Rensi Parmar
Surat
Summary
Dedicated Back Office Officer with expertise in resolving customer complaints and ensuring compliance. Skilled in data entry and report generation, contributing to operational efficiency and enhanced customer satisfaction.
Versatile office and administrative support professional with comprehensive experience in various office environments. Skilled in managing office tasks, organizing records, and enhancing workflow efficiency. Demonstrated ability to adapt quickly to new software and systems, improving data management and operational processes. Made significant improvements in document organization and internal communication protocols, leading to smoother daily operations.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Back Office Officer
Online marketing
Surat
04.2023 - 12.2025
- Assisted in resolving customer complaints effectively and efficiently.
- Provided administrative support to the back office team by organizing and maintaining files, data entry and generating reports.
- Monitored daily operations of the back office to ensure that all activities are running smoothly.
Back Office Officer
Foldease
Surat
04.2023 - 12.2025
I am Leader of calling staff and also doing some other works like calls alerts and orders related works etc.
- Assisted in resolving customer complaints effectively and efficiently.
- Monitored daily operations of the back office to ensure that all activities are running smoothly.
- Ensured compliance with company policies and procedures related to back office operations.
Education
Bachelor of Arts - IT Network Security
Womens Wadia College
Surat 06.2022 - 01.2023
Skills
- Data entry
- Report generation
- Compliance monitoring
- Process optimization
Timeline
Back Office Officer
Online marketing
04.2023 - 12.2025
Back Office Officer
Foldease
04.2023 - 12.2025
Bachelor of Arts - IT Network Security
Womens Wadia College
06.2022 - 01.2023