Summary
Overview
Work History
Education
Skills
Accomplishments
Internship
Training
Disclaimer
Timeline
Generic
Renneya Sara Reji

Renneya Sara Reji

Channel Team Lead
Al Nahda

Summary

To obtain challenging and responsible position in an organization wherein I contribute to the successful growth of an organization using my abilities and knowledge.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

Channel Team Lead

Amazon
04.2024 - Current
  • Supervise the dispatch of shipments in the stations for Hub
  • Timely monitoring of the cost of Supply runs
  • Manage Metrics
  • Identify opportunities and areas of improvement with stores on the delivery process
  • Leverage maps to analyse the distribution of active stores and ADE Scouting
  • Dive deep on Store performance metrics
  • Participate in continuous improvement projects
  • Actively participate in meetings with station stakeholders to present program quality metrics
  • Work with Field Team members within territory to improve operational aspects that impact the customer experience
  • Supervise the execution of Debrief, monitoring on road shipments
  • Management of capacity, performance analysis for volume balancing
  • Provide support to partners in the delivery processes

Consultant

TAAC consultant
10.2023 - 03.2024
  • Assist the project manager in the development of project management documents such as project budgets, project schedules, scope statements and project plans
  • Meeting with project clients to assess their needs and define project requirements, acceptance criteria and project timelines
  • Coordinate the allocation of project resources to ensure the project team has what's needed at the right time
  • Be the liaison between the project team and project clients throughout the project life cycle
  • Help project managers monitor project progress and team members' performance and provide updates to project stakeholders
  • Schedule stakeholder meetings, document and generate reports

Team Leader

Sutherland
07.2017 - 05.2019
  • Retrieve and synthesis data from multiple sources, and present critical insights in a format that is immediately useful to answering specific questions or improving performance
  • Monitoring a team of associates, thereby ensuring optimum Team performance
  • Analyze historical data to identity trends and support decision making
  • Identifying and implementing, strategies for building team electiveness by promoting cooperation between team members
  • Planning targets, monitoring numbers and achievement of overall targets on a daily, weekly and monthly basis in adherence to the pre-set standards
  • Managing the team targets as well as individual targets
  • Monitors work flows to ensure assignments are completed in an accurate and timely manner
  • Achieve productivity targets- so as to improve the overall performance of the team

Sr Associate

Sutherland
11.2016 - 06.2017
  • Give accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Addressed customer inquiries and ensured customer were directed to correct department to resolve issues if needed
  • Ensure positive customer service experience

Education

Bachelor - electronics and communication engineering

Caarmel engineering college
01.2011 - 01.2015

Skills

  • Quality Assurance

  • root cause analyses

  • project co-ordination

  • key performance indicator

  • problem solving

  • communication skill

  • multitasking

  • Client report

  • KRA

  • KRI

  • Operations management

  • Performance monitoring

  • Process improvement

  • Coaching and mentoring

  • Quality control

  • Performance improvement

  • Customer focus

  • Production monitoring

  • Relationship building

  • Regulatory compliance

  • Schedule management

  • Conflict resolution

  • Employee evaluation

  • Attention to detail

  • Product management

  • Complaint resolution

  • Resource allocation

  • Stakeholder management

Accomplishments

  • Best Team Leader Award, 04/01/19
  • Outstanding Leadership Award, 04/01/19
  • Dubai Driving License
  • Performer Award Peak, 2024

Internship

  • ITI (Indian Telephone Industry Limited), Palakkad
  • BSNL, Thiruvalla

Training

Lean Six Sigma practical and experienced certification

Disclaimer

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Timeline

Channel Team Lead

Amazon
04.2024 - Current

Consultant

TAAC consultant
10.2023 - 03.2024

Team Leader

Sutherland
07.2017 - 05.2019

Sr Associate

Sutherland
11.2016 - 06.2017

Bachelor - electronics and communication engineering

Caarmel engineering college
01.2011 - 01.2015

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Renneya Sara RejiChannel Team Lead