Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Renjith Sasikumaran Nair

Renjith Sasikumaran Nair

Alappuzha

Summary

Dynamic leader with a proven track record, excelling in operations management and stakeholder relationship management. Spearheaded a Kaizen project, clinching gold in the 2024 CII competition. Skilled in team management and project execution, adept at driving performance improvements and fostering key account relationships. Added experience in international events and exhibitions, sales and marketing.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Deputy Manager, Operations

Allianz Services
Thiruvananthapuram
08.2018 - Current
  • Oversaw activities of the Names Clearance Authority team, ensuring comprehensive service delivery.
  • Foster continuous improvement through projects and rapid automation initiatives.
  • Fostered strong stakeholder relationships to drive consistent business outcomes.
  • Directed successful execution of a Kaizen project recognized by 2024 CII awards.
  • Analyzed business performance data and forecasted business results for upper management.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Monitored daily operations and ensured compliance with company policies and regulations.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Produced thorough, accurate and timely reports of project activities.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Worked with cross-functional teams to achieve goals.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Implemented quality control measures to uphold company standards.
  • Prepared monthly progress reports detailing achievements against set targets.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Recruited and trained new employees to meet job requirements.
  • Developed and implemented new procedures to improve efficiency of the organization.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked as the AM Operations for the Management Support Services Team in delivering excellent EA support, key stakeholder management, internal and external event coordination, conducting management offsite events, and efficient mailbox management projects.

Account Manager

Miraj Media
Dubai
12.2016 - 03.2018
  • Creating and maintaining strong B2B relationships, developing marketing plans and strategies for various international organizations, and delivering effective events and exhibition solutions.
  • Collaborated with marketing team to develop promotional materials for clients.
  • Conducted market research to identify selling possibilities and evaluate customer needs.
  • Developed successful customer relationships to boost sales opportunities.
  • Events and exhibition management.
  • Conducting exhibition solutions at WTC Dubai for various events for a diverse clientele.
  • Coordinated with logistics teams to ensure timely delivery of products to customers.
  • Provided technical assistance during product demonstrations or presentations.
  • Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
  • Led cross-functional teams to address complex client needs, ensuring cohesive effort and solutions.
  • Drafted proposals outlining services, costs, and benefits for prospective customers.
  • Utilized CRM tools to track client interactions, sales opportunities, and account history.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Negotiated contracts and closed deals, focusing on long-term benefits for both the company and the client.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Provided training and guidance to new Account Managers.

Account Manager

NBC Exhibitions and Advertisement Solutions
Sharjah
01.2015 - 11.2016
  • Performing business development via marketing campaigns such as telemarketing, social media marketing, mail shots, and marketing research for targeted clientele through an exhibitors list, and ensuring effective delivery of events and exhibition solutions.
  • Drafted proposals outlining services, costs, and benefits for prospective customers.
  • Attended trade shows and conferences as a representative of the company.
  • Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement.
  • Generated leads through cold calling activities.
  • Renewed existing accounts by building relationships with clients.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Conducted market research to identify potential customers.
  • Developed pricing models for various products and services based on market conditions.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
  • Listened to customer needs to identify and recommend best products and services.

Team Manager - Sales (BM, Thiruvanthapuram)

Mahindra Holidays and Resorts India LTD
Kerala
11.2012 - 10.2014
  • Leading and coordinating effectively between the marketing, telemarketing, and sales teams to achieve business goals, and to supervise, plan, and conduct promotions and events.
  • Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
  • Recruited qualified candidates through job postings, interviews and referrals; evaluated resumes and applications; extended offers of employment.
  • Coached team for success by using corrective action processes.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Delegated work to staff, setting priorities and goals.
  • Provided regular reports to senior management on team performance, challenges, and strategic recommendations.
  • Collaborated with other managers across the organization in order to identify best practices that could be implemented at all levels.
  • Facilitated weekly team meetings to discuss progress, address challenges, and plan future activities.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Deputy Manager - LMS (Kerala Region)

HDFC Sales PVT Ltd
Cochin
11.2011 - 11.2012
  • Expand the business by creating tie-ups with builders and brokers, and manage a team of loan officers and coordinators to assist the sales team.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Collaborated with vendors and suppliers to secure best deals on products and services purchased by the organization.
  • Maintained records of all operational activities for future reference.
  • Coordinated with other departments to ensure smooth functioning of activities.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Prepared monthly progress reports detailing achievements against set targets.
  • Provided necessary technical assistance and advice to subordinates when needed.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Identified needs of customers promptly and efficiently.
  • Updated and maintained databases with current information.

Senior Specialist (Quality)

Sutherland Global Services
Cochin
06.2007 - 10.2011
  • Monitor and analyze calls, and conduct training and feedback sessions for customer support executives distributed under various team managers.
  • Keeping track of an ethical voice sales process based on set guidelines, and developing a training curriculum based on observations and focus group feedback from both management and non-management personnel.
  • Organized client meetings to provide quality updates.
  • Analyzed key performance indicators to identify effective strategies.
  • Reported information and presented to business leaders for decision-making, solutions, and improvements.
  • Provided technical support and guidance to junior specialists.
  • Conducted regular meetings with team members to review progress on quality.
  • Developed training materials for new staff members regarding relevant topics.
  • Coordinated with internal teams to complete daily assignments and meet deadlines.
  • Monitored progress against milestones and adjusted schedules accordingly.
  • Participated in ongoing training and compliance activities.
  • Created documents detailing standard operating procedures.
  • Reviewed processes and procedures to identify areas of improvement.
  • Oversaw quality control to identify inconsistencies and malfunctions.

Education

CPGDBA - International Business Management

Symbiosis Centre for Distance Learning
Pune, India
09.2023

B.E - Computer Science and Engineering

The Rajaas Engineering College (Anna University)
Nagercoil, TN, India
04-2007

Diploma - Computer hardware Maintenance

Government Polytechnic College (Dept. of Technical Education)
Attingal, Kerala, India
03-2004

Skills

  • Team Management
  • Operations Management
  • Lean
  • Kaizen
  • Stakeholder Relationship Management
  • Project Management
  • Presentation Skills
  • Business Continuity Management
  • Organizing a hybrid team
  • Change Management
  • Event Coordination
  • Exhibition management
  • Decision-making
  • Contract management
  • Microsoft office expertise
  • Customer relationship management (CRM)
  • Verbal and written communication
  • Performance evaluation
  • Consulting
  • Sales and marketing
  • Recruiting skills
  • Performance improvements
  • Training and development
  • Key Account Management
  • Operations management
  • Time management
  • Strategic planning
  • Team leadership
  • Business administration
  • Reporting and documenting

Accomplishments

  • Multiple Achiever awards for outstanding performance.
  • CII Gold certification for Kaizen Project to improve efficiency.
  • Multiple process innovations implemented saving time and cost.
  • Successful coordination of employee engagement initiatives.
  • Successful SNOW implementation for efficient inventory management.
  • DE and I Champion promoting inclusiveness in the organization.

Certification

  • Power BI Essential Training
  • Learning ITIL
  • Project Management Foundations
  • Business Writing Principles
  • Creating and Giving Business Presentations
  • Fostering individual engagement for sustained team success
  • LEAN
  • Data Visualization
  • Performance Management Training
  • Generative Artificial Intelligence (GenAI)
  • Crisis Management
  • Workplace of the Future
  • Leading in times of continuous change and transformation
  • Business Continuity Management System & Business Impact Assessment Training
  • Environmental Management System and Information Asset Register Training
  • Phishing and Information Security Training
  • Foundations in Risk Management
  • Personal Branding
  • Leveraging technology
  • Organizing a hybrid team
  • Change Management and Agile
  • Quality Management System Awareness
  • Certificate of General Insurance
  • Engaging Stake Holders Workshop
  • Leadership Conversation program
  • Business Story Telling
  • Team Building & Collaboration
  • Holistic Operations Management
  • Power Point Skills
  • Transactional Analysis

Languages

  • English, Full Professional Proficiency
  • Malayalam, Native or Bilingual Proficiency
  • Tamil, Professional Working Proficiency
  • Hindi, Full Professional Proficiency

Timeline

Deputy Manager, Operations

Allianz Services
08.2018 - Current

Account Manager

Miraj Media
12.2016 - 03.2018

Account Manager

NBC Exhibitions and Advertisement Solutions
01.2015 - 11.2016

Team Manager - Sales (BM, Thiruvanthapuram)

Mahindra Holidays and Resorts India LTD
11.2012 - 10.2014

Deputy Manager - LMS (Kerala Region)

HDFC Sales PVT Ltd
11.2011 - 11.2012

Senior Specialist (Quality)

Sutherland Global Services
06.2007 - 10.2011

CPGDBA - International Business Management

Symbiosis Centre for Distance Learning

B.E - Computer Science and Engineering

The Rajaas Engineering College (Anna University)

Diploma - Computer hardware Maintenance

Government Polytechnic College (Dept. of Technical Education)

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Renjith Sasikumaran Nair