RENU ROHILLA
Coordinator
Delhi
Summary
Experienced Specialist with a proven track record in client handling, known for creativity, efficiency, and adaptability. Seeking a role in a people-centric organization with a strong societal commitment and a professional environment conducive to growth and development.
Overview
15
15
years of professional experience
6030
6030
years of post-secondary education
3
3
Languages
Work History
Coordinator to Vascular surgeon
Max Hospital Shalimar Bagh
11.2020 - Current
- Company Overview: We are one of India’s leading providers of comprehensive, seamless, and integrated world-class healthcare services. With a network of 14 hospitals, we offer treatment across all 29 specialties. We have over 2,300 leading doctors with international-level expertise who are committed to providing the highest standards of medical excellence at a fraction of international costs. Our NABH and ISO accredited hospitals offer best-in-class services to our patients. We understand that seeking medical treatment outside your home can be physically and mentally difficult. So, at Max, we are eager to get you home!
- To maintain public and intra-department relationships.
- To maintain coordination with different teams for rendering the best services to patients and visitors.
- To solve patients' and attendants' queries.
- To answer all types of queries by telephone and mail on behalf of the doctor.
- We are one of India’s leading providers of comprehensive, seamless, and integrated world-class healthcare services. With a network of 14 hospitals, we offer treatment across all 29 specialties. We have over 2,300 leading doctors with international-level expertise who are committed to providing the highest standards of medical excellence at a fraction of international costs. Our NABH and ISO accredited hospitals offer best-in-class services to our patients. We understand that seeking medical treatment outside your home can be physically and mentally difficult. So, at Max, we are eager to get you home!
Coordinator to Neurologist
Max Hospital Shalimar Bagh
11.2014 - Current
- Company Overview: We are one of India’s leading providers of comprehensive, seamless, and integrated world-class healthcare services. With a network of 14 hospitals, we offer treatment across all 29 specialties. We have 2,300+ leading doctors with international-level expertise who are committed to providing the highest standards of medical excellence at a fraction of international costs. Our NABH and ISO accredited hospitals offer the best-class services to our patients. We understand that seeking medical treatment outside your home can be physically and mentally difficult. So, at Max, we are eager to get you home!
- To maintain public and intra-department relationships.
- To maintain coordination with different teams for rendering the best services to patients and visitors.
- To solve patients' and attendants' queries.
- To answer all types of queries by telephone and mail.
- We are one of India’s leading providers of comprehensive, seamless, and integrated world-class healthcare services. With a network of 14 hospitals, we offer treatment across all 29 specialties. We have 2,300+ leading doctors with international-level expertise who are committed to providing the highest standards of medical excellence at a fraction of international costs. Our NABH and ISO accredited hospitals offer the best-class services to our patients. We understand that seeking medical treatment outside your home can be physically and mentally difficult. So, at Max, we are eager to get you home!
Coordinator to Cardio surgeon
Fortis Hospital Shalimar Bagh
05.2019 - 11.2020
- Company Overview: Fortis Healthcare Limited is a leading integrated healthcare delivery service provider in India. The healthcare verticals of the company primarily comprise hospitals, diagnostics, and day care specialty facilities. The company operates its healthcare delivery services in India, Dubai, Mauritius, and Sri Lanka, with 54 healthcare facilities (including projects under development), approximately 10,000 potential beds, and 260 diagnostic centres. In a global study of the 30 most technologically advanced hospitals in the world, its flagship, the Fortis Memorial Research Institute (FMRI), was ranked No. 2 by pmastersinhealthcare.com and placed ahead of many other outstanding medical institutions in the world.
- To maintain public relationships and address their concerns and queries.
- To maintain coordination with the TPA team for rendering the best services to visitors.
- To solve visitors' queries.
- To answer all types of queries by telephone and mail.
- To help the Administration department reduce the medical bills-related queries by solving them at the front desk level.
- Fortis Healthcare Limited is a leading integrated healthcare delivery service provider in India. The healthcare verticals of the company primarily comprise hospitals, diagnostics, and day care specialty facilities. The company operates its healthcare delivery services in India, Dubai, Mauritius, and Sri Lanka, with 54 healthcare facilities (including projects under development), approximately 10,000 potential beds, and 260 diagnostic centers. In a global study of the 30 most technologically advanced hospitals in the world, its flagship, the Fortis Memorial Research Institute (FMRI), was ranked No. 2 by pmastersinhealthcare.com and placed ahead of many other outstanding medical institutions in the world.
Front Office Executive
Fortis Hospital Vasant Kunj
08.2013 - 11.2014
- Company Overview: Fortis Healthcare Limited is a leading integrated healthcare delivery service provider in India. The healthcare verticals of the company primarily comprise hospitals, diagnostics, and day care specialty facilities. The company operates its healthcare delivery services in India, Dubai, Mauritius, and Sri Lanka, with 54 healthcare facilities (including projects under development), approximately 10,000 potential beds, and 260 diagnostic centres. In a global study of the 30 most technologically advanced hospitals in the world, its flagship, the Fortis Memorial Research Institute (FMRI), was ranked No. 2 by topmastersinhealthcare.com and placed ahead of many other outstanding medical institutions in the world.
- To maintain public relationships.
- To maintain coordination with the TPA team for rendering the best services to visitors.
- To solve visitors' queries.
- To answer all types of queries by telephone and mail.
- To help the Administration department reduce the medical bills-related queries by solving them at the front desk level.
- Fortis Healthcare Limited is a leading integrated healthcare delivery service provider in India. The healthcare verticals of the company primarily comprise hospitals, diagnostics, and day care specialty facilities. The company operates its healthcare delivery services in India, Dubai, Mauritius, and Sri Lanka, with 54 healthcare facilities (including projects under development), approximately 10,000 potential beds, and 260 diagnostic centers. In a global study of the 30 most technologically advanced hospitals in the world, its flagship, the Fortis Memorial Research Institute (FMRI), was ranked No. 2 by topmastersinhealthcare.com and placed ahead of many other outstanding medical institutions in the world.
Front Desk Executive
Pushpanjali Hospital (I) Pvt. Ltd.
06.2011 - 04.2013
- Company Overview: Pushpanjali Crosslay Hospital is a tertiary care facility designed to serve the medical needs of the nation and beyond. It offers an unparalleled spectrum of preventive, diagnostic, and treatment alternatives, with follow-up care in virtually all medical specialties. Our exceptional medical expertise is matched only by our commitment to providing personalized care. From the patient’s initial inquiries to customized healthcare management and follow-up, we offer a one-stop service that promptly attends to all your health-related needs.
- To maintain public relationships.
- To solve visitors' queries.
- To answer all types of queries by telephone and mail.
- To help the administration department reduce the fee-related queries by solving them at the front desk level.
- To run a marketing campaign to increase business.
- Pushpanjali Crosslay Hospital is a tertiary care facility designed to serve the medical needs of the nation and beyond. It offers an unparalleled spectrum of preventive, diagnostic, and treatment alternatives, with follow-up care in virtually all medical specialties. Our exceptional medical expertise is matched only by our commitment to providing personalized care. From the patient’s initial inquiries to customized healthcare management and follow-up, we offer a one-stop service that promptly attends to all your health-related needs.
Back Office & Admin Executive
MREI Solutions (I) Pvt. Ltd
06.2010 - 05.2011
- Company Overview: MREI helps enterprises communicate better. Enterprises communicate with their customers, investors, employees, management, and the outside world through various interfaces, viz. corporate stationery, website, telephone, and, most importantly, products and service offerings themselves.
- To assist the Business Head and Account Managers in obtaining business through back-office task assistance.
- To maintain relationships with the corporate and government sectors.
- To depute resources at customer sites according to their requirements.
- To assist the support and development team regarding their office-related issues.
- MREI helps enterprises communicate better. Enterprises communicate with their customers, investors, employees, management, and the outside world through various interfaces, viz. corporate stationery, website, telephone, and, most importantly, products and service offerings themselves.
Education
MBA - Hospital Administration
Sikkim Manipal University
New Delhi05-2013
No Degree - Office Administration
YMCA
New Delhi 04.2001 - 01.2011
Master of Arts - Sanskrit Hons
Lal Bahadur Shastri University
New Delhi, India 04.2001 - 01.2005
No Degree - Basic Computer operation
NIIT Ltd.
Delhi, India 04.2001 - 01.2004
Bachelor of Arts - Sanskrit Hons
I. P College, Delhi University
Delhi 04.2001 - 01.2003
12th Pass -
CBSE
Delhi, India06-2000
10th Pass -
CBSE
Delhi, IndiaSkills
- Customer relationship management
- Office administration support
- Operational support
- Administrative support
Interests
Reading
Listening to music
Career Development
- Max Hospital Shalimar Bagh, 11/20/20, Present, Coordinator to Vascular surgeon, To maintain public and intra departments relationship., To maintain coordination with different teams for rendering best services to patients/ visitors., To solve patients and attendants’ queries., To answer all types of queries by telephone and mail on behalf of doctor.
- Fortis Hospital Shalimar Bagh, 05/19/20, 11/20/20, Coordinator to Cardio surgeon, To maintain public relationship and address their concerns and queries., To maintain coordination with TPA team for rendering best services to visitors., To solve visitors’ queries., To answer all types of queries by telephone and mail., To help the Administration dept. to reduce the medical bills related queries by solving them at front desk level.
- Max Hospital Shalimar Bagh, 11/14/14, Present, Coordinator to Neurologist, To maintain public and intra departments relationship., To maintain coordination with different teams for rendering best services to patients/ visitors., To solve patients and attendants’ queries., To answer all types of queries by telephone and mail.
- Fortis Hospital Vasant Kunj, 08/13/14, 11/14/14, Public Relations Coordinator, To maintain public relationships., To maintain coordination with TPA team for rendering best services to visitors., To solve visitors’ queries., To answer all type of queries by telephone and mail., To help the Administration dept. to reduce the medical bills related queries by solving them at the front desk level.
- Pushpanjali Hospital (I) Pvt. Ltd., 06/11/13, 04/30/13, Front Desk Executive, To maintain public relationships., To solve visitors’ queries., To answer all types of queries by telephone and mail., To help the administration dept. to reduce the fee-related queries by solving them at the front desk level., To run a marketing campaign to increase business.
- MREI Solutions (I) Pvt. Ltd., 06/10/11, 05/31/11, Back Office & Admin Executive, To assist Business Head and Account managers to get business through back-office tasks assistance., To maintain relationship with Corporate and Govt. sector., To depute resources at customer sites according to their requirements., To assist support and development team regarding their office related issues.
Personal Information
- Father's Name: Mr. Ramesh Chand
- Date of Birth: 04/17/84
- Marital Status: Married
Timeline
Coordinator to Vascular surgeon
Max Hospital Shalimar Bagh
11.2020 - Current
Coordinator to Cardio surgeon
Fortis Hospital Shalimar Bagh
05.2019 - 11.2020
Coordinator to Neurologist
Max Hospital Shalimar Bagh
11.2014 - Current
Front Office Executive
Fortis Hospital Vasant Kunj
08.2013 - 11.2014
Front Desk Executive
Pushpanjali Hospital (I) Pvt. Ltd.
06.2011 - 04.2013
Back Office & Admin Executive
MREI Solutions (I) Pvt. Ltd
06.2010 - 05.2011
No Degree - Office Administration
YMCA
04.2001 - 01.2011
Master of Arts - Sanskrit Hons
Lal Bahadur Shastri University
04.2001 - 01.2005
No Degree - Basic Computer operation
NIIT Ltd.
04.2001 - 01.2004
Bachelor of Arts - Sanskrit Hons
I. P College, Delhi University
04.2001 - 01.2003
MBA - Hospital Administration
Sikkim Manipal University
12th Pass -
CBSE
10th Pass -
CBSE
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