Renu Paniker
Mumbai
Summary
Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic and adaptability, excelling in interpersonal communication. Proven ability to work independently and rapidly acquire new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Claims Ambassador – Air BNB
Teleperformance
Mumbai
05.2024 - 11.2024
- Investigated and processed Airbnb claims to ensure timely resolutions.
- Verified customer information and updated records accurately.
- Handled reservation inquiries and provided resolutions via email communications.
Payment Lifecycle Analyst- CIB Treasury Operations
JP Morgan Services India Private Limited
Mumbai
10.2021 - 04.2022
- Directed team efforts toward successful achievement of objectives.
- Facilitated report preparation for senior management and stakeholders.
- Ensured daily clearing of funds from Nostro accounts.
- Recovered and settled charges through communication with banks via Swift emails.
Senior Advisor– Insurance Domain
Willis Towers Watson
Mumbai
04.2015 - 05.2021
- Specialize in transaction processing for the U.S. Insurance renewals, including reviewing client documentation, and updating systems for accurate payouts.
- Support Client Service Specialists (CSS) by resolving inquiries and issues related to Loss Runs and Loss Summaries.
- Facilitate analysis, preparation, and validation of Loss Run reports as requested by CSS, ensuring accuracy and timely delivery.
- Coordinate effectively with multiple carriers to gather and verify required information.
- Consistently meet and exceed SLA targets while working in the U.S. Shifts (night shifts), demonstrating the ability to perform under pressure, with high attention to detail.
Senior Analyst- Global Core Cash Operations
JP Morgan Services India Private Limited
Mumbai
07.2011 - 04.2015
- Specialized in wire transfers, funds transfers, and FX transactions across multiple global currencies.
- Gained strong expertise and in-depth understanding of the U.S. Banking sector, its processes, and compliance requirements.
- Handled transaction processing, investigation, and reconciliation for Nostro and credit accounts, ensuring accuracy and adherence to global banking standards.
- Reviewed, researched, and processed manual fund/wire transfer instructions, ensuring timely payouts while meeting SLA targets.
- Supported the Compliance/AML team by investigating suspicious transactions and escalating as needed.
- Prepared and presented daily MIS reports to global management, providing insights into transaction volumes, and exceptions.
- Collaborated directly with clients and client service officers to resolve inquiries, and ensure smooth payment operations.
- Conducted cross-functional training and onboarding for new hires, enhancing team efficiency and knowledge sharing.
- Performed EOD (End-of-Day) position controls to ensure that books and records were closed accurately.
- Worked in U.S. Shifts (night shifts)
Trainee- Swiss Airlines
Tata Consultancy Services Limited
Mumbai
07.2010 - 07.2011
- Manage and address all critical flight editing.
- Handling manual ticketing and reservations for VIP clients.
- Handling group reservations for VIP clients.
Education
M.com [Banking & Insurance] -
Model College
Mumbai05-2012
B.Com [Banking & Insurance] -
Vivek College of Commerce
Mumbai05-2010
HSC- Maharashtra Board -
Vivek College of Commerce
Mumbai05-2007
SSC - Maharashtra Board -
Vivek Vidyalaya
Mumbai03-2005
Skills
- Claims processing and compliance
- Customer relationship management
- Transaction reconciliation
- Data analysis
- Attention to detail
- Time management
Certification
- CISR certification, Willis Towers Watson, 2015
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Intermediate (B1)
B1
Accomplishments
- Recognition for best service resolution in a demanding time frame - JP Morgan Services India Pvt Ltd
- Zing Star Award - JP Morgan Services, India Pvt Ltd
Timeline
Senior Claims Ambassador – Air BNB
Teleperformance
05.2024 - 11.2024
Payment Lifecycle Analyst- CIB Treasury Operations
JP Morgan Services India Private Limited
10.2021 - 04.2022
Senior Advisor– Insurance Domain
Willis Towers Watson
04.2015 - 05.2021
Senior Analyst- Global Core Cash Operations
JP Morgan Services India Private Limited
07.2011 - 04.2015
Trainee- Swiss Airlines
Tata Consultancy Services Limited
07.2010 - 07.2011
M.com [Banking & Insurance] -
Model College
B.Com [Banking & Insurance] -
Vivek College of Commerce
HSC- Maharashtra Board -
Vivek College of Commerce
SSC - Maharashtra Board -
Vivek Vidyalaya
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