Renju Rajan
Trivandrum
Summary
Seasoned Project Manager with a proven track record at TATA Consultancy Services, specializing in process transition and stabilization, and adept in people management. Demonstrated success in implementing systems, enhancing project delivery by 30%, and fostering team productivity. Skilled in root-cause analysis and performance reviews, I excel in driving projects to fruition and leading teams to exceed corporate goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Project Manager
TATA Consultancy Services
02.2020 - Current
- Interacted with customers and clients to identify business needs and requirements.
- Addressed and resolved technical, financial, and operational concerns by working with team members and stakeholders.
- Provided program management expertise in Lean Six Sigma strategies, agile methods, practices, and execution.
- Coached team members on productivity strategies to accomplish challenging goals.
- Met with project stakeholders on a regular basis to assess progress and make adjustments.
- Conducted risk assessments and developed mitigation plans
- Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
- Identified project needs by reviewing project objectives and schedules.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
Operations Manager
TATA Consultancy Services
09.2012 - 01.2020
- Handling two teams of 30 FTEs.
- Deal with complex customer instructions and queries to defined productivity and quality standards.
- Identified plans and resources required to meet project goals and objectives.
- Managing shift patterns and attrition control.
- Met project deadlines without sacrificing build quality, or workplace safety.
- Initiated projects, managed costs, and monitored performance.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Setting up team members' monthly and quarterly goals, and reporting results on daily activities.
- Conducting performance appraisals for the team.
- Make suggestions to implement projects that increase customer satisfaction, and ensure the highest quality of service.
- Coordinate with internal and external customers as necessary.
- Contribute to the initial hiring and selection process.
- Analyze various reports, including process dashboards and team performance reports, as well as special achievements.
- Submitted reports to senior management to aid in business decision-making and planning.
- Monitored employee performance, and developed improvement plans.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Coordinated with the General Manager on different operational issues and promotional activities.
- Implemented new technology to streamline processes and improve operations.
- Monitored key performance metrics to identify areas for improvement.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Implemented business strategies, increased revenue, and effectively targeted new markets.
- Recruited, hired, and trained initial personnel, working to establish key internal functions, and outline the scope of positions for the new organization.
- Mitigated business risks by working closely with staff members, and assessing performance.
Process Lead (Finance R2R)
AXA Business Services
Pune
12.2008 - 09.2012
- Handling Commission Accounting and Banking Reconciliations.
- Working knowledge of relevant policy administration systems.
- Produce daily & Monthly reconciliations.
- Daily/Weekly/Monthly/Quarterly Journal postings in SAP.
- Expert technical support to the Team on all matters pertaining to the reconciliation and controls.
- Investigate unidentified items & outstanding items.
- Perform quality audits.
- Perform Stop cheques, write backs processes.
- Preparing Cashbooks.
- Creating Receipts for the incoming payment in the bank accounts.
- Process improvements.
- Training on processes to TMs.
- Prepared daily vouchers and journal entries.
- Liaising with customer Services Bank & Internal Teams for queries.
- Managed escalated customer orders to meet aggressive deadlines and special orders.
- Conducted training and change management processes to improve operations.
- Scheduled appropriate number of employees to complete production line tasks.
- Prepared reports and technical documentation of day-to-day production processes.
- Developed automation tools to improve efficiency, eliminate waste and free up labor hours for other needs.
Assistant Accountant
SOSVA Training And Promotion Institute NGO
Pune
12.2007 - 11.2008
- Assisted in complete accounting work of the Company.
- Petty cash management.
- Provide General Office Duties and Administrative Tasks.
- Preparation and disbursement of Payroll.
- Receipt preparation & Maintaining daily cashbook.
- Entering day to day transactions in Tally ERP.
- Scheduled Client Appointments And Maintained Up-To-Date Confidential Client Files.
- Ensured compliance with accounting deadline.
- Assisted in preparation of Profit and Loss and Balance sheet.
- Investigated and resolved variances in digital and physical records to promote record integrity.
- Communicated with suppliers to reconcile invoice payments.
Accounts and Audit Assistant
VARMA & VARMA Chartered Accountant
Trivandrum
10.2006 - 06.2007
- Working with group of qualified accountants and helping them in auditing Private, Public, and Government Companies.
- Routine accounts work up to Final Accounts.
- Voucher checking.
- Providing support to senior auditors in the preparation of Audit observations and issuance of audit reports and organize working papers.
Education
MBA -
IIBM
PuneBachelor of Commerce (B.Com) -
Kerala University
Trivandrum Skills
- Process Transition and Stabilization
- Systems implementation
- Project tracking
- Project development
- Project scope analysis
- Root-cause analysis
- Payment reconciliation
- Recruiting and interviewing
- Staff retention
- People management
- Performance reviews
Accomplishments
- Process Migration – Successfully migrated processes from onshore
- Collaborated with team in the TCS BaNCS transitions.
- Received “Process Excellence Award” for demonstrating dedication towards work and creating new Ideas
- Played a vital role in one of the policy admin system migration recovery.
- Lean Six Sigma Green Belt Certified
- 10+ FTE saving in last 3 years.
- Pursuing PMP Certification
Certification
- Green Belt
- Business Analyst
- Pre Sales certified
Timeline
Project Manager
TATA Consultancy Services
02.2020 - Current
Operations Manager
TATA Consultancy Services
09.2012 - 01.2020
Process Lead (Finance R2R)
AXA Business Services
12.2008 - 09.2012
Assistant Accountant
SOSVA Training And Promotion Institute NGO
12.2007 - 11.2008
Accounts and Audit Assistant
VARMA & VARMA Chartered Accountant
10.2006 - 06.2007
MBA -
IIBM
Bachelor of Commerce (B.Com) -
Kerala University
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