RENNY P REJI
PATHANAMTHITTA
Summary
Dynamic leader with a proven track record at previous sectors, enhancing customer loyalty and spearheading business growth. Expert in efficiency improvement and proficient team guidance, I excel in operational excellence and animal health practices, achieving significant sales growth through innovative strategies. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
3
3
years of professional experience
Work History
Operations Head
Petoria Wellness Centre
10.2023 - 01.2025
- In the role of Operations Head at Petoria Wellness Centre, overseeing operations for both a veterinary clinic and a pet hypermarket has been central to driving the success of the organization
- The focus has been on enhancing service delivery while ensuring seamless management of both businesses, providing comprehensive care for pets
- This position involves strategic oversight and operational control of all activities, ensuring that both facilities operate efficiently and effectively
- Developing expertise in veterinary care and emergency treatments has also played a significant role in enhancing service quality
- Implemented operational strategies that improved service delivery and customer satisfaction
- Gained deep knowledge of veterinary practices and business management
- Led initiatives aimed at enhancing the overall wellness and care standards for pets
Store Manager
Roms N Raks Pets Hypermarket
09.2021 - 09.2023
- As Store Manager at Roms N Raks Pets Hypermarket, successfully managing store operations has been critical to achieving sales growth and improving customer experiences
- This role involved leading a dedicated team, focusing on operational excellence, and implementing strategies that directly contributed to enhanced customer satisfaction
- During the tenure, a strong emphasis was placed on team leadership and fostering a positive work environment, which resulted in high employee engagement and performance
- Achieved significant sales growth through innovative promotional strategies
- Enhanced customer service initiatives that led to improved customer loyalty
- Developed and trained staff to cultivate a knowledgeable sales team
Education
BBA -
PARUMALA MAR GREGORIOS COLLEGE
07.2021
Skills
- Efficiency Improvement Leadership
- Customer Experience Management
- Proficient Team Guidance
- Business Growth Initiatives
- Service Management
- Animal Health Practices
Timeline
Operations Head
Petoria Wellness Centre
10.2023 - 01.2025
Store Manager
Roms N Raks Pets Hypermarket
09.2021 - 09.2023
BBA -
PARUMALA MAR GREGORIOS COLLEGE
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