RENJU NAYAN
TRIVANDRUM
Overview
18
18
years of professional experience
Work History
Delivery In Charge
VAYALAT AUTOMOBILES PVT LTD
ERNAKULAM
04.2021 - Current
- Provided product information to customers on new vehicles and their features.
- Maintained detailed records of all new car sales, inventory, and customer information.
- Resolved customer complaints regarding vehicle purchases in a timely manner.
- Engaged customer base to drive retention across departments.
- Leveraged CRM database to drive customer contacts, appointments and sales.
- Provided customer service assistance as needed during the purchase process.
- Resolved customer complaints regarding sales and service.
Maruti Driving School Front Office Executive
HERCULES AUTOMOBILES PVT LTD
TRIVANDRUM
04.2019 - 03.2021
- Greeted customers, answered inquiries and directed them to the appropriate department.
- Provided customer service support to clients over the phone and in person.
- Organized incoming mail and distributed it accordingly.
- Maintained a clean reception area by tidying up furniture, magazines, and other items.
- Created reports based on data collected from front desk activities such as customer visits, appointment schedules.
- Prepared weekly reports summarizing customer service issues encountered during the week.
Delivery Co-Ordinator
POTHEN MOTORS PVT LTD
TRIVANDRUM
04.2017 - 03.2019
- Maintained accurate records of deliveries and invoices in company database.
- Coordinated, distributed and filed paperwork for each delivery.
- Readiness & Cleaningness checking of delivery vehicle and scheduling delivery time.
- Set up delivery schedules, monitored progress and informed customers of delays or changes.
Customer Care Officer
POPULAR (Vehicles & Service) PVT LTD (MARUTI SUZUKI)
TRIVANDRUM
04.2016 - 03.2017
- Provided excellent customer service by responding to inquiries in a timely and professional manner.
- Resolved customer complaints quickly and efficiently.
- Maintained accurate records of customer interactions and transactions.
- Analyzed customer feedback to identify areas for improvement.
- Collaborated with other departments to ensure prompt resolution of customer issues.
- Developed strong relationships with customers through proactive follow-up calls and emails.
- Generated reports on customer satisfaction levels and sales performance metrics.
- Educated customers on the features of new products or services being offered.
- Responded promptly to incoming phone calls from customers seeking assistance.
Customer Relation Officer
TRIVANDRUM MOTORS PVT LTD (TATA MOTORS DELEAR)
TRIVANDRUM
04.2015 - 03.2016
- Provided customer service by responding to inquiries and resolving complaints in a timely manner.
- Identified customer needs and provided appropriate solutions through upselling products or services.
- Developed relationships with customers to ensure repeat business opportunities.
- Maintained accurate records of customer interactions and transactions for future reference.
- Verified customer account information and updated profiles as needed.
- Monitored customer feedback to identify areas of improvement in the customer experience.
- Analyzed data from customer interactions to generate reports on trends and patterns in customer behavior.
- Provided training sessions for new employees on how best to handle difficult conversations with customers.
Customer Relation Executive
MOHANDAS FIAT CARS PVT LTD
TRIVANDRUM
04.2013 - 03.2015
- Developed customer relations strategies to ensure customer satisfaction.
- Implemented new processes and procedures to improve customer service standards.
- Built strong relationships with customers by responding promptly to their inquiries.
- Collaborated with other departments to resolve customer complaints efficiently.
- Maintained accurate records of customer interactions and transactions.
- Prepared reports summarising customer feedback, trends, opportunities and challenges.
Tele Caller
IDEA CELLULAR LTD
TRIVANDRUM
03.2006 - 04.2008
- Responded to customer inquiries in a timely manner, providing accurate information and solutions.
- Answered incoming calls from customers seeking assistance with product or service related issues.
- Provided excellent customer service by responding to customer questions and complaints in a professional and courteous manner.
- Developed customer relationships through active listening, understanding their needs, and providing appropriate solutions.
- Maintained up-to-date knowledge of company products, services, promotions, pricing plans, policies, and procedures.
- Adhered to all company standards for quality assurance purposes during each call.
Education
High School Diploma -
Bharat Engineering Institute
Trivandrum04-2009
Skills
- Immunization Administration
- Customer Relations
- Brand Development
- Sales Reporting
- Customer care experience
- Order Verification
- Time management skills
- Database Management
- Vehicle Cleaning and Maintenance
- Documentation And Reporting
- Vehicle Inspection
- Problem-Solving
Languages
Malayalam
First Language
English
Intermediate (B1)
B1
Timeline
Delivery In Charge
VAYALAT AUTOMOBILES PVT LTD
04.2021 - Current
Maruti Driving School Front Office Executive
HERCULES AUTOMOBILES PVT LTD
04.2019 - 03.2021
Delivery Co-Ordinator
POTHEN MOTORS PVT LTD
04.2017 - 03.2019
Customer Care Officer
POPULAR (Vehicles & Service) PVT LTD (MARUTI SUZUKI)
04.2016 - 03.2017
Customer Relation Officer
TRIVANDRUM MOTORS PVT LTD (TATA MOTORS DELEAR)
04.2015 - 03.2016
Customer Relation Executive
MOHANDAS FIAT CARS PVT LTD
04.2013 - 03.2015
Tele Caller
IDEA CELLULAR LTD
03.2006 - 04.2008
High School Diploma -
Bharat Engineering Institute