Renjith Pillai C
Chennai
Summary
Dynamic Lead Network Datacenter and SRE Engineer at Accenture Ltd., adept at enhancing service reliability and incident resolution. Expert in automation and network troubleshooting, with a proven track record in SLA compliance and vulnerability remediation. Strong collaborator, driving team success through effective problem-solving and strategic incident management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Network Datacenter and SRE Engineer
Accenture Ltd.
Bangalore
05.2018 - Current
- Part of the Datacenter & Site Reliability Engineering (SRE) team responsible for maintaining production service availability, incident management, and automation to improve system reliability.
- Collaborated with Change Team, Problem Management, and Security teams ensuring SLA compliance and rapid incident resolution across applications and infrastructure.
- Participated actively in SLA/SLO definition, monitoring, availability reviews, and escalation management to uphold service quality and business continuity.
- Managed datacenter network infrastructure including VLAN, PVST, RSTP, MSTP, HSRP, VRRP, GLBP, VRF Lite and BGP implementation and troubleshooting.
- Built and maintained GRE, MGRE, IPSEC tunnels securing enterprise connectivity.
- Implemented and troubleshot F5 load balancers (LTM & GTM) and managed Cisco Nexus switches and ASR routers, including IOS upgrades and end-of-life device management.
- Engaged in vulnerability assessment, compliance tracking, and remediation execution as part of security governance.
- Troubleshot DNS and DHCP issues using Infoblox; managed IP address and service continuity.
- Automated monitoring, reporting, and routine operational tasks using slack.
- Part of rapid response team to address P1 and P2 incidents minimizing downtime and business impact.
- Basic knowledge of firewall concepts and policy review; actively working towards gaining deeper hands-on experience.
Network Engineer
Microland Ltd.
Bangalore
02.2014 - 01.2018
- Part of Incident Management Team, taking care of client's network issues around the world.
- Supporting 24X7, taking care of over 35,000 network devices.
- Work based on ITIL V3 model.
- Working collaboratively with Change Team, Problem Management Team and other security teams ensuring SLA met for each ticket.
- Maintaining LAN / WAN networks for client's multiple business units.
- GRE, MGRE Tunnels.
- VLAN, PVST, RSTP, MSTP, HSRP, VRRP, GLBP.
- VRF Lite.
- TACACS,RADIUS.
- EIGRP,BGP troubleshooting.
- Wireless Access point troubleshooting.
- Basic knowledge in HP switches.
- Rapid support based on ticket priority and following strict escalation process and vendor coordination.
- Working on world class ITSM tool “Service-now” & collaboration tool “Cisco WebEx connect”.
- Troubleshooting the network issues both on proactive and reactive issues.
- Working Collaboratively with ISP to restore the WAN link service and with Hardware Vendor.
- Reporting and updating the Issues with Client on daily basis.
- Http://www.microland.com/
Education
M.Tech - Communication Systems and Engineering
Anna University
Hindustan College Of Engineering And Technology01.2013
CPOC V2 with Projects -
TimeNet Learning
Cochin, Kerala01.2013
B.Tech - Electronics And Communication
Kerala University
01.2010
Higher Secondary -
Board of Higher Secondary of Kerala
01.2005
10th -
Kerala State Board
01.2003
Skills
- Site Reliability Engineering (SRE)
- Network troubleshooting
- Load balancing
- Vulnerability assessment
- IT service management
- Compliance tracking
- Collaboration skills
- Problem solving
- Team collaboration
- Incident response
- Escalation handling
- SLA/SLO monitoring
- Automation
- Blameless postmortems
- Runbook creation
- Datacenter Networking
- VLANs
- Spanning Tree (PVST/RSTP/MSTP)
- First Hop Redundancy Protocols (HSRP/VRRP/GLBP)
- VRF Lite
- EIGRP
- OSPF
- BGP
- GRE/IPSec Tunnels
- Cisco Networking
- Nexus vPC
- Port-channel/LACP
- Routed ports and SVIs
- ASR routers
- IOS upgrades
- Network device lifecycle management
- Load Balancing
- F5 BIG-IP implementation (LTM & GTM)
- Troubleshooting
- Cloud Networking
- AWS VPC
- Subnets
- Routing
- Security groups
- NAT
- Route 53
- Security & Compliance
- Vulnerability remediation
- Basic firewall knowledge
- Patch management
- Compliance checks
- Monitoring & Observability
- Metrics and alerts tuning
- Log analysis
- IT Service Management
- Change management
- Problem management
- Incident management
- ITIL-aligned processes
- Collaboration with CAB and stakeholders
Training Completed
CpocLab from TimeNet, A networking training program included real time projects with multi-vendor products like Cisco and Fortigate. This training designed on the topics MCITP, CCNA, CCNA Security and CCNP routing switching and provided with more than 30 projects and Troubleshooting tickets. All these practical oriented hands-on training is centralized managed and monitored in a NOC environment which build on ITIL process.
Technical Summary
- Subnetting (VLSM, FLSM)
- Routing Protocols: EIGRP, RIP, OSPF and BGP
- Access Lists
- NAT
- VPN Technologies
- Leased Line
- VLAN, PVST, RSTP, MSTP, HSRP, VRRP, GLBP
- Wireless Access Points
- Monitoring Tool (SNMP)
- Installation and management of enterprise antivirus
Products Summary
- Cisco Routers (1800 Series, 2800 Series Routers, ASR & ISR Routers, etc)
- Cisco Switches (Nexus, WS 2950, WS 2960, WS3560, WS 3550, Cisco Catalyst 3750, 6500 etc)
- HP switches
- Arista switches
- F5 Load-balancer
- Infoblox
Certification
- CCNA Routing and switching (Expired)
- CCNP Routing and switching (Expired)
- Microsoft Certified IT Professional (MCITP)
- MS-Office
Languages
- English
- Malayalam
- Tamil
Personal Information
- Passport Number: J2922198
- Date of Birth: 05/25/88
- Gender: Male
- Marital Status: Single
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Lead Network Datacenter and SRE Engineer
Accenture Ltd.
05.2018 - Current
Network Engineer
Microland Ltd.
02.2014 - 01.2018
M.Tech - Communication Systems and Engineering
Anna University
CPOC V2 with Projects -
TimeNet Learning
B.Tech - Electronics And Communication
Kerala University
Higher Secondary -
Board of Higher Secondary of Kerala
10th -
Kerala State Board
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