Renu Singh
Noida
Summary
Dedicated and results-driven professional with a strong focus on customer satisfaction, effective communication, and conflict resolution. Skilled in handling inquiries across multiple channels, managing teams, identifying performance trends, and delivering timely support. Committed to continuous learning, problem-solving, and driving operational excellence through leadership and collaboration.
Overview
4
4
years of professional experience
Work History
Quality Auditor
L&T Finance
Noida
06.2024 - 06.2025
Conducted audits across the entire department to ensure compliance with company standards and policies.
Audited loan collection executive processes to monitor accuracy, performance, and adherence to guidelines.
Customer Care Executive (CCE)
NSB Solutions
Noida
09.2021 - 03.2023
Provided prompt and empathetic support to Swiggy restaurant partners via calls and CRM tools, resolving order, payment, and app-related issues efficiently. Maintained high service standards by ensuring accurate documentation, fostering partner relationships, and consistently meeting performance metrics.
Education
BBA -
Greater Noida Insititute of Management
Greater Noida05-2024
Class 12 -
Gyaan Internantional
Greater Noida04-2019
Class 10 -
Gyaan International
Greater Noida04-2019
Skills
- Problem solving
- Performance monitoring
- Employee management
- Communication skills
- Customer handling
- Critical thinking
- Microsoft Office proficiency
Languages
- Hindi
- English
Personal Information
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Disclaimer
I, Renu Singh, hereby affirm that the information provided herein is accurate and true to the best of my knowledge and belief. 30/08/2025
Timeline
Quality Auditor
L&T Finance
06.2024 - 06.2025
Customer Care Executive (CCE)
NSB Solutions
09.2021 - 03.2023
BBA -
Greater Noida Insititute of Management
Class 12 -
Gyaan Internantional
Class 10 -
Gyaan International
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