Renold Jackson Berchy
Hyderabad, Telangana
Summary
Dedicated professional with demonstrated skills in customer service, time management and client servicing. Experience working in challenging environments to provide customer-focused resolutions and feedback. Willing to take on any task to support team and help the business succeed.
Highly successful Corporate Account Manager driven to continuously improve sales and customer retention. Delights customers with expert, personalized service and regular follow-up. Well-versed in industry products, services, and practices.
Overview
18
18
years of professional experience
Work History
Corporate Account Manager
Health India Insurance TPA services PVT. LTD
Hyderabad
03.2025 - Current
- Managed corporate client relationships to ensure satisfaction and retention.
- Coordinated claims processing with insurance providers and healthcare facilities.
- Analyzed client needs to provide tailored insurance solutions and services.
- Liaised between clients and internal teams to resolve issues effectively.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Maintained a database of client contact information and kept track of all interactions with them.
- Communicated regularly with internal teams regarding customer requirements and expectations.
- Ensured appropriate follow-up was conducted after each sales call or meeting with a client.
- Submitted call reports, forecasts and expense records.
Operations Manager
Health India Insurance TPA services PVT. LTD
Hyderabad
12.2024 - Current
- Directed daily operations to enhance efficiency and streamline processes.
- Managed team performance through regular training and development sessions.
- Coordinated project timelines and resource allocation for optimal workflow.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Collaborated with team leaders on quality audits.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
Sales Development Manager
Priority World Shipping LLC
Dubai
12.2023 - 11.2024
- Analyzed sales data to identify opportunities for improvement and created action plans to capitalize on those opportunities.
- Aligned sales strategies with company objectives to drive overall business growth.
- Facilitated cross-functional collaboration between sales, marketing, product development, and customer success teams for seamless execution of company-wide initiatives.
- Increased sales revenue by implementing strategic growth initiatives and fostering strong client relationships.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Developed and implemented successful sales strategies to drive growth and exceed revenue targets.
- Developed and maintained relationships with key clients to increase sales and customer retention.
- Established strong rapport with industry influencers, driving brand awareness and credibility in the marketplace.
- Developed a high-performing sales team through targeted coaching, training, and performance evaluations.
- Built relationships with customers and community to establish long-term business growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Prepared monthly reports detailing progress towards achieving departmental objectives.
- Developed and implemented new sales strategies to update product lines.
- Resolved customer complaints efficiently while maintaining a positive relationship with them.
- Resolved customer complaints regarding sales and service.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Assistant Client Servicing Manager
Family Health Plan Insurance TPA Limited
08.2009 - 02.2023
- Worked with senior accounting staff to prepare financial documents and reports such as bills and invoices, year-end analysis, budgets, financial records and financial statements
- Managed projects and delegated tasks for upper management to achieve on-time and under-budget project completion
- Exceeded team goals and collaborated with staff members to implement customer service initiatives
- Cross-trained and backed up other customer service managers
- Customer support by establishing collaborative service environment
- Directed training of new team members and mentored each to promote productivity, accuracy and friendly service
- Managed work flow to exceed quality service goals
- Increased sales through aggressive sales program overhaul, market campaigns and new product launches.
Store Manager
Baskin 31 Robbins, Ice Cream
04.2008 - 07.2009
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Demonstrated respect, friendliness and willingness to help wherever needed
- Proved successful working within tight deadlines and a fast-paced environment
- Organized and detail-oriented with a strong work ethic
- Worked effectively in fast-paced environments
- Self-motivated, with a strong sense of personal responsibility
- Managed time efficiently in order to complete all tasks within deadlines.
Restaurant Steward
Ofen Delectably European Bakery
08.2007 - 03.2008
- Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure
- Answered customers' questions, recommended items, and recorded order information
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Bachelor of Commerce (Degree) - BCOM -
University Campus
Delhi, India05.2007
Certificate of Higher Education Intermediate (12th) -
Chennai Senior Secondary School
Chennai, Tamil Nadu04.2004
SSLC (10th) -
Chennai Senior Secondary School
Chennai, Tamil Nadu04.2002
Skills
- Schedule coordination
- Customer satisfaction focused
- Process improvement
- Workforce mentoring
- Training and development
- Customer relations
- Complaint resolution
- Service standards
Accomplishments
- Achieved Result through effectively helping with Task.
- Supervised team of Number staff members.
Languages
4,4,4,5
Languages
English
Advanced
C1
Hindi
Upper Intermediate
B2
Telugu
Upper Intermediate
B2
Tamil
Upper Intermediate
B2
Timeline
Corporate Account Manager
Health India Insurance TPA services PVT. LTD
03.2025 - Current
Operations Manager
Health India Insurance TPA services PVT. LTD
12.2024 - Current
Sales Development Manager
Priority World Shipping LLC
12.2023 - 11.2024
Assistant Client Servicing Manager
Family Health Plan Insurance TPA Limited
08.2009 - 02.2023
Store Manager
Baskin 31 Robbins, Ice Cream
04.2008 - 07.2009
Restaurant Steward
Ofen Delectably European Bakery
08.2007 - 03.2008
Bachelor of Commerce (Degree) - BCOM -
University Campus
Certificate of Higher Education Intermediate (12th) -
Chennai Senior Secondary School
SSLC (10th) -
Chennai Senior Secondary School