Sports
RENJITH THOMAS K
Learning and Skill Development Leader, Human Resources
Summary
Business-driven Relationship Manager always finding successful ways to acquire new clients and foster lucrative relationships. A determined leader with over 7+years of assisting clients with financial planning processes and assessing financial data. Offering dynamic collaboration and decision making skills. Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department. Expertise in LMS and LXP tools.
Overview
8
8
years of professional experience
Work History
Talent Development Manager
Decathlon
05.2022 - Current
- Mitigated risks associated with turnover through targeted retention strategies focused on employee satisfaction and growth opportunities.
- Spearheaded the design of a robust onboarding program, accelerating new hire integration and reducing time to productivity.
- Built collaborative relationships with stakeholders to identify talent gaps and develop effective strategies for addressing them.
- Coached high-potential employees through personalized career planning sessions, supporting their progression into leadership roles within the organization.
- Established a system for tracking employee progress in training programs, enabling regular feedback and adjustments to ensure maximum value from development initiatives.
- Partnered with external vendors to deliver specialized training content, expanding the range of available learning opportunities for employees.
CRM Manager
DECATHLON SPORTS INDIA PVT LTD
12.2016 - 05.2022
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies. ( Eg. Training on Digital Strategies in retail, Customer interaction, Individual decision meeting and local sports project )
- Created and launched new online marketing strategies, resulting in 18% sales increase year on year . (Eg. Social media marketing , boosting keywords and how to do effective Conversion through CTA )
- Improved sales processes to streamline customer acquisition and onboarding strategies. ( Worked as Customer relation manager for 2 years at Decathlon)
- Drove sales conversion rates up 50% through effective Animation of Efficiency, Productivity , Average basket value , Average basket size.
- Organized promotional events and interacted with community to increase sales volume. (Collaborated with 15 partners for virtual events resulting in improving >10% new user growth through events )
Department Manager
DECATHLON SPORTS INDIA PVT LTD
12.2016 - 04.2022
- Inventory management and Decision making in retail.
- Due to implementation of certain strategic action plans we were able to reduce shrinkage percentage from 1% to 0.3%.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue. ( Have been coaching Teammates on strategic skillset to improve decision making in retail) Held weekly meetings with Sport leaders to identify techniques to overcome sales obstacles. ( To ensure decision taken are data driven and action plans is based on most de-growing sport Handled all customer relations issues pleasantly, enabling quick resolution and Customer satisfaction.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs to further boost sales and customer satisfaction.
- Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions and did targeted marketing according to the catchment trend to bring in more traffic and awareness about Decathlon.
Relationship Manager
WEALTHAPP
03.2016 - 11.2017
- Responsible for actively promoting and selling company's products to wide range of customers in very competitive market place.
- Actively seeking new accounts in wide variety of locations.
- Updating of customer information in paper records and on computer databases.
- Handling complete sales process.
- Researching new market and sales opportunities.
- Educating clients on company's products and services.
- Converting prospects into active clients.
- Keeping in touch with customers via range of mediums such as phone calls, letters, email and SM.
- Executing efficient and structured sales process.
- Making outbound sales calls.
Education
MBA - Marketing Management And Research
Christ University
Karnataka 03.2014 - 2016.03
Bachelor of Commerce -
ST.Anns, M.G University
Kerala 01.2011 - 2013.03
12th METEMHSS -
Kerala State Board
Kerala 01.2008 - 2010.04
10th METEMHSS - High School Teaching
Kerala State Board
Kerala 01.2007 - 2008.04
Skills
- Client Relationships
Training and mentoring
Customer Relations
Financial Management
Strategic planning
Sales expertise
Interests
Movies
Timeline
Talent Development Manager
Decathlon
05.2022 - Current
CRM Manager
DECATHLON SPORTS INDIA PVT LTD
12.2016 - 05.2022
Department Manager
DECATHLON SPORTS INDIA PVT LTD
12.2016 - 04.2022
Relationship Manager
WEALTHAPP
03.2016 - 11.2017
MBA - Marketing Management And Research
Christ University
03.2014 - 2016.03
Bachelor of Commerce -
ST.Anns, M.G University
01.2011 - 2013.03
12th METEMHSS -
Kerala State Board
01.2008 - 2010.04
10th METEMHSS - High School Teaching
Kerala State Board
01.2007 - 2008.04
Similar Profiles
Nurul Batrisyia Binte RosliNurul Batrisyia Binte Rosli
Salesperson Intern at DecathlonSalesperson Intern at Decathlon
Yash KumarYash Kumar
Retail Sales Associate at DecathlonRetail Sales Associate at Decathlon
Marine BontenMarine Bonten
Hôte D'accueil / Vente at DecathlonHôte D'accueil / Vente at Decathlon
Marielle ADAMCZAKMarielle ADAMCZAK
Leader de flux transport France at DECATHLONLeader de flux transport France at DECATHLON
Jacqueline GayJacqueline Gay
Talent Development Manager at Jimdo GMBHTalent Development Manager at Jimdo GMBH