Renu Kumar
Executive
Bangalore
Summary
Dynamic Customer Service Representative with a proven track record at HSBC Bank, excelling in complaint resolution and active listening. Enhanced customer loyalty through effective problem-solving and in-depth product knowledge, leading to increased retention rates. Proficient in CRM and Microsoft Excel, consistently delivering exceptional client relations under pressure.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in [Desired Position] role.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
5
5
Languages
Work History
Customer Service Representative
HSBC Bank
04.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
Juiblee School
Bangalore 04.2001 -
Skills
Customer service
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Customer Service Representative
HSBC Bank
04.2023 - Current
Bachelor of Science - Electrical, Electronics And Communications Engineering
Juiblee School
04.2001 -
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