RENU SINGH
Delhi
Summary
Dynamic professional with extensive experience at PNB Metlife Co. Ltd, specializing in team leadership and strategic planning. Achieved a 40% increase in customer acquisition through innovative platform launches. Proven ability to enhance business performance by fostering strong client relationships and analyzing feedback. Expertise in driving operational efficiencies and implementing process improvements for sustained growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Partner Distribution Broking Channel
PNB Metlife Co. Ltd
New Delhi
03.2024 - 11.2024
- Identified opportunities for growth by analyzing current trends in the marketplace and making strategic decisions based on those findings.
- Cultivated long-term relationships with existing Brokers (Agents) through consistent communication efforts .
- Created promotional campaigns to drive sales of new services.
- Established partnerships with other organizations that would bring value back into the company .
- Participated in industry-related meetings and conferences in order to stay up-to-date on current trends within the field.
- Establishing new partnerships and driving sales growth to enhance overall company profitability.
- Provided leadership and guidance to team members while encouraging collaboration across departments.
Agency Development Manager
Max Life Insurance
Delhi
05.2023 - 11.2023
- Led the development and launch of a new platform for Insurnace Agents , resulting in a 40% increase in customer acquisition within.
- Hendled Agents complaints calmly and professionally, resolving Agents issues indtantly for enhancing sales functionality and customer satisfaction.
- Coordinated with customers and teams to ensure alignment with customer needs and market demands.
- Established clear communication channels and provided timely feedback to team members (Insurnace Agents).
- Directed a team of 30, enhancing team efficiency and communication through the adoption of Scrum methodologies.
- Total add 15 Agents, 12 Currently Working.
Team Leader (SME)
Policy Bazaar
Gurgaon
03.2022 - 04.2023
- Maintained an organized reception area, and ensured all visitors were greeted in a friendly and welcoming manner.
- Coordinated with product development teams to ensure project alignment with customer needs, and market demands.
- Established clear communication channels, and provided timely feedback to team members.
- Directed a team of 30, enhancing team efficiency and project communication through the adoption of Scrum methodologies.
- Loop with the product, incorporating user feedback into sales enhancements, and driving a 20% improvement in the product.
- Handled Customers complaints calmly and professionally, resolving Customers issues instantly for enhancing sales functionality and customer satisfaction.
Sales Team Leader
Baba Amra Homes
Nawada
07.2019 - 02.2022
- Company Overview: (real state)
- Established clear communication channels and provided timely feedback to team members.
- Directed a team of 10, enhancing team efficiency and project communication through the adoption of Scrum methodologies.
- Implemented a customer feedback system that led to a 30% improvement in customer satisfaction scores.
- Coordinated with product development teams to ensure project alignment with customer needs and market demands.
- Led the development and launch a new platform for project resulting in a 40% increase in customer acquisition.
Front Desk Management (Team Leader)
Renai Medicity Hospital
Kotamangalam
03.2015 - 01.2019
- Hendled patients complaints calmly and professionally, resolving patients issues indtantly for enhancing sales functionality and customer satisfaction.
- Maintained an organized reception area, and ensured all visitors were greeted in a friendly and welcoming manner.
- Hindi to Malayalam translator, or Malayalam to Hindi translator.
- Two additional female team members have joined me in managing sales operations at the hospital.
Front Desk Sales Management & Tele Caller
Bala Devi Nursing Home
Delhi
02.2014 - 01.2015
- Worked effectively in team environments to make the workplace more productive and Sales Increases to 30% / 40%.
- Provided excellent service and attention to patient when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed inventory and supplies to ensure materials were available when needed.
Education
Bachelor of Arts -
Himalayan Garhwal University
Puri Garhwal07.2023
Senior Secondary -
UP open school
prayagraj, UP, India04.2016
Skills
- Team leadership
- Customer management
- Strategic planning
- Risk assessment
- Feedback analysis
- Technical proficiency
- Client coordination
- Management skills
- Adaptability
Accomplishments
- 40% Increase in Customer Acquisition
- 30% Improvement in Services Delivery Times
Languages
English, Proficient
Personal Information
- Date of Birth: 15/07/1996
- Marital Status: Unmarried
Languages
Hindi
First Language
English
Advanced (C1)
C1
Malayalam
Advanced (C1)
C1
Tamil
Beginner
A1
Punjabi
Advanced (C1)
C1
Rajasthani
Advanced (C1)
C1
Certification
- Outstanding performance by Policy Bazaar
- Conquer of Hearts Best Team Award by Policy Bazaar
- Awarded 50,000 RS to the team for Best performance by Policy Bazaar
- Awarded for exceptional performance as a top achiever, and for demonstrating excellence in recruiting a significant number of advisors over a three-month period by Max Life Insurance
Nationality
Indian
Timeline
Partner Distribution Broking Channel
PNB Metlife Co. Ltd
03.2024 - 11.2024
Agency Development Manager
Max Life Insurance
05.2023 - 11.2023
Team Leader (SME)
Policy Bazaar
03.2022 - 04.2023
Sales Team Leader
Baba Amra Homes
07.2019 - 02.2022
Front Desk Management (Team Leader)
Renai Medicity Hospital
03.2015 - 01.2019
Front Desk Sales Management & Tele Caller
Bala Devi Nursing Home
02.2014 - 01.2015
Bachelor of Arts -
Himalayan Garhwal University
Senior Secondary -
UP open school
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