Summary
Overview
Work History
Education
Skills
Languages
Personal Details
Timeline
Generic

RENU C

Bengaluru

Summary

Results-driven Sr. Area Sales Manager with expertise in sales strategy development and customer relationship management. Proven track record in driving growth and enhancing client satisfaction through effective communication and problem-solving.

Overview

15
15
years of professional experience

Work History

Sr Area Sales Manger

Bajaj Finserv
Karnataka
04.2017 - Current
  • Developed sales strategies to enhance market penetration and customer engagement.
  • Managed relationships with key clients to drive product adoption and loyalty.
  • Monitored sales performance metrics to identify areas for improvement and action.
  • Established relationships with key clients and maintained regular contact with them to ensure satisfaction.
  • Drafted promotional materials such as brochures and flyers to be used in various marketing campaigns.
  • Resolved customer complaints promptly and professionally.
  • Attended staff meetings regularly; provided input into strategic planning discussions as needed.
  • Created detailed reports on regional sales activity and presented findings to senior management team.
  • Managed daily activities of area sales teams, including setting goals and monitoring performance.
  • Provided training and guidance to sales personnel on product knowledge, customer service skills, and selling techniques.
  • Conducted field rides with sales personnel to provide in-the-field coaching and training.
  • Monitored sales team performance and provided effective training to help each reach targets.
  • Supported sales team members to drive growth and development.

Sales & Collection Executive

TVS CREDIT SERVICES LTD
Benguluru
06.2015 - 04.2017
  • Managed customer accounts and ensured timely collection of dues.
  • Engaged customers to understand needs and recommend appropriate products.
  • Trained new associates on store policies, procedures, and customer interaction techniques.
  • Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
  • Handled customer complaints in a professional manner.
  • Provided accurate information about products, prices and services.
  • Upsold additional items based on customer interests and needs.
  • Demonstrated product features and benefits for customers' needs.

Sales Supervisor

TRITON MOTORS TVS
Hebbal
10.2012 - 08.2014
  • Assisted customers in selecting vehicles and understanding features.
  • Processed sales transactions using point-of-sale systems efficiently.
  • Provided exceptional customer service to enhance buyer experience.
  • Collaborated with team members to maintain a clean and welcoming showroom.
  • Conducted follow-up calls to ensure customer satisfaction after purchases.
  • Maintained knowledge of vehicle specifications and industry trends for informed assistance.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Informed customers about current promotions and discounts.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Completed daily reports on sales performance metrics such as units sold per , day, week, month.

Customer Service Associate

Sparsh BPO Services Limited
Benguluru
08.2010 - 01.2011
  • Resolved customer complaints by providing effective solutions and guidance.
  • Educated customers on products and services to improve satisfaction levels.
  • Followed up on unresolved issues to ensure timely resolution for customers.
  • Resolved customer inquiries in a timely manner.
  • Provided information about products and services available to customers.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.

Education

Computer Science &Engineering -

Technical Education Board
Benguluru
07-2011

Executive MBA - Marketing Management

KSOU
Benguluru
12-2015

Skills

  • Customer relationship management
  • Sales reporting
  • Problem solving
  • Product knowledge
  • Sales strategy development
  • Customer complaint resolution
  • Inbound and outbound calling
  • Training and development
  • Support case resolution
  • Teamwork skills

Languages

Kannada
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2

Personal Details

  • Name: Renu C
  • DOB August 4, 1990
  • Marital status: married

I assure that the information provided above is true and correct to the best of my knowledge and belief

Timeline

Sr Area Sales Manger

Bajaj Finserv
04.2017 - Current

Sales & Collection Executive

TVS CREDIT SERVICES LTD
06.2015 - 04.2017

Sales Supervisor

TRITON MOTORS TVS
10.2012 - 08.2014

Customer Service Associate

Sparsh BPO Services Limited
08.2010 - 01.2011

Computer Science &Engineering -

Technical Education Board

Executive MBA - Marketing Management

KSOU

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RENU C