. An unwavering commitment to customer service, with the ability to ensure high quality and timely expedition of customer requests, resolve any issues and win customer loyalty. High level of initiative and ability to work on multiple priorities, excellent communication (oral & written) skills.
Overview
18
18
years of professional experience
1
1
Language
Work History
Resort Manager
Blossom Hill Resort
IDUKKI
10.2021 - 04.2023
Restaurant Manager
Beverly Cuisine
10.2019 - 04.2021
- Develop, implement and monitor schedules for the operation of all restaurants and bars to achieve a profitable result
- Participate with the chef, outlet managers, and catering managers in the creation of attractive and merchandising menus designed to attract a predetermined customer market
- Plan and direct the functions of administration and planning of the Food and Beverage department to meet the daily needs of operation
- Implement effective control of food, beverage and labor costs among all sub-departments
- Regularly review and evaluate the degree of customer acceptance of the individual restaurants and banquet service
- Continuously evaluate the performance and encourage improvement of the personnel in the food and beverage department
- Plan and administer a training and development program within the department, which will
- Provide well-trained employees at all levels and permit advancement for those persons
- Qualified and interested in career development
Food & Beverage Manager
Devonshire Greens Resort
Munnar
10.2018 - 09.2019
- Develop, implement and monitor schedules for the operation of all restaurants and bars to achieve a profitable result
- Participate with the chef, outlet managers, and catering managers in the creation of attractive and merchandising menus designed to attract a predetermined customer market
- Plan and direct the functions of administration and planning of the Food and Beverage department to meet the daily needs of operation
- Implement effective control of food, beverage and labor costs among all sub-departments
- Regularly review and evaluate the degree of customer acceptance of the individual restaurants and banquet service
- Continuously evaluate the performance and encourage improvement of the personnel in the food and beverage department
- Plan and administer a training and development program within the department, which will
- Provide well-trained employees at all levels and permit advancement for those persons
- Qualified and interested in career development
Food & Beverage Manager
Starlit Suites
Cochin
08.2016 - 07.2018
- Develop, implement and monitor schedules for the operation of all restaurants and bars to achieve a profitable result
- Participate with the chef, outlet managers, and catering managers in the creation of attractive and merchandising menus designed to attract a predetermined customer market
- Plan and direct the functions of administration and planning of the Food and Beverage department to meet the daily needs of operation
- Implement effective control of food, beverage and labor costs among all sub-departments
- Regularly review and evaluate the degree of customer acceptance of the individual restaurants and banquet service
- Continuously evaluate the performance and encourage improvement of the personnel in the food and beverage department
- Plan and administer a training and development program within the department, which will
- Provide well-trained employees at all levels and permit advancement for those persons
- Qualified and interested in career development
Restaurant Manager
Kofiland Resort
03.2015 - 06.2016
- Develop, implement and monitor schedules for the operation of all restaurants and bars to achieve a profitable result
- Participate with the chef, outlet managers, and catering managers in the creation of attractive and merchandising menus designed to attract a predetermined customer market
- Plan and direct the functions of administration and planning of the Food and Beverage department to meet the daily needs of operation
- Implement effective control of food, beverage and labor costs among all sub-departments
- Regularly review and evaluate the degree of customer acceptance of the individual restaurants and banquet service
- Continuously evaluate the performance and encourage improvement of the personnel in the food and beverage department
- Plan and administer a training and development program within the department, which will provide well-trained employees at all levels and permit advancement for those persons qualified and interested in career development
- Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub-departments, i.e., room service, restaurants, banquets, stewards, etc
Restaurant Manager
Back Water Ripples
03.2014 - 02.2015
- Develop, implement and monitor schedules for the operation of all restaurants and bars to achieve a profitable result
- Participate with the chef, outlet managers, and catering managers in the creation of attractive and merchandising menus designed to attract a predetermined customer market
- Plan and direct the functions of administration and planning of the Food and Beverage department to meet the daily needs of operation
- Implement effective control of food, beverage and labor costs among all sub-departments
- Regularly review and evaluate the degree of customer acceptance of the individual restaurants and banquet service
- Continuously evaluate the performance and encourage improvement of the personnel in the food and beverage department
- Plan and administer a training and development program within the department, which will provide well-trained employees at all levels and permit advancement for those persons qualified and interested in career development
- Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub-departments, i.e., room service, restaurants, banquets, stewards, etc.
Senior Captain
Lou Lou A Beach Resort
Sharjah
01.2012 - 03.2014
- Reporting to the Food and Beverage Manager
- Responsible for maximizing and achieving revenue
- Develop new concepts for service and methods to achieve objectives
- Staffing and manpower planning
- Be informed about the trends in hospitality, changing customer needs, behavior and developments in other industries
- To prepare and regularly update Job Descriptions for direct reports
- To prepare and regularly update Departmental Training Manual
- Ability to monitor and control costs.
Senior Captain
Hotel Landmark Kayamkulam
03.2010 - 11.2012
- To maximize revenues and profitability of the outlets
- Continuously improve and innovate upon product and services
- Implementation of revised or new Sheraton standards in product
- Manage Yield of inventories in accordance with Budget guidelines
- To consult effectively and positively manage changes in operation, policy and procedureswith direct reports
- To set yearly SMART objectives and goals for direct reports with approval from F&BManager
- To achieve ESI and GSI targets as agreed with F&B Manager in yearly Objective & Goal setting
- Facilitate learning and development for all the team members of the outlet
- Performance Appraisal/Performance Management system /Staff Management.
Senior captain
Hotel Nila Palace Kollam
10.2010 - 09.2012
- Reporting to the Food and Beverage Manager
- Responsible for maximizing and achieving revenue
- Develop new concepts for service and methods to achieve objectives
- Staffing and manpower planning
- Be informed about the trends in hospitality, changing customer needs, behavior and developments in other industries
- To prepare and regularly update Job Descriptions for direct reports
- To prepare and regularly update Departmental Training Manual
- Ability to monitor and control costs.
Captain
The Whispering Meadows Hotel Munnar
06.2011 - 07.2012
- Reporting to the Food and Beverage Manager
- Develop new concepts for service and methods to achieve objectives
- Handled key accounts for the hotel related to F&B and maximize revenue generation from these accounts
- Plan and organize various events, festivals, promotions and special occasions
- Manage costs as per the budgeted limit
- Initiated and maintained timely recording and follow-up of all bookings
- Achieved highest Customer Satisfaction scores in the Luxury division
Senior Steward
Hotel Highland Kottarakkara
04.2009 - 06.2011
- Reporting to the Food and Beverage Manager
- Develop new concepts for service and methods to achieve objectives
- Handled key accounts for the hotel related to F&B and maximize revenue generation from these accounts
- Plan and organize various events, festivals, promotions and special occasions
- Manage costs as per the budgeted limit
- Initiated and maintained timely recording and follow-up of all bookings
- Achieved highest Customer Satisfaction scores in the Luxury division
Steward
Westwood Hotels Munnar
03.2007 - 04.2009
- Food and Beverage Manager
- Develop new concepts for service and methods to achieve objectives
- Handled key accounts for the hotel related to F&B and maximize revenue generation from these accounts
- Plan and organize various events, festivals, promotions and special occasions
- Manage costs as per the budgeted limit
- Initiated and maintained timely recording and follow-up of all bookings
- Achieved highest Customer Satisfaction scores in the Luxury division
Steward
Black Berry Resort Munnar
02.2005 - 03.2007
- Food and Beverage Manager
- Develop new concepts for service and methods to achieve objectives
- Handled key accounts for the hotel related to F&B and maximize revenue generation from these accounts
- Plan and organize various events, festivals, promotions and special occasions
- Manage costs as per the budgeted limit
- Initiated and maintained timely recording and follow-up of all bookings
- Achieved highest Customer Satisfaction scores in the Luxury division
Trainee
Tall Trees Resort Munnar
01.2005 - 07.2005
- Reporting to the Food and Beverage Manager
- Develop new concepts for service and methods to achieve objectives
- Handled key accounts for the hotel related to F&B and maximize revenue generation from these accounts
- Plan and organize various events, festivals, promotions and special occasions
- Manage costs as per the budgeted limit
- Initiated and maintained timely recording and follow-up of all bookings
- Achieved highest Customer Satisfaction scores in the Luxury division
Resort Manager
Blossom Hill- Resort Munnar
08.2021 - 1 1
Education
Diploma - Hotel Management
Chavara Institute of Hotel Management
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S.N .V.H.S.S. NR
Timeline
Resort Manager
Blossom Hill Resort
10.2021 - 04.2023
Resort Manager
Blossom Hill- Resort Munnar
08.2021 - 1 1
Restaurant Manager
Beverly Cuisine
10.2019 - 04.2021
Food & Beverage Manager
Devonshire Greens Resort
10.2018 - 09.2019
Food & Beverage Manager
Starlit Suites
08.2016 - 07.2018
Restaurant Manager
Kofiland Resort
03.2015 - 06.2016
Restaurant Manager
Back Water Ripples
03.2014 - 02.2015
Senior Captain
Lou Lou A Beach Resort
01.2012 - 03.2014
Captain
The Whispering Meadows Hotel Munnar
06.2011 - 07.2012
Senior captain
Hotel Nila Palace Kollam
10.2010 - 09.2012
Senior Captain
Hotel Landmark Kayamkulam
03.2010 - 11.2012
Senior Steward
Hotel Highland Kottarakkara
04.2009 - 06.2011
Steward
Westwood Hotels Munnar
03.2007 - 04.2009
Steward
Black Berry Resort Munnar
02.2005 - 03.2007
Trainee
Tall Trees Resort Munnar
01.2005 - 07.2005
Diploma - Hotel Management
Chavara Institute of Hotel Management
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S.N .V.H.S.S. NR
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