Renu Thilakan
Trivandrum,India
Summary
Experienced Business Analyst and Data Analyst with over 12 years of expertise in banking operations, data analysis, and project management. Proven track record in client onboarding, requirements gathering, and stakeholder engagement, particularly within the banking and finance sectors. Skilled in Python, Power BI, SQL, and Machine Learning, with a strong focus on data visualization and financial analysis. Adept at creating Business Requirements Documents (BRD) and Functional Requirements Documents (FRD), applying Agile and Scrum methodologies for efficient project delivery. In-depth knowledge of regulatory compliance (KYC/AML) and ensuring alignment with industry standards. Committed to delivering high-quality solutions, optimizing processes, and driving business success through data-driven decision-making.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Business/ Data Analyst
Marvelloux Apps Private Limited
Trivandrum, India
01.2024 - Current
- Client Onboarding & Requirement Gathering:
Led client onboarding processes, ensuring smooth transitions and clear understanding of project needs.
Worked closely with clients to gather and analyze requirements, ensuring alignment with business goals and project scope. - Communication & Collaboration:
Acted as a liaison between clients and internal teams, ensuring effective communication and collaboration throughout the project lifecycle. - Market Research & Competitor Analysis:
Conducted market research and competitor analysis, scraping data to provide valuable insights for strategic decision-making. - Dashboard Creation & Data Visualization:
Created dashboards for data visualization to provide actionable insights and track project progress. - Project Management & Timely Handover:
Managed projects from start to finish, ensuring timely handover of deliverables.
Coordinated with internal teams and clients to ensure the smooth transition of projects and milestones. - Document Creation:
Prepared high-quality documentation for projects, ensuring clear, comprehensive reporting that met client expectations.
Assistant manager
Kerala Gramin Bank(RRB Sponsored by Canara Bank)
Trivandrum, Kerala
04.2012 - 12.2023
- Retail Banking (Loans & Deposits) (2012-2015):
Managed daily retail banking operations, including loan origination, deposit management, and customer service.
Ensured KYC compliance and regulatory adherence during client onboarding and documentation.
Enhanced customer satisfaction by developing strategies for cross-selling banking products, contributing to revenue growth.
Achieved sales targets and improved operational efficiency through effective customer relationship management. - Branch Manager (2015-2018):
Oversaw branch operations, including sales, service delivery, and employee management.
Managed a team of 15+ staff members, ensuring smooth day-to-day operations and alignment with business objectives.
Developed and executed strategies to improve customer engagement, client satisfaction, and branch performance.
Responsible for maintaining and improving branch profitability while ensuring compliance with internal policies. - Business & Data Analyst / Compliance & Inspection (2018-2023):
Collaborated with stakeholders to gather business requirements and developed functional specifications for system improvements.
Prepared and maintained BRDs (Business Requirements Documents) to clearly define business needs, objectives, and project scope, ensuring alignment with stakeholder expectations.
Prepared FRDs (Functional Requirements Documents) to outline detailed functional specifications, ensuring the successful translation of business needs into technical deliverables.
Conducted detailed data analysis to support decision-making processes and optimize banking operations.
Worked closely with the IT wing to implement IT solutions and ensure business objectives were met through data-driven insights.
Led compliance audits and internal reviews, ensuring adherence to banking regulations, KYC standards, and internal policies.
Developed and implemented process improvements to enhance compliance frameworks, reduce operational risks, and meet regulatory requirements.
Provided actionable insights through reporting, improving operational performance and supporting the audit and compliance functions.
Utilized Scrum and Agile methodologies to ensure efficient project management, enabling cross-functional collaboration and iterative progress on business solutions.
Participated in Agile sprints, attending daily stand-ups and sprint reviews to track project progress and ensure alignment with business goals.
Education
Bachelor of Engineering - Electronics and Communication Engineering
IES College of Engineering
Thrissur 06.2007 - 08.2011
Skills
- Python
- Power BI
- SQL
- Machine Learning
- Data Analysis & Visualization
- Project Management
- Client Onboarding & Requirement Gathering
- Regulatory Compliance (KYC/AML)
- Agile Methodologies (Scrum)
- Business Requirements & Documentation (BRD/FRD)
Affiliations
- Traveling and Exploring New Food and Cuisines: Passionate about discovering new destinations and indulging in diverse culinary experiences from around the world.
Languages
English
Fluent
Malayalam
Native
Hindi
Intermediate
French
Beginner
Accomplishments
Chairman's Club Member (2018-19) - In recognition of significant and valuable contributions to the organization.
Certification
Advanced AI and ML Certification by IBM Skills Network
https://www.credly.com/users/renu-thilakan
Projects
Risk and Compliance Module (Internal Bank Project)
- Role: Business Analyst & Data Analyst
- Description: Created a Risk and Compliance Module to ensure adherence to KYC and AML regulations.
- Key Responsibilities:
Worked with stakeholders to gather compliance requirements and define functional specifications.
Integrated the module using Power BI for real-time dashboards and SQL for data tracking.
Led the analysis of risk data and provided reports to ensure compliance standards were met. - Achievements: Improved regulatory compliance by reducing compliance-related incidents by 15%.
- Tools Used:
Power BI for dashboard creation and reporting
SQL for data analysis and reporting
FICO for AML/KYC compliance
BRD/FRD for documentation and requirements gathering
Jira for project management
Crypto Wallet Development & Market Entry Strategy (Client Project)
- Role: Business Analyst & Data Analyst
- Description: Conducted market research and helped develop a crypto wallet for a fintech client looking to enter the crypto market. Identified an untapped segment of new crypto users and created a tailored entry strategy for the wallet product.
- Key Responsibilities:
Conducted market research to identify an untapped market of new crypto users, focusing on those seeking user-friendly wallet solutions.
Scraped data from crypto exchanges and analyzed user behavior to identify market needs.
Delivered insights through Power BI visualizations and detailed reports.
Collaborated with the client’s team to shape the wallet’s UI/UX and product features tailored for beginners. - Achievements: Successfully launched the crypto wallet, attracting the targeted user base and increasing product adoption by 10% in the first quarter post-launch.
- Tools Used:
Python (BeautifulSoup, Selenium) for data scraping
Power BI for data visualization and reporting
SQL for data extraction and analysis
Google Analytics for tracking user behavior
Jira for project management
Agile Methodologies for iterative development and feedback.
Timeline
Business/ Data Analyst
Marvelloux Apps Private Limited
01.2024 - Current
Assistant manager
Kerala Gramin Bank(RRB Sponsored by Canara Bank)
04.2012 - 12.2023
Bachelor of Engineering - Electronics and Communication Engineering
IES College of Engineering
06.2007 - 08.2011
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