Overview
Work History
Education
Skills
Languages
Timeline
Generic
RENJU NAYAN

RENJU NAYAN

TRIVANDRUM

Overview

18
18
years of professional experience

Work History

Delivery In Charge

VAYALAT AUTOMOBILES PVT LTD
ERNAKULAM
04.2021 - Current
  • Provided product information to customers on new vehicles and their features.
  • Maintained detailed records of all new car sales, inventory, and customer information.
  • Resolved customer complaints regarding vehicle purchases in a timely manner.
  • Engaged customer base to drive retention across departments.
  • Leveraged CRM database to drive customer contacts, appointments and sales.
  • Provided customer service assistance as needed during the purchase process.
  • Resolved customer complaints regarding sales and service.

Maruti Driving School Front Office Executive

HERCULES AUTOMOBILES PVT LTD
TRIVANDRUM
04.2019 - 03.2021
  • Greeted customers, answered inquiries and directed them to the appropriate department.
  • Provided customer service support to clients over the phone and in person.
  • Organized incoming mail and distributed it accordingly.
  • Maintained a clean reception area by tidying up furniture, magazines, and other items.
  • Created reports based on data collected from front desk activities such as customer visits, appointment schedules.
  • Prepared weekly reports summarizing customer service issues encountered during the week.

Delivery Co-Ordinator

POTHEN MOTORS PVT LTD
TRIVANDRUM
04.2017 - 03.2019
  • Maintained accurate records of deliveries and invoices in company database.
  • Coordinated, distributed and filed paperwork for each delivery.
  • Readiness & Cleaningness checking of delivery vehicle and scheduling delivery time.
  • Set up delivery schedules, monitored progress and informed customers of delays or changes.

Customer Care Officer

POPULAR (Vehicles & Service) PVT LTD (MARUTI SUZUKI)
TRIVANDRUM
04.2016 - 03.2017
  • Provided excellent customer service by responding to inquiries in a timely and professional manner.
  • Resolved customer complaints quickly and efficiently.
  • Maintained accurate records of customer interactions and transactions.
  • Analyzed customer feedback to identify areas for improvement.
  • Collaborated with other departments to ensure prompt resolution of customer issues.
  • Developed strong relationships with customers through proactive follow-up calls and emails.
  • Generated reports on customer satisfaction levels and sales performance metrics.
  • Educated customers on the features of new products or services being offered.
  • Responded promptly to incoming phone calls from customers seeking assistance.

Customer Relation Officer

TRIVANDRUM MOTORS PVT LTD (TATA MOTORS DELEAR)
TRIVANDRUM
04.2015 - 03.2016
  • Provided customer service by responding to inquiries and resolving complaints in a timely manner.
  • Identified customer needs and provided appropriate solutions through upselling products or services.
  • Developed relationships with customers to ensure repeat business opportunities.
  • Maintained accurate records of customer interactions and transactions for future reference.
  • Verified customer account information and updated profiles as needed.
  • Monitored customer feedback to identify areas of improvement in the customer experience.
  • Analyzed data from customer interactions to generate reports on trends and patterns in customer behavior.
  • Provided training sessions for new employees on how best to handle difficult conversations with customers.

Customer Relation Executive

MOHANDAS FIAT CARS PVT LTD
TRIVANDRUM
04.2013 - 03.2015
  • Developed customer relations strategies to ensure customer satisfaction.
  • Implemented new processes and procedures to improve customer service standards.
  • Built strong relationships with customers by responding promptly to their inquiries.
  • Collaborated with other departments to resolve customer complaints efficiently.
  • Maintained accurate records of customer interactions and transactions.
  • Prepared reports summarising customer feedback, trends, opportunities and challenges.

Tele Caller

IDEA CELLULAR LTD
TRIVANDRUM
03.2006 - 04.2008
  • Responded to customer inquiries in a timely manner, providing accurate information and solutions.
  • Answered incoming calls from customers seeking assistance with product or service related issues.
  • Provided excellent customer service by responding to customer questions and complaints in a professional and courteous manner.
  • Developed customer relationships through active listening, understanding their needs, and providing appropriate solutions.
  • Maintained up-to-date knowledge of company products, services, promotions, pricing plans, policies, and procedures.
  • Adhered to all company standards for quality assurance purposes during each call.

Education

High School Diploma -

Bharat Engineering Institute
Trivandrum
04-2009

Skills

  • Immunization Administration
  • Customer Relations
  • Brand Development
  • Sales Reporting
  • Customer care experience
  • Order Verification
  • Time management skills
  • Database Management
  • Vehicle Cleaning and Maintenance
  • Documentation And Reporting
  • Vehicle Inspection
  • Problem-Solving

Languages

Malayalam
First Language
English
Intermediate (B1)
B1

Timeline

Delivery In Charge

VAYALAT AUTOMOBILES PVT LTD
04.2021 - Current

Maruti Driving School Front Office Executive

HERCULES AUTOMOBILES PVT LTD
04.2019 - 03.2021

Delivery Co-Ordinator

POTHEN MOTORS PVT LTD
04.2017 - 03.2019

Customer Care Officer

POPULAR (Vehicles & Service) PVT LTD (MARUTI SUZUKI)
04.2016 - 03.2017

Customer Relation Officer

TRIVANDRUM MOTORS PVT LTD (TATA MOTORS DELEAR)
04.2015 - 03.2016

Customer Relation Executive

MOHANDAS FIAT CARS PVT LTD
04.2013 - 03.2015

Tele Caller

IDEA CELLULAR LTD
03.2006 - 04.2008

High School Diploma -

Bharat Engineering Institute

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